Dental Assistant Customer Service
Resume:
Ta'Briana Horde
Indianapolis, IN *****
*********@*****.***
Knowledgeable dental assistant graduate eager to join the dental healthcare industry to apply my skills and knowledge.
Authorized to work in the US for any employer
Work Experience
Dental Assistant
Urgent Dental Center & Family Dentistry - Indianapolis, IN March 2021 to April 2021
Deliver quality and compassionate care to every patient. Educate patients in oral hygiene instruction and provide postoperative instructions. Prepare patient for examination and treatment. Take x-rays and save to patient charts. Prepare tray set-ups for dental procedures. Mix amalgam, cement, pulp paste and prepare impression materials. Sterilize and disinfect instruments and equipment. Clean chairs and rooms. Document patient information, treatment plans, and procedures in patient chart. Assist with suctioning, holding retractors and suture cutting during surgical procedures. Customer Service Representative
Lowe's contact center - Indianapolis, IN
March 2020 to March 2021
Communicated with vendors regarding back order availability, future inventory and special orders. Answered inbound customer telephone calls promptly to avoid on-hold wait times. Entered customer interaction details into the system to track requests, document problems and record solutions offered.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Material Handler
Kohl's - Plainfield, IN
August 2020 to January 2021
Verifying the accuracy of quantity and quality of incoming deliveries. Labeling every product and placing them accordingly. Identifying and locating the right products during the delivery process. Keeping a well-maintained and updated account of stock and inventory. Collaborating with internal departments to locate missing packages, fix incorrect deliveries and replace damaged products.
Human Resources Specialist
Kohl's - Plainfield, IN
September 2019 to December 2019
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
Oversaw and managed hiring process and assisted human resources. Patient Care Technician
Indiana University Health - Indianapolis, IN
March 2019 to August 2019
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Documented observations and baseline measurements in medical records. Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Daycare Assistant Teacher
Giggles and Wiggles Daycare - Indianapolis, IN
February 2011 to April 2019
Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
Educated students in foundational concepts such as shapes, numbers and letters. Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. Certified Nurse Aide (CNA)
BrightStar Care - Indianapolis, IN
October 2013 to April 2016
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing. Delivered individualized patient care by recording vital signs, documenting observations and evaluating patient needs.
Education
diploma in Dental Assisting
dental career foundations - Indianapolis, IN
August 2020 to October 2020
Bachelor of Arts in Criminology
Indiana State University - Terre Haute, IN
May 2016
Certifications and Licenses
Dental Radiology
February 2021
CNA
Additional Information
References
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