Inventory Controller, Customer Service, warehouse supervisor

Shankar Prasad Gautam

Mob: 009**-********

Career Aspirations

Seeking a key position in an organization that has a challenging and stimulating environment, also that provides the right atmosphere and motivation for learning and professional growth.

Major Strengths

Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.

Drove a team to achieve company initiatives and achieve a high level of productivity.

Supervises loading and offloading of shipments and delegates housekeeping tasks regularly for optimum space utilization and maintains an orderly work area.

Motivates, guides and counsels the line staff, identifies the training need and verifies its effectiveness.

Extensive knowledge of Microsoft office. (Word, Excel and PowerPoint)

Knowledge of Warehouse Management System like (Exceed and Infor)

Associated in food safety audit of Al-Shaya at the Agility Warehouse by an external Auditor.

Experienced in handling ABAYAT Mega Store’s products stored in Agility Warehouse.

Monitoring Warehouse team to achieve daily, weekly and yearly targeted goals.

To maintain inventory accuracy and to manage discrepancy.

Work well under deadlines and extreme pressure. Optimistic and confident outlook towards life.

Able to work well independently and as a team member.

Ability to identify growth, learn new things and constantly upgrade my skills.

Ability to manage people diplomatically and tactfully.

Work Experiences

Company name: Agility, Kuwait

Duration: April 2020 to till date.

Position: Warehouse Supervisor.

Accountabilities and Responsibilities

Supervises loading and offloading of shipments and delegates housekeeping tasks regularly for optimum space utilization and maintains an orderly work area.

Motivates, guides and counsels the line staff, identifies the training need and verifies its effectiveness.

Provides adequate Root Cause Analysis and Root Cause Analysis for Inspection Reports raised by the QC Team and reports accidents / incidents and follows up on quotes required for submitting insurance claims.

Runs the tool box meeting before the shift start which details the task details safety issues, recent accidents, precautionary measures, priority of the task etc.

Delegates Coordination with Department: Local Distribution Department for transportation, Asset management for maintenance of MHE, RED-Maintenance for general maintenance and temperature issues etc.

Follows up for the pending issues such as general maintenance, MHE maintenance, Procurement, staff accommodation & transport, stationary etc

Ensures the process and procedure adherence with IMS.

Receives the handover from the previous shift and provide the hand over upon shift completion.

Ensures proper maintenance of safety posters and signage, monitors and verifies checklist such as MHE daily cleaning checklist, Warehouse cleaning checklist in designated area, Environmental control log etc. To ensure the First Aid Kits are in place and replenish the same accordingly.

Any other related duties / projects assigned by the direct manager from time to time to meet the business exigencies.

Company name: Agility, Kuwait

Duration: July 2016 to April 2020

Position: Customer Service Representative

Accountabilities and Responsibilities

Responsible for coordinating with the customer and with their representatives for transactional requirements and to ensure their orders are fulfilled well within the parameters of the Service Level Agreement in coordination with the Warehouse Team.

Submit Reports to customers as per their transactional requirements.

Send mock drill reports to customers for their requested products.

Review reports and support to conduct audits to ensure safety, health, security and sanitation guidelines are met as per the IMS Manual.

Send weekly inventory reports to customers.

Prepare documents as per scope of customers audit for food safety, sanitation and health, especially for Al-Shaya and those customers who are supplying their products to Al-Shaya.

I was handling 12 and more customers with different storage condition (Frozen, Chiller and Dry).

Coordinate with the Clients / Client Representatives for availing their requirements

Create Purchase Order, Advance Shipment Notice, Shipment Order in Warehouse Management System(Exceed)

Creation of SKU, Pack Key and update data in coordination with Operations team.

Compile data to be finally transmitted onward for stock replenishment.

Verify the System documents with Physical documents (Invoice, Purchase Order)

Coordinate and seek clarification in case of any issues with Tariff setting.

Ensure that the services provided to the clients are according to the customer profile.

Create Service orders in coordination with the supervisor for every additional service.

Maintain FEFO standards integrity for food items and FIFO standards for non food items systematically and physically.

Send various reports to customers according to the frequency such as receipt confirmation, expiry report and CBM report, etc

Liaises between client representatives and warehouse for substitute products for outbound.

Record the customers’ complaints and escalate to the manager on time.

Any other related duties / projects assigned by the direct supervisor from time to time to meet the business exigencies.

