Customer Service Technician

Daniel McGee

NC, *****, US • 252-***-****

******@****************.***

Qualifications Summary

15+ years of success in achieving sales and product acquisition goals using negotiation and networking skills. Good understanding of receiving, scheduling shipping, and freight operations. Highly motivated to excel as Courier/Shipper.

Transportation / Delivery Operations

Ability to manage timely and efficient delivery service for customers according to route schedules.

Capable of planning delivery routes based upon job size and arranged all merchandise.

Loading / Unloading

Skilled in loading and unloading items, picking up customer materials, driving from one place to another, and updating delivery records.

Maintain the commitment of delivering and picking up packages while providing exceptional customer service.

Building Relationship

Adept at in building strong relationships with key clients, stakeholders, and top management.

Interact professionally with all levels of staff and maintain the highest level of confidentiality.

Interpersonal Skills

Possesses strong leadership, communication, organizational, and problem resolution skills.

Demonstrated ability to work independently and as a cooperative team player to achieve organizational objectives in fast-paced environments.

Professional Experience

Renewal Resources, Inc., Hubert, NC 1994 – Present

VP Sales, & Purchase

Provide executive level-leadership with full accountability for overseeing wide range of operations, such as sales management, inventory control, and customer service. Manage inventory, aligning stock with current demands. Establish and maintain solid working relationships with key stakeholders, clients, and senior management.

●Delivered tactical decisions and executive level leadership for operations oversight, using expertise to resolve operational challenges and meet clients’ requirements.

●Developed customized recommendations and offered solutions, exceeding client expectations.

●Increased sales and profitability through strategic planning and execution.

●Grew customer base and sales over $1000K by strengthening strategic alliances.

●Ensured products and processes meet the established quality standards.

Additional Experience

Owner BWS&A INC/DBA CLASSICS GRILL for SELF - Greensboro, N. C.

HVAC Service Technician, Carrier Corporation Technical Training, Raleigh, NC

Education

High School Diploma

Needham Broughton High School – Raleigh, NC

Private Tudor/Art

Drawing/Painting Multi-Media

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