Office Assistant Medical Billing
Resume:
DAWN FELTEN
Richlands, NC
**********@*****.***
SUMMARY
A creative and personable Medical Office manager with 20 plus years of experience in all aspects of professional operation. Able to work effectively with multiple healthcare disciplines and diverse patient populations. A motivated self-starter who takes pride in her work performance.
PROFESSIONAL EXPERIENCE
Shalom Medical
Office Manager
May 19, 2021 to Present
Provide management for 8 employees and Doctor
Payroll
Hire/Fire employees as needed
Order supplies
Document time off for employees
Communicate with providers
Document and file documentation
Topsail Dental
Administrative
July 20, 2020 to March 31, 2021
Responsible for keeping up with all CDC guidelines
Making sure that patients got checked in and out for appointments
Took co-payments, made financial agreements
Talked to patients about treatment plans
Made sure that insurance payments get posts
Got authorizations
Provided credentialing for Doctors
Ran meetings in the mornings
Made sure that office staff was kept on schedule
IQULOLIC
Patient care
February 10, 2020 to July 1, 2020
Responsible for different clients everyday
Made sure all clients were safe and kept up with all the goals they had set for themselves
Helped clients to make life easier for themselves by guiding them with everyday decisions
Concentrix-Customer
Service Rep
December 9, 2019 to February 8, 2020
On the phone customer service
Booked Travel for customers with timeshare
Made sure that all customers are taken care of properly
Used all HIPAA Compliances
Synergy Physical Therapy
Front Office
July 15, 2019 to December 3, 2019
Checked in all patients
Registered new Patients
Got insurance authorizations
Took Copayments
Kept all patient charts up to date
Made sure that all new patient paperwork is complete
Brynn Marr Hospital
Mental Health Technician
October 15, 2018 to July 11, 2019
Responsible for all patient safety
Problem Solved
Worked with patients, and all group ages
First Health Primary Care
Referral Coordinator and Medical Office Assistant
March 2018 to August 2018
Responsible for referrals for 3 providers
Insurance Authorizations
Followed-up on all Referrals
Data Entry
Patients Services
Doctor requests and satisfaction
Emergency Requests
Appointment Setting
Scanned
First Health Cardiology
Medical Office Assistant
April 2016 to March 2018
Patient Registration
Scheduled for multiple providers
Authorizations
Medical Billing
Insurance Verification
Patient Services
First Health Moore Regional Hospital
Patient Registration for Emergency Department
August 2015 to April 2016
Patient and Family Care
Registration of all patients
Insurance Verification
Data Entry
Behavioral Health Services of the Hudson Valley
Office Manager
April 2011 to July 2015
Operations of the Office for 7 Providers
Hired, Trained, ad Fired staff as needed
Scheduled all patients
Ordered office supplies
Ensure all HIPAA compliance
Resolved physician and patient inquiries
Liaison with internal and external customers and insurance companies
Planned work assignments
Typed medical and clinical correspondence
Teambuilding
Office organization
Administrative support to professional/medical staff
Opened and closed office
Assisted with escalated patient situation
Communicated patient complaints and inquiries
Ensured patient satisfaction
Center for Stress Reduction
Front Office and Assistant Manager
February 2006 to April 2011
Managed day to day operations of front office staff
Coordinated work assignments
Set expectations for office staff
Timecard
Onboarding and training of new employees
Provider satisfaction
Ordered supplies
Filed
Scheduled for 15 providers
Budgeted
Met with owners about goals
Teamwork
Medical Terminology
Opened and Closed Office
Provided administrative support to professional/medical staff
Assisted with appropriate activity in patient escalated situation
Communicated patient inquiries and complaints ensuring patient satisfaction
Advanced Medical Imaging
Front Office Supervisor
January 2004 to 2006
Ordered supplies
Provided administrative support to office/medical staff
Medical/clinical correspondence
Maintained medical records
Opened and Closed office
HIPAA compliance
Trained new employees
Timecards
Budget
Teambuilding
Provider satisfaction
Audits
EDUCATION
Kressler Business Institute
Major/Medical Billing and Terminology
1992 – 1993
Valley Central High School
1988 Graduated
SKILLS
Windows XP
Office Ally
EPIC System
Star System
Athena
Dentrix/Ascend
ICD-10
CPT Coding
All Insurance Processing
REFERENCES
Wendy Affron-Keller
Owner/Supervisor
Behavioral Health Services of the Hudson Valley
Newburgh, NY 12550
(845) 242- 8375
Christy Driscoll- LCSW-R
Practitioner
Behavioral Health Services of the Hudson Valley
Lisa Wellman
Office manager
Center for Stress Reduction
Mark Elba – LCSW
Practitioner
Center for Stress Reduction
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