Support Warehouse team to carry out daily receipt and deliveries on time.

Company name: Agility, Kuwait

Duration: May 2010 to July 2016

Position: Team Leader

Accountabilities and Responsibilities

Coordinates with Account Handlers to collect the RTS (Receiving Tally Sheet), provide the data sheet for new SKU(Store Keeping Unit) for system updating, Coordinate with Hatch to assign the dock, task delegation, document reconfirmation after receiving and return to Client Management.

Coordinates with Account Handlers to collect the pick ticket, log book updating, task delegation, assess the picking progress, and upon completion of the orders generate the delivery order and conduct the Quality Check (physical verification of the picked item).

Delegates the tasks to warehousemen according to the nature of the Put Away (Bulk item, Palletized item, bin items), ensures completion on job and interferes when required.

Receives the handover from the previous shift and provide the hand over upon shift completion.

Ensures proper maintenance of safety posters and signage, monitors and verifies checklist such as MHE daily cleaning checklist, Warehouse cleaning checklist in designated area, Environmental control log etc. To ensure the First Aid Kits are in place and replenish the same accordingly.

Motivates, guides and counsels the line staff, identifies the training need and verifies its effectiveness.

Any other related duties / projects assigned by the direct supervisor from time to time to meet the business exigencies

Company name: Agility, Kuwait

Duration: May 2004 to May 2010

Position: Warehouse Assistant and Inventory Controller

Accountabilities and Responsibilities

Resource Planning Team Integration Adherence to IMS Guidelines

Check and update all files and sites related to safety, security, health and sanitation.

Do post picking check and Receipt Audit Move.

Simultaneous Document Cross Verification for Loading / Unloading

Review the handovers and schedules for the day from the previous shift and delegate operational tasks to the Supervisor.

Ensure the effective completion of tasks and timely submittal of regular reports.

Health, Safety and Environmental Coordination

Send mails for the receiving and loading related issues, internal warehouse messages, if any help needed for warehouse put in help desk etc.

Prepare Overtime sheets at the end of each month for employees, send Sick Leave forms and required details to Human Resource Coordinator.

Attend to phone calls for the Warehouse and give the correct information to the concerned team.

Prepare performance report of warehouse monthly and annually.

Worked as inventory controller for one year in between to match warehouse requirement.

Maintaining inventory accuracy and sending daily reports to Inventory supervisor.

Checking daily transaction to make sure requested products with Expiry, Batch been picked.

Doing Receipt, Move, Audit to ensure receiving process been carried out correctly.

Company name: Mass Planet Pvt. Ltd.

Duration: 2002 to 2004 April

Position: Marketing Executive

Accountabilities and Responsibilities

Selling computer and computer parts.

Bidding tender quotations.

Supporting customers.

Product installation and assembling.

Academic Qualifications

Diploma in Business Administration + Master Program in Business Administration.

IIBM Institute of Business Management – New Delhi – India. 2021.

(Logistics management and Supply Chain Management)

Bachelor in Business Studies (BBS) (Course Completed)

Pashupati Multiple College. Kathmandu, Nepal. 2003

MAJOR SUBJECTS : Accounts, Auditing, Project Management.

Intermediate in Commerce (I. Com.)

Lumbini Banijya College, Butwal, Nepal. 1998

MAJOR SUBJECTS : Accounts, Business Maths, Economics.

School Leaving Certificate (SLC)

Shankarnagar Madhayamic Vidhayalaya, Shankarnagar, Rupandehi, Nepal 1993.

Training

Appreciation Letter from project director (Prime vendor Project of Agility)

Supply Chain & Operations Management Tips. (LinkedIn Learning)

Comprehensive training for Material Handling Equipments. (Forklift, Order picker, Lift truck)

ISO-45001 Certification Awareness Training.

Fire and Safety training.

First aid and CPR training.

Personal Details

Date of Birth : 17 March 1977

Place of Birth : Nepal

Marital Status : Married

Email : ************@*****.***

Passport No : 06162600

Visa No : 18

Languages Known : Fluent in English, Hindi, Nepali,

Arabic (Spoken-still learning).

Declaration

I hereby declare that all statements made above are true, complete and correct to the best of my knowledge.

Date: 26 March 2022

Place: Kuwait

Shankar Prasad Gautam

Ph: +965********

Contact this candidate