Content Writer Customer Service
Resume:
MANASHI DEY
************@*****.***
Career Objective
Motivated Employee with outstanding communication and analytical skills to relate to people at any level of the business to accomplish set revenue and business targets. Highly outspoken with extensive knowledge in soft skills and typing skills. Exceptional and collaborative and interpersonal skills, dynamic team player with well developed written and verbal communication abilities. Accustomed to performing in a deadline-driven environment with an emphasis on working within budget requirements.
Educational Qualifications
* Passed 10th from St. John Diocesan Girls' H.S School in the year 1999.
* Passed 12th from St. John Diocesan Girls' H.S School in the year 2001.
* Passed Graduation from Calcutta University in the year 2004.
* Holding Masters from Annamalai University in the year 2006.
Other Qualifications
* Diploma in Integrated Art from Birla Academy of Art And Culture in the year 2007.
*Diploma in basics of Microsoft Excel, and Multimedia.
Special Achievements
* Excellent written and verbal communication skills, with an eye for detail.
* Nearly 2 years of experience in taking inbound and outbound calls.
* Extremely productive in a high volume, high stress, environment.
* Good interpersonal skills, analytical skills and technical documentation skills.
* Ability to work under pressure and meet deadlines and mostly acquainted with day to day shifts
Conversant with the execution of day to day HR related activities in coordinating with internal/external departments for smooth business operation.
Current Status
* Working as Academic Writer for Assurex Solutions Pvt Ltd (March’22 till date)
Working as a content writer for M-Rahi Solutions (Nov’19-Feb’22)
Working as HR Recruiter for Smart Solutions Pvt Ltd (Aug’16-Aug’17)
Working as a freelancer HR
Working as Academic Writer for Assurex Solutions Pvt Ltd (March’22 till date)
Working as a content writer for M-Rahi Solutions (Nov’19-Feb’22)
Working as HR Recruiter for Smart Solutions Pvt Ltd (Aug’16-Aug’17)
Working as a freelancer HR
Areas of Expertise:
Supervising, Ability to motivate people, Strategic planning, Commercial Awareness, Equal Opportunities, Health and Safety Legislation, Risk Management.
Microsoft Word, Excel, Power Point, Multimedia software.
Strength
*Ability to meet deadlines during working hours working overtime.
*Able to work steadily on something until the work gets over.
*Implying the learned skills in a proper way.
*Paying attention to details to deliver an error-free job.
*Planning on work and acting accordingly.
*Patient on work environment and paying importance to details of the job.
*Good in bringing up relevant facts.
Hobbies
Painting(oil, watercolour, acrylic), reading, designing, photography, internet surfing, teaching.
Experience
* Worked in a website selling process for a month in a kpo.
* Worked as inbound FO executive in IBM Daksh (now Concentrix Daksh) for 23 months.
* Worked as customer care executive in WIPRO BPO.( INBOUND PROCESS) in 2013 for 4 months
* Worked as a Primary teacher in an NGO School from 2011 to 2013.
* Handled children from classes 3-5 in an NGO School supported by the Birla Group of schools.
Personal Detail
Name: Manashi Dey
Father’s Name: Shyamal Dey
Birth Date: 11th December 1982
Address: 93, Garfa main road
P.O Haltu
Kolkata-700078
Contact No. : 2415-3842
Language: English, Bengali, Hindi
Religion: Hindu
Declaration I wish to apply for a Managerial position in your company. I believe I have the necessary skills and abilities for this job. I am organized, resourceful, personable and a fast learner. I am also fluent in both official languages. Your company excels at customer service, a field in which I would like to pursue a career. I am also very eager to become part of a winning team like yours. Joining your organization would give me a chance to develop useful skills that will help in pursuing my long-term career goals.
Date: 19.4.16
Place: Kolkata
Contact this candidate