Customer Service Chemical Engineering
Resume:
Nana Mprah
Arlington, TX *****
***********@*****.***
Hard-working Chemical Engineering major (3.9 GPA) currently attending Texas Tech University, with 5+ years of work experience. Aiming to leverage a proven knowledge of customer communications, customer needs assessment, and customer satisfaction skills to successfully fill the Receptionist role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Authorized to work in the US for any employer
Work Experience
Emergency Roadside Assistant
Nation Safe Drivers - Boca Raton, FL
June 2021 to Present
• Respond to all customer inquiries and requests for products, services, information and assistance in an accurate and timely
• Find out where motorists are stranded and collect details about their disabled vehicles.
• Advise motorists on how to stay safe until help arrives.
• Send out emergency road technicians to start up vehicles or tow them to garages for repair. Vaccine Hotline Representative
MCI Careers - Sioux City, IA
December 2020 to May 2021
• Assist 100+ customers per day, providing successful solutions in a polite manner using active listening
• Maintain strong company service knowledge to better assist customers with concerns, questions about the Covid-19 vaccine
• Record all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company software
• Answer calls by utilizing the company's call management system and other software Survey Researcher
Dynata Research - Plano, TX
June 2020 to October 2020
• Remarkable experience in conducting various survey projects and managing multiple projects in public institution
• Exceptional knowledge of project concepts and market research methodologies
• Operational knowledge of statistical methods, SDANN and SAS Survey procedures
• Ability to design survey and collect data
• Ability to maintain confidentiality of information
• Ability to contribute to issues related to survey design
• Ability to maintain accuracy of all data
Hair Stylist Assisstant
ASANTEWAA HAIR - Arlington, TX
December 2019 to March 2020
• Assisted my aunt in braiding and styling customers' hair.
• Provided customers with exceptional customer service resulting in excellent customer retention.
• Daily preparation for open and close activities including: bank reports, deposits, activity reports, and managing cash drawer.
• Ensured a clean and safe environment for customers.
• Resolved guest complaints or issues in a positive manner.
• Cut, trimmed and shaped hair based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
• Answering phones, completing data entry and scheduling appointments. Student Caller
TEXAS TECH CALL CENTER - Lubbock, TX
October 2019 to March 2020
• Call alumni, parents of current students, and friends of TTU to gain donations for programs on campus.
• Utilize software via Microsoft to call alumni.
• Collect donations for various programs on campus.
• Make phone calls and send emails about the fund, write and send letters to alumni about the scholarship fund.
• Requested donations for scholarships in order to make sure that future students had an opportunity to attend the college.
• Ask alumni's for donations to the school's Annual Funds which provides scholarships and grants for students.
Teacher Assistant
CHILDCARE NETWORK - Arlington, TX
June 2019 to August 2019
• Playing with children, telling stories, and motivating them to participate in daycare activities
• Supervised children in the classroom and fed them meals and snacks.
• Encourage learning through play and ensured personal space for each child.
• Kept classroom, teaching materials, and closets in clean and organized manner. Math Tutor
TX - Arlington, TX
August 2017 to August 2019
• Tutor kids from ages nine to fifteen in math.
• Gave in-person instruction to students to help them acquire greater knowledge for weekly exams.
• Assisted in assembling lesson plans to administer to students and keep them on track with assignments.
• Kept records of academic performance and applied this information to address areas of improvement for students.
Cashier/Cook
ZAXBY'S - Arlington, TX
March 2019 to June 2019
• Mastered customer service skills, money handling, communicating during stressful situations, working fast pace and correctly.
• Experience with customer service by taking orders, handling the cash register, and handing meals ordered.
• Run cash register, food prep, housekeeping, answering calls, cash handling, customer service.
• Communicate with guests in a pleasant and helpful manner while promoting Tri-State Customer Service standards.
• Provided customer service, maintained and restocked inventory and operated a cash register. Babysitter
TX - Arlington, TX
October 2017 to March 2019
• Babysit children ages one to fifteen.
• Exceptional maturity and patience in handling difficult situations and children.
• Managed and oversaw children's activity in absence of parents.
• Designed creative games and activities to keep children engaged.
• Prepared meals to ensure children ate fully and on time.
• Escorted children on outings to parks and lakes.
• Maintained a safe and healthy environment for children in all respects.Ensured only authorized visitors entered premises in absence of parents.
Education
B.S. in Chemical Engineering
TEXAS TECH UNIVERSITY - Lubbock, TX
May 2023
Skills
• Ability to stay calm in emergencies
• Excellent communication and interpersonal skills to get along with people from different backgrounds
• Data Collection
• Market Research
• Professional telephone etiquette
• Strong product knowledge and understanding of target customers
• Well-honed analytic and problem-solving skills
• Effective time management abilities
Contact this candidate