Customer Service Sales Associate

GAURAV RANGANI

Umiya Nagar Society

Behind the Rakhewal Press, Deesa

Banaskantha (385535)

Gujarat State, India

Contact Number : +91-982*******

Email Address : ******************@*****.***

CAREER OBJECTIVE:

To work in a challenging, yet rewarding company with future growth and career advancement, a job where I can fully utilize my skills and talents to achieve the company's goals and objective.

CAREER SUMMARY:

Designation: Sales associate

R.k. Gift articles and watches showrooms

Deesa City, (Banaskantha)

Gujarat

July 2020 to December 2021

Reporting to Manager: Manish Agarwal

Job Description:

•Welcoming and greeting to all Customers when they enter .

•Ask questions to determine customer needs. Answers questions in helpful and courteous manners.

•Merchandise with enthusiasm, and assist in the selection by making recommendations to the customer.

•Accurately advise the customer on use/care of the merchandise.

•Inform the customer of special in-store specials and promotions and their advantages.

•Process sales as quickly and efficiently as possible.

•Always thank customer for visiting the store and encourage them to return.

•Accurately receive and check-in merchandise deliveries to vessel.

•Ensure all merchandise is accurately and priced at all times.

•Always present a clean, neat and tidy store and counters.

•Keep selves and fixtures organized and fully replenished.

•Maintain shop and window displays.

•Maintain an awareness of theft deterrents.

•Informing sources of potential loss to management.

Designation: Floor assistant

Sahra Al Madina

Sharjah, United Arab Emirates

December 2017 to March 2020

Reporting to Owner: Vasudev Fulwani

Job Description:

•To get involved in performance management of sales assistants (I.e., sickness/absence, lateness, returns to work, etc.)

•Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.

•Lead the floor team to ensure the store in operating in an efficient, safe and legal manner and offering excellent customer service.

•Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.

•Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in shelf and showcases, and on sales floor.

•Promotes sales by demonstrating merchandise and products to customers.

•Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.

•Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.

•Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.

•Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.

•Maintains quality service by establishing and enforcing organization standards.

•Contributes to team effort by accomplishing related results as needed.

Designation: Store assistant / Receiver

Safeer Group of Companies

Ras Al Khaima, United Arab Emirates

July 2014 to March 17

Reporting to Manager: Satish Upadhyay

Job Description:

•Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.

•Fills supply requisitions; assists buyer to order adequate merchandise and supplies; delivers orders to faculty and staff.

•Receives and stores documents and confidential files; maintains record of approved document and confidential file destruction.

•Ships canceled and damaged items back to vendors as appropriate.

•Maintains the warehouse, records area and stores area in a neat and orderly manner

•Answers questions regarding procedures and resolves discrepancies regarding receipts, deliveries, warranties, repairs and surplus property.

•May serve as a lead worker to other classified staff in the area.

Designation: Section In-Charge for Cosmetics, Toiletries, and Dairy

Safeer Group of Companies

Sharjah, United Arab Emirates

December 2009 May 2012

Reporting to Manager: Kishor Shrimalani

Job Description:

•Greeting customers who enter the shop.

•Be involved in stock control and management.

•Assisting shoppers to find the goods and products they are looking for.

•Stocking shelves with merchandise.

•Answering queries from customers.

•Reporting discrepancies and problems to the supervisor.

•Giving advice and guidance on product selection to customers.

•Dealing with customer refunds.

•Keeping the store tidy and clean, this includes hovering and mopping.

•Responsible dealing with customer complaints.

•Working within established guidelines, particularly with brands.

•Attaching price tags to merchandise on the shelves.

•Responsible for security within the store and being on the lookout for shoplifters.

•Receiving and storing the delivery of large amounts of stock

•Keeping up to date with special promotions and putting up displays.

SKILLS / QUALIFICATION:

•Knowledge in Computer Basics, Microsoft Office (Word, Excel, PowerPoint), Networking, and Hardware

•I.T. Course in Apex Computer Training Center

•Self motivated with proven excellent communication and listening skills.

•An ability to work as part of a team and working effectively under pressure.

•Maintain high level of accuracy at all times.

•Excellent customer service and sales skills.

EDUCATIONAL ATTAINMENT:

10th Passed in 2006, Gandhinagar Board (Gujarat, India)

12th Passed in 2008, Gandhinagar Board (Gujarat, India)

PERSONAL INFORMATION:

Nationality

Birthday

Languages Spoken

Marital Status

PASSPORT DETAILS:

Hereby certify that the above information is true and correct.

GAURAV KUMAR

: Indian

:January 19, 1991

:English, Arabic, Hindi, Sindhi

: Single

Passport Number

Passport Expiry Date

:S0763748 :11th April, 2028

Applicant

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