Customer Service Representative
Resume:
PROFILES SUMMARY
Detailed-oriented and self-motivated professional offering years of easily transferable skills and extensive experience in customer service and client relations management. Equipped with a dedication to superior service and a track record of success in attaining customer satisfaction. Trustworthy, reliable, and hardworking; eager to undertake professional challenges and intensely committed to getting the job done to achieve favorable results. Excellent communicator with superior decision-making and problem-solving techniques; able to communicate effectively. Highly effective leader now seeking Customer Service Representative position in a challenging environment, contributing to the goals and objectives exemplifying value-added work.
PROFESSIONAL SKILLS
Maintained a professional relationship with the customer by phone and direct contact.
Analyzed information and evaluated results to choose the best solution and solve customer problems.
Natural leader leading team by paying attention, communicating, repetitive presentations.
Productive under stress maintaining a positive attitude.
Performed all position responsibilities promptly.
Greeted customers and provided excellent customer service.
Resolved customer issues and took corrective action in a timely, responsive manner.
Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Friendly, courteous, and articulate while interacting with customers.
Proficient with Microsoft word, internet explorer, Excel, OneDrive type 60 WPM.
PROFESSIONAL EXPERIENCE
Customer Service Representative Jan 2019 – 3/31/2022
Well found Behavior Health
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Communicated with both employees and customers to ensure the greatest overall
satisfaction.
Maintained high standards of customer service during high-volume, fast-paced operations.
Mental Health Technician Feb 2016 - Jan 2019
Western State Hospital - Lakewood
Documented and observed resident behaviors while helping determine effective client care methods.
Monitored and ensured the safety of clients at high risk for harmful behavior to themselves or others.
Measured and monitored patients' vital signs and assisted with activities of daily living.
Provided customer needs and met individual quality standards for service.
Worked alongside licensed staff to implement and revise individual patient treatment plans and goals.
Caregiver Sep 2013 - Feb 2016
Hearthside Manor - University Place
Assisted in giving medication and driving clients to their scheduled doctor appointments.
Provided light housekeeping tasks, running errands, bathing, and grooming.
Contributed to a positive living environment to enhance the client's quality of life.
Assisted the clients in understanding their needs and requirements regarding their care.
Planned and designed nutrition requirements of patients as per their conditions.
Opthalmic Technician Aug 2013 - Sep 2013
Cascade Eye and Skin Center - Tacoma
Experienced in patient education, medical facility protocol, direct patient care, medical terminology.
Received incoming patients, documented patient history, and determined proper screening protocol based on standard operating procedures.
Maintained a professional working relationship with patients, while assisting the physician with refracting eyesight to prescribe the proper eyewear.
Coordinated the daily office flow of all patients through their ophthalmic visits.
Ensured patient's understanding of physician’s diagnosis, instructions, and treatment.
Lead Toddler Teacher Sep 2012 - Aug 2013
ABC Children’s Center - University Place
Established a safe play environment for the children.
Planed and prepared classrooms for daily activities to run smoothly.
Built lasting relationships with students as well as with their parents and guardians.
Communicated with parents daily regarding children's progress.
Phlebotomist Jul 2012 - Aug 2012
Schryver Medical, INC. - Tukwilla
Performed specialized and complex medical tasks related to the care and treatment of patients.
Prepared patients for examination by having them properly draped, obtaining vital signs, verifying referrals information, and taking a detailed history.
Organized and cleaned blood-drawing trays, ensuring that all instruments are sterile.
Collected fluid or tissue samples, using appropriate collection procedures.
Logged patient information and recorded results into the computer.
Medical Assistant Sep 2011 - Jul 2011
General Medical Clinic - Tacoma
Interviewed patients to obtain medical information, weight and height measurements, and vital signs.
Managed general office duties such as answering multiple telephone lines, completing insurance.
Demonstrated ability to lead and motivate outstanding healthcare teams
Collected blood, tissue, and other laboratory specimens and prepared them for lab testing.
Front and Back Office May 2008 - Sep 2011
Orchard Medical Clinic - Tacoma
Provided additional support in any other tasks as needed.
Scheduled patient surgeries, pre-operative and post-operative appointments.
Verified patient insurance and demographic and insurance information.
Uphold a strict level of confidentiality.
PERSONAL DETAILS
: **********@*****.***
: 5316 Orchard St W Apt B
University Place, WA 98467
CORE COMPETENCY
Customer Service
Leadership and Team Building
Problem Solving
Good Communication Skills
Multi-tasking
Quick Learner
Motivated Self Starter
Time Management
Calm Under Pressure
Customer-orientated
Motivated team player
Active listening skills
Decision Making
Detail-Oriented
Highly Organized
Relationship Cultivation
Planning and Execution
Conflict Resolution
Staff Training
EDUCATION
Everest Technical College
Medical Assistant.
Clover Park Technical College
Associate Nursing.
NAJAALA, PIERCE
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