Account manager
Resume:
Miriam Sid
**************@*****.***
Professional Summary
Highly motivated sales professional with a total of 3 years of sales and customer facing experience. I am coachable and eager to begin a permanent career role as an Inside Sales Representative. Customer relation oriented, excellent at coming to resolutions and at achieving my sales objectives.
Work Experience
August 2021- Present
Comda Advertising Connections (Toronto, ON)
Account Manager/Inside Sales Representative
●I work with CRM software to manage accounts.
●B2B calls with dormant clients (over one year with no purchasing) where I am in charge of getting them to purchase promotional products again.
●I provide exceptional presentations over the phone, and also handle emails through Outlook and Microsoft office.
●I also place the orders on CRM, ensure correct pricing of each product etc. (Data entry).
●I make 100-150 calls a day depending on workload in handling emails, customer service etc.
April 2020-January 2021
Collections Agent
RCN Call Centre Services (Mont-Royal, QC)
●I was responsible for training and on-boarding new agents
●Handled inbound and outbound calls across the United States and Canada for payday loan brands in the collection department.
●Called debtors and/or debt consolidators for different payday loan brands to collect and find a solution for unpaid loans, with a target to reach every month.
●Follow up with debtors to come to a resolution suitable for them as consumers.
●Managed different payday loan brands.
●Used different platforms and tools, capable of multitasking while handling customers. Tools used were Microsoft Office and eCollections etc.
August 2017- March 2020
Lead Generator (sales)
Securassure authorised ADT dealer (Mont-Royal, QC)
●I was a lead generator across Canada, setting appointments with our security advisor for homeowners (cold calling).
●Calls were done by explaining service offered and benefits of booking an appointment with our security advisor.
●I was one of the top lead generators during my employment period.
September 2016 – March 2017
Market Research Interviewer
Leger Marketing (Montreal, QC)
●Conducted surveys over the phone with consumers.
●There were always different projects and campaigns to keep up with on a weekly basis.
●Always met or exceeded quota.
●Had great quality control.
●I had a high closing ratio compared to the whole call centre.
August 2012-January 2014
Inside Sales Representative
Inbound Outbound Services (IOS) (Mont-Royal, QC)
●I represented Fido.
●Outbound sales/customer service calls to current Fido Customers, upselling plans etc.
●Exceeded or met expectations for sales quota.
●Maximise sales through efficient insight of the customer.
Education
2018-2020 Concordia University
●Independent student (some university completed)
2013-2016 Dawson College
●General Social Science (some college completed)
2012 Macdonald High school (diploma obtained)
Skills
●Leadership qualities
●Personable
●Fast learner
●Ambitious
●Great communication skills
Languages
Bilingual (French and English)
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