Legal Operations Manager

Bill Williams

Springboro OH ***** 937-***-**** ********@*****.*** https://www.linkedin.com/in/bwilliamsoperationsexecutive/

Operations Leader

Extensive Operations, Financial & Administrative Management Customer Service Experience

Respected, collaborative, and versatile leader with over 20 years’ experience leading teams, multi-site facilities, project development, finance, logistics and customer service operations for high-growth public and private sector organizations. Diverse expertise in facilities, government, healthcare, contract services and legal operations. Motivator of many cross-functional teams. Innovative problem-solver in operations management and service fulfillment for large customer contracts. Highly Decorated Air Force Chief Master Sergeant.

Facilities/Operations Service Management

Multi-Site Management

Space Management

Supply Chain Management/Logistics Strategy

Financial Management

Personnel Management

Cost Management & Negotiation

Profit & Loss (P/L)

Change/Compliance Management

Construction Project Management

Relationship Building/Team Leadership

Community Service and Leadership

Program Management

Professional Experience

TAFT LAW, Dayton, Ohio

DIRECTOR OF OPERATIONS (Nov 2020 – Jul 2021)

Managed business operations during Covid conditions. Supported 29 attorneys with multiple diverse law practices. Proactively managed facility in accordance with firm standard processes and procedures. Operational leader for $3M space refresh and expansion construction budget for facilities, supply purchases, firm lease management, personnel issues, and budget forecasting, and finance reporting. Administered proficient, client focused office services, meeting services, and hospitality services. Directly supervised staff of 17. Integral team member in the negotiation of a 15-year lease extension and expansion. Represented firm’s real estate local interests. Monitored maintenance, care, and overall property owner facilities support. Requested facility repairs and improvements. Managed contract performance of several external service providers.

Selected accomplishments:

• Redesigned office positions for current operations, coordinated with three separate business lines.

• Designed 7,000 sq ft new space program to meet firm’s current and future expansion goals

oEstablished weekly construction meetings to coordinate property owner and firm construction company.

Assisted in rewrite and completion of 15-year lease amendment – Assured verbiage fully protected firm’s interests in the design proposal and forecasted costs.

DEPARTMENT OF TREASURY, IRS, FMSS Covington, Kentucky

SUPPORT SERVICES SPECIALIST/ PROJECT MANAGER (Oct 2019– Nov 2020)

Project leader for planning, development, coordination, and implementation of real estate projects that impacts multiple IRS locations and/or organizations. Directed at least three project teams responsible for implementing real estate projects impacting 10,000 to 50,000 square feet of space, involving a capital expenditure project budget of up to $2 million and generally lasting one to two years. Provided oversight to team members. Responsible for initial design of constructions projects. Administered IRS leases. Monitored project progress and updating project control system. Provided on-the-job-instruction to other specialists. Utilized full range of project management skills. Consulted and negotiated with business unit managers and executives on project support and implementation.

Volunteered for Gateway Center and West space management project - updates to accurately validate space availability for future reorganization.

Completed all required training in first 3 weeks – Added optional training to My Learning

Developed standardized Project Kickoff Presentation - Support Team and BUs meetings

GSA experienced

Drafted SF81’s for GSA on new space requirements

Collaborated with GSA Project Managers and support teams during multiple projects

Experience working with GSA on IRS Federal Space Standards and Occupancy Agreements

GSA partner - Facilities Operations, policies, and initiating RWA’s for large and small projects

Mentor to Facilities Team Members – Designed how to, step by step, instruction presentations for FMC and FAs to follow for SAR Reporting and Space Business Unit updates.

Acting, Section A Chief –

Commissioner’s Elevated Issue - Drafted Territory Manager’s written response to Commissioner on Gateway Center’s Covid 19 response

Responded to two different CDIF reports on different weeks and coordinated responses to directors and FMSS’s response to the situation.

STRATEGIC LEADERSHIP ASSOCIATES, INC. Dayton, Ohio

DIRECTOR OF BUSINESS SERVICES (Jan – Sep 2018)

Offered a risk-free shared service solution for Human Resources, Financial and Operational needs to small and medium businesses and nonprofit organizations. Provided Business Operations consulting and strategic planning.

Increased new clients by 20 percent

Developed sales and marketing materials to promote all shared business and consulting services.

Conducted nonprofit client operational business case analysis providing multiple alternative solutions.

Built and maintained relationships with community business owners and nonprofit directors.

Maintained close client relationships to provide effective operational and consulting services.

Sourced, trained, and developed high-level professionals to provide multiple site services.

WILMERHALE, Dayton, Ohio

OPERATIONS MANAGER BUSINESS SERVICES CENTER (Jun 2010 – Sep 2016)

Managed implementation of new centralized Business Services Center to support 12 locations worldwide. Collaborated with multiple departments from multiple locations to assure Business Services Center met and exceeded newly developed support requirements. Proactively managed facility ensuring facility was ready for regular business 24/ 7 and for special events in accordance with firm standard processes and procedures. Peer leader for $2M operational budget for facilities, business continuity, security, safety, supply purchases, inventory management, firm lease management, personnel issues, annual capital expense and budget forecasting, and finance reporting. Administered proficient, customer-oriented facility/office services, call center, meeting services, janitorial and hospitality services. Directly supervised staff of 14. Represented firm’s real estate local interests. Conducted employee ergonomic evaluations. Managed contract performance of several external service providers. Personal review, “Bill comes to me with solutions to problems I did not know we had.”

Selected accomplishments:

• Spearheaded $2M project, retrofitting building, installing internet infrastructure, and designing/constructing 200 workstations. Completed project 30 days ahead of schedule.

• Implemented Call Center Concierge program - Created procedures, training program and metric tracking tool to support new program supporting 2000 employees worldwide.

Saved $1.9M in additional site leasing costs - redesigned existing building space and negotiated restructuring multiple departments to avoid additional site costs.

Education & Credentials

HAMPTON UNIVERSITY, Hampton, Virginia

Bachelor of Science in Human Ecology, General Dietetics

Professional Development/Training

Six Sigma Black Belt, Hazwoper OSHA Certification

Manhattan Centerstone Facilities Management, Microsoft Office

Air Force Senior NCO Academy, NCO Academy, NCO Leadership School

Military Honors and Awards

Five Meritorious Service Medals Two Commendation Medals Two Achievement Medals

Community Service and Volunteerism

Adopt-a-Dog community events - 120 dogs to homes, Wright Patterson Chiefs Group

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