Loan Processor Customer Service
Resume:
JUNE REYNOLDS
*************@*****.***
Bensalem, PA 19020
SUMMARY and OBJECTIVE
Over 15 years’ experience in Commercial and Residential real estate mortgage transactions. Background consists primarily of positions in Mortgage Loan Processing and Loan Closing. Primary duties include customer service, loan evaluation, data collection and entry and task management to meet deadlines. Interested in full time employment, working remotely as Mortgage Loan Processor or Loan Closer with opportunity for growth. I am a team player who works hard and is detail oriented. I am looking for a company that will appreciate and utilize my diverse skills and positive personality. RELATED EXPERIENCE
Bayview Loan Servicing, Fort Washington, PA December 2020 – July 2021 Mortgage Loan Processor
Review and process files for the Northeast Region with a pipeline of 50 – 85 loans
Conventional, USDA, FHA & VA Loans
Clear Underwriting conditions for closing
Use the wage earner system to calculate income, and review bank statements
Review and make necessary changes to the 1003
Review appraisal to match up with the LTV
Request VOE when necessary
Order 4506-T verification
Perform daily duties by plan and organize work load and establish priorities constantly changing work environment
Analyze and gather loan information and make decisions and recommendation FGMC Mortgage September 2020 - December 2020
Mortgage Loan Closer
Prepare file for Closing Disclosure (CD) and closing documents.
Send file to title company, balance CD, collect and review signed closing documents
Process funding of loan post-closing.
Freedom Mortgage October 2019- September 2020
Mortgage Loan Processor
Bank of America, Princeton, NJ September 2018 - December 2018 Wealth Management Operations
Provide support with GWIM (Global Wealth Investment Management) operations functions for one or more product areas such as clearance, settlement, documentation, conformations, customer service, new accounts, client valuations, document processing or statement/billing processing.
Responsible for the resolution of moderately complex operations problems requiring working with multiple operational and/ or product specialists to resolve.
Open New SDB Accounts
Update GCI
June Reynolds - 267-***-**** - *************@*****.*** NVR Mortgage Finance, Inc, Blue Bell, PA February 2015 – September 2018 Mortgage Loan Processor
3rd Fed Bank, Newtown, PA May 2014 - October 2014
Loan Servicing Specialist
Review loan documents to ensure guidelines are met for various loan such as Mortgage, HELOC, Refinance, CD and Personal loans
Create Loan online all new loans and disburse loans by checks or journal
Process payoff for customer and 3rd party request upon request submit
Generate checks to payoff credit cards associated with new loan process
Answer incoming calls of various nature and solve customer issues accordingly
Review all loan documents to ensure it meets all federal laws, and regulations policies and procedures
Performs daily teller’s duties including; posting all incoming payments and balance with system. Also, electronically transmit check(s) to the branch.
Provide customer service on incoming calls and assisting their needs, proving information and resolving problems.
Trident Mortgage, Prudential Fox and Roach, Devon, Pa May 2013-December 2013 Senior Loan Processor
Wells Fargo Bank, Chester, PA Sept 2011 – March 2013 Mortgage Loan Processor
CoActiv Capital Partners, Horsham, PA November 2007 - July 2011 Leasing Administrator/Customer Service
Maintained records of customer interactions and transactions, inquiries, complaints, and comments as well as actions taken.
Determined charges for services; collected deposits and payments; and arranged for billings.
Reviewed insurance policy to determine whether a particular loss is covered by insurance.
Handled telephone inquiries and provided advice to customers accordingly.
Updated addresses and contact information in Lease System.
Prepared payout quotes to customers and forward Bill of Sale/Titles for leases paid to term.
Resolved billing inquiries, scanned documents and moved to the appropriate files electronically.· Reviewed documents and booking deals for the Franchise Group.
Filed and terminated UCCs.
Assisted Asset Management Team in resolving asset management issues and questions.
Assisted with the preparation of departmental business plan, goals and objectives. GMAC Mortgage, Horsham PA June 1997 - November 2007 Construction Lending/Regional Construction Specialist
Reviewed closing documents with wires and journal wire at closing.
Loaded loans on TCL System.
Dispatched correspondence to builders/borrowers with specific State requirements.
Contacted Inspectors/Title Company prior to releasing check/wires for draws.
Maintained pipeline of 75 to 80 loans.
Tracked maturity dates on loans in the pipeline and advised customers accordingly.
Balanced each loan after draws between Excel Spreadsheet and TCL System.
Tracked maturity reports and sent maturity correspondence to customers.
Close-out construction with State-required documents and forward packages to Processor in order to roll loan over to permanent financing. continued on next page June Reynolds - 267-***-**** - *************@*****.*** HUD Assignment Administrator, Commercial Mortgage Division
Reassigned loans to HUD and advised Investors on loan status.
Liaised with Title & Insurance Companies for Endorsements and Searches.
Prepared Legal & Fiscal Packages to HUD – UCC Continuations.
Filed Notice of Default (NOD's) with HUD for Delinquent Loans.
Processed Supplemental Claims on Assigned Loans
Servicing Portfolio Manager Consumer Loan Specialist, Commercial Mortgage Division
Maintained communication with borrowers and investors.
Responsible for the review and analysis of borrower requests for partial release of real estate, pay-offs and assumptions.
Accountable for developing and distributing reports to GMAC management on portfolio performance and analysis.
Prepared monthly Report to Committee together with recommendation on current loan status within GMAC portfolio.
Conducted Analysis Review of payment problems with home equity on activated accounts
Developed and distributed reports on portfolio performance to management OTHER EXPERIENCE
Parx Casino May 2019 - October 2019
Auditor
Balance Main Bank Accounts
Balance Jackpots accounts
Balance Sat Bank Accounts
EDS, Princeton, NJ January 2019 - May 2019
Customer Service and Data Entry
Received calls from testing sites.
Gathered information on the status of the files and rescheduled accordingly. Education: 1999 Courses in Architecture CAD Drawing- Philadelphia School of Architecture, PA Other Courses: Mortgage Banking Certificate/ Equipment Leasing Licensing/ Affiliation: Notary Public
Computer Skills: Proficiency in Encompass, Microsoft Office products, LEASERV (LSM), ASPIRE, Internet, Web-Browsing
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