Customer Service Staffing Coordinator
Resume:
Jennifer Langham
***********@*****.***
Objective To work as an Administrative Associate in a fast-paced professional environment where my ability to organize, multi-task, and communicate effectively will be valuable in providing excellent customer service as well as providing support to all levels of staff.
Skills Proficient in Microsoft products, including Word, Outlook, and Excel; Great interpersonal skills; Detail oriented; Extremely organized; Highly motivated; Excellent time-management skills; Forward-Thinking; Effective written and oral communication skills
Experience
Charlotte Gastroenterology and Hepatology
Endoscopy Receptionist December 2007 - Present
Charlotte, NC
Acknowledge and check patients in for endoscopy procedures
Prepare patient charts and files
Receive and prioritize incoming messages, such as faxes, emails, and phone calls from patients and physician offices
Manage doctor schedules
Maintain reception area
Respond to requests for medical information, both in-person and over the telephone
Manage meetings and schedules with Pharmaceutical Reps
Coordinate vendors
Train new reception personnel
American Nursing Services
Nurse Staffing Coordinator January 2005 - December 2007
New Orleans, LA
Responsible for organizing and scheduling employees
Reviewed daily schedules and paid time off
Interacted with Nurse Managers to fill staff vacancies
Prepared and maintained master schedules
Kept meticulous attendance records
Atlanta Gastroenterology and Hepatology
Assistant Manager March 1997 – August 2002
Atlanta, NC
Managed schedules of physicians, staff, and patients for multiple offices
Interviewed, hired, and trained staff
Managed supply orders
Received and prioritized faxes, emails, and phone calls from patients and physician offices
Responded to requests for medical information
Provided direct supervision and ongoing staff development to employees
Education
Saint Leo University 2002-2005
References available upon request
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