Lead Clerk Customer Service
Resume:
United States Postal Servuice October ****-Present
Golden Nugget Casino August 2007-August 2013
*******@****.*********.***
1501
TAMPA, FL 33618
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Erica Payton
SUMMARY STATEMENT
Customer-oriented Clerk with experience in the service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons. Knowledge of basic computer skills. Developed training in Networking. Exposure to Firewall, VPN technologies, and Databases. Currently training for Network plus certification. TECHNICAL SKILLS
Programming Languages: HTML, Python
Operating Systems: Windows, Mac OS,
Applications: Microsoft Office, Google Docs, Excel, PowerPoint, Word, Access CompTIA Network + N10-008-Current
EDUCATION
St. Petersburg College
Associates In Science (Information Technology)
Anticipated Graduation, August 2022
GPA: 3.7
Bachelor of Science, Cybersecurity
Anticipated Graduation, May 2024
RELEVANT COURSEWORK
Information Technology
Beginner Applications Programming
Beginner Python Programming
Bussiness Management
HONORS AND AWARDS
Phi Theta Kappa Honor Society, Fall 2020- Present
Honors Program, Fall 2020 - Present
Dean's List, Fall 2020 - Present
WORK EXPERIENCE
Tarpon Springs, Fl
Clerk
Responsible for customer service.
Used RSS to process transactions
Training on Cybersecurity
Created displays.
Helped on the front line (Cashier)
Unloaded merchandise off the truck.
Telephone Service - Professionally provided information and service to ensure customer satisfaction Biloxi, MS
Lead Clerk
Responded to in-person and telephone requests for information from the general public, attorneys, and other involved parties.
Maintained excellent attendance record, consistently arriving to work on time. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Drafted professional court correspondence to facilitate. Used excel spreadsheet to keep track of inventory
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