Cashier Supervisor Customer Service

Santina Boone

**** ***** **** *****, ** *****

Phone: 216-***-**** Email: ***************@*****.***

Objective:

Motivated and savvy Assistant food Director looking to manifest new setting experiences within a forward thinking and health standard compliant organization that serves people of many demographics.

WORK EXPERIENCE

Franklin Plaza — Assistant Food Director

02/2018 to Present, Cleveland, OH

Monitor kitchen and cafeteria areas for the purpose of ensuring a safe and sanitary working environment.

Performs labor analysis and cost control studies for the purpose of ensuring the department is operating within budget.

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the department.

Communicates with administrators, Food Services staff, parents, and various outside agencies for the purpose of exchanging information and resolving concerns related to the District Food and Nutrition Services program.

Coordinates and conducts production schedule and safety meetings, in-services, and workshops for the purpose of disseminating information related to the food services operations.

Monitors the receipt, preparation, presentation and serving of food and beverages for the purpose of ensuring safety and budgetary parameters are met and meals are presented in an appealing manner.

Participates in professional association meetings, workshops, and conferences for the purpose of gathering information that can enhance department practices and personal performance.

Performs functions of other nutritional services positions, as needed for the purpose of ensuring adequate staff coverage within site nutritional services operations.

Prepares a wide variety of documentation (e.g., cumulative meal counts, budget reports, reconciliation reports, cash summary, time sheets, etc.) for the purpose of providing written support and/or conveying information.

Supervises assigned food service personnel (e.g., orients, trains, evaluates, etc.) for the purpose of maximizing the productivity of the work force, providing adequate coverage and ensuring adherence to health, safety and nutritional standards of food services operations.

Aligning with multifunctional care teams (Dietitians, Doctors, and Nurses) to ensure food titration, healthy ingredients, and portion control as all met to compliment patient care on a per patient basis.

Direct and coordinate activities of businesses for food services department concerned with the production, purchasing, pricing, or distribution of products.

Direct administrative activities directly related to making products and providing services

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits

Perform personnel functions, such as selection, training, or evaluation

Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

Marc’s — Cashier Supervisor (second job)

06/2019 to 03/2020, Parma OH

Creating a good customer service atmosphere for patrons of the store during checkout

Counting out drawers for employees to begin and end shift.

Aiding customers with questions complaints and other concerns in a respectful manner

Ensuring an atmosphere of teamwork by way of motivating other employees as much as possible

Scheduling employees for multiple shifts

Calling all hands for high volume times

Franklin Plaza — Business Office Assistant

10/2017 to 02/2018, Cleveland, OH

Greet visitors in a professional manner

Provide visitors with information and direct them accordingly

Answer phone calls and direct callers to the appropriate party

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

Process, sort, and route incoming and outgoing mail

Prepare responses to correspondence containing routine inquiries

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

File and retrieve corporate documents, records, and reports

Monitor and manage inventory of office supplies; order and distribute office supplies as necessary

Attend meetings to record minutes.

Interpret administrative and operating policies and procedures for employees.

Meet with individuals, special interest groups, and others on behalf of executives, committees, and boards of directors.

Compile, transcribe, and distribute minutes of meetings.

Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

Coordinate and schedule appointments and meetings

Perform other administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research

Franklin Plaza — Supervisor of Dietary Cooks

05/2012 to 10/2017, Cleveland, OH

Delegate responsibilities and establish accountability among teams of 8+ members.

Establish priorities and meet deadlines

Work with Dietary Managers in meeting on exceeding company policies of State and Federal regulations regarding sanitation and safe food handling techniques.

Ensure equipment and work areas are clean, safe, and orderly; ensure strict adherence to procedures regarding cleaners or hazardous materials or objects.

Complete initial interview for each resident to determine their food preferences and special needs.

Update and maintain resident diet cards.

Perform various financial activities, such as cash handling, deposit preparation, and payroll.

Resolve resident complaints regarding food service.

Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Perform food preparation and serving duties, such as carving meat, washing vegetables, and seasoning prep.

Train workers in food preparation, and in service, sanitation, and safety procedures.

Supervise and participate in kitchen and dining area cleaning activities.

Perform personnel actions, such as:

ohiring, and terminating staff

oproviding oncoming employees with formal orientation and training (onboarding)

oconducting supervisory activities, such as creating work schedules or organizing employee time sheets.

Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

Performing workstation and sanitation inspections.

Assign duties, responsibilities, and workstations to employees in accordance with work requirements.

Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.

Record production, operational, and personnel data on specified forms.

Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.

Estimate ingredients and supplies required to prepare a recipe.

Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

Forecast staff, equipment, and supply requirements, based on a master menu.

Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety in OSHA compliance.

Develop equipment maintenance schedules and arrange for repairs.

Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

Develop departmental objectives, budgets, policies, procedures, and strategies.

Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.

Evaluate new products for usefulness and suitability.

Schedule parties for birthdays of residents.

Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to facility patients

Walmart — Customer Service Manager

05/2005 to 05/2010, Parma, OH

Take ownership of customers issues and follow problems through to resolution

Keep accurate records and document customer service actions and discussions

Maintain attention to detail to prevent any monetary losses

Lead a team to follow proper safety protocols Cross sell Walmart Credit Cards.

training, supervision, and mentoring of customer service staff

Compile and print customer complaints and suggestions and present them to the appropriate authorities

Work with other departments in ensuring that all customer related issues are attended to

Education:

Home Study Careers High School Diploma 2000

Certification:

Serve Safe Certification- Level 2 2012-present

Contact this candidate