Compliance and Customer Service
Resume:
Gwendolyn D. Wortham
**********@*****.***
Raleigh NC. 27610
Objective
Seeking a position where my abilities to multi-task can be utilized to increase operational efficiency in an organization while providing excellent customer service.
Qualifications
Effective Office Management Skills
Excellent Customer Service Skills
Proficient Staff Training and Development Skills
Proven Multi-Tasking Abilities and Communication Skills
Exceptional Writing Skills
Exceptional Budget and Accounting Skills
Proficient Staff Administrator Omnigo & ALEIR, Report Exec, and Force
Excellent Data entry, Report Writing Skills, Programming
Exceptional Statistical Analyst
Superbly Manage One Card Access Systems
Work History
10/2008 to 1/2022:
Shaw University 118 E. South St. Raleigh NC. 27601 919-***-****)
Certified Compliance Officer/ Certified DCI -TAC Supervisor/ P.D. Lt. Administrator
Job Responsibilities:
Manage Police Dept. Communication Staff, Maintain Payroll for 25 Police Officers and 45 to 50 Wake County deputies and part time employees, Maintain work schedules and payroll, Maintain Criminal background records, Incidents Reports, Citations and Warrants, Crime Reporting Analyst, Clery Compliance Statistical Reporting, Title IX Coordinating, Transfer hard copies of incidence to digital for state attorneys, File various law enforcement documents for long term storage and scan backups to USB. Development departmental of Policy and Procedures, Departmental Requisition, Budget Analyst, submit yearly Budget for the department, Evaluations and Training of Student staff and faculty, Setup Police Officers In- Service Training and Annual Fire Arms Qualification and Critique Other duties as assigned.
2006 to 2008
CEO & Business Consultant
Wake Forest, NC. 27588
Success Unlimited Inc. Real Estate Investing/ Management
Contract for long term and short-term Projects Management, Training and Motivational Speaking, Managing Real Estate Investments, buying and selling, Cost Analysis, Urgent Care Response for Physician Services, IDX and Siemens Claims production projects, Voice Overs for Radio Stations and Entertainment.
1999 to 2007
Practice Dynamics Inc. @ Sinai Hospital/Life Bridge Health Systems
124 Business Center Drive Reisterstown, MD. 21136-1229 410-***-****)
Training Specialist Manager:
Design develop coordinate and training for Hospital Staff on user system in place. Establish goals to maintain competence and knowledgeable personnel by developing comprehensive training programs based on system functionality, enhancements, updated training methodology and learning styles. Create and maintain a training library with relevant manuals and tools to correspond with departmental needs. Perform quality assessments yearly to promote accuracy. Recommend follow-up to management based on assessment results. Travel to Satellite units to evaluate system needs and required systems education. Review coding system on claims in ques for processing. Audit claims with modifiers and bundles for re submission to carrier.
1997 to 1999
Doctors Health Inc.
10451 Mill Run Circle Owings Mills MD. 21117 410-***-****)
System Analyst/Help Desk Manager:
Manage 6-8 staff members for Help Desk of 70 Physician Care Center help desk line. Respond to system complaints, assessed complaints to troubleshoot system problems. Train office staff and physician groups on system functionality. Performed Audits of policies and procedures based on HIPAA guidelines. Managed Projects and train staff as needed.
1989 to 1997
Johns Hopkins University School of Medicine
1830 E Monument St. Baltimore MD. 21206 410-***-****)
Application Support Specialist:
System support, report writing, dictionary maintenance, update statement and claims generator, monthly production and production reporting, audit departmental processes, Multi Carrier Payment Analysis, System training as needed.
Supervisor /Commercial Insurance Unit:
Duties included management of Leads and approximately (14-18) Staff within the Commercial Insurance Collection unit for Johns Hopkins School of Medicine Billing. Delegation of work assignments, initiate evaluations, hire and fire, Create incentive programs, Maintain work schedules schedule, Review rejections and payments, Serve as liaison and communication link between client community and physician groups, create policies and procedures based on the process maintained within the office. Set objectives and assess performance of all staff in the department. Establish rate of increase base on protocol within the HR dept.
Computer Skills
DCI-VPN Ominixx, NCAWARE, EVOLVE, Omnigo CAD Systems, ALEIR CAD Reporting Systems, Jenzebar, Microsoft Office, Project Pro, One Card, Cisco Emergency Phone Response, Regroup Messenger, UltiPro Payroll, EzLabor Payroll, ADP Payroll, InforCast Messaging System, Nextiva Recording Systems, Verdin Systems, PC System maintenance, SIEMEN, IDX, Hospital Systems, etc.
Certifications
DCI TAC – North Carolina SBI – Certification
Telecommunications professional – CJIS Certification
Title IX – National Certification
Training Certification -– Johns Hopkins University
Customer Service Professional – Johns Hopkins University, Shaw University
Clery Compliance Certification– National Clery Act Center
Clery Training Certification– National Clery Act Center
Management Professional – Johns Hopkins University
Information Systems Trainer – Johns Hopkins University, IDX Systems in Boston
Education
Edmondson High School #400 - Business
BCC in Baltimore MD. - Chaplain program completed
Farmington University - General Studies completed
Johns Hopkins University – Information Technology completed
Catonsville Community College - Real Estate completed
Justice Academy – Telecommunications Certification
Volunteer Experience
HBCU – LEEA of Atlanta Ga., Cancer Centers of America, WSHA 88.9 volunteer DJ, Habitat for Humanity North Carolina, John Hopkins Hospital Volunteer Baltimore MD., Memorial Hospital Volunteer Baltimore MD., Garrison elementary teacher aid Baltimore MD., just to name a few.
References provided:
Lt. Ronald Rogers – Police Department in Greensboro NC 336-***-****
Lt. Floyd Griffin – State Police NC 919-***-****
Cheryl Dorsey - Raleigh NC 911 Dispatch 919—539-0848
Nicole Gyeame – NC DOT – 919-***-****
Contact this candidate