Customer Service Arabic

FATMA BADAWY

**-** **** **, *******, NY, ***** *************@*****.*** 347-***-****

EDUCATION

Suny Oneonta, New York, NY August 2018-Present

Bachelor of Psychology Major: Psychology

Graduation Year: May 2022

CLINICAL & CHILD CARE EXPERIENCE

Teacher’s Assistant at Springbrook, NY October 2019-Present Developmental Disability Services

- Provide educational support and intensive behavioral assistance to students who are diagnosed with intellectual and developmental disabilities including autism, ADHD, and OCD.

- Supervise and provide support for activities of daily lives (ADL’s).

- Demonstrate compliance with all policies and state regulations to ensure safe and smooth operation.

- Demonstrate an understanding of basic learning philosophies and expectations in the classroom.

- Provide students with adaptive equipment while assisting teacher recording of student performance. Direct Support Professional at Springbrook, NY October2019-Present Developmental Disability Services

- Provides residential, and community assistance to individuals receiving services.

- Promoting choice and independence while providing oversight.

- Perform physical interventions and support a team with positive communication skills.

-Assist in maintaining communication with parents/caregivers,while following confidentiality procedures.

-Administer resident medications according to the continuing care’s policies and procedures without significant errors. Maintains accurate medication records as per established procedures. LEADERSHIP EXPERIENCE

Burger King, NY May 2017 - August 2018

Assistant manager

- Motivate, coach and evaluate, and evaluate employees and facilitate effective training programs.

- Oversee restaurant operations including ordering of products and supplies. Monitor monthly food costs by conducting weekly inventory.

- Consistently ensure an enjoyable customer experience through feedback, reviews and employee training. CAMPUS INVOLVEMENT

Sodexo, Oneonta, NY January 2019- May 2019

Team worker

- Served students nutritional meals daily.

- Maintained high standards of customer service during fast-paced operations.

- Resolved complaints promptly and professionally. VOLUNTEER EXPERIENCE

New York Cares, NY December 2015, March-May 2017

Volunteer

- Visited and interacted with elders at a senior center, providing entertainment and conversation.

- Painted murals to beautify spaces in the school.

- Assembled gifts for seniors and gave it to them. SKILLS & AWARDS

Skills: Communication, Organization, Collaboration, Leadership, Compassion, Listening, Teaching. Technological skills: Experienced in Microsoft Word, Excel, Google documents and slides. Languages: Fluent in English and Arabic

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