SKILLS and ABILITIES

●Monitor, Diagnose, resolve technical issues

●Working Knowledge of Active Directory

●Active Listener, Customer Service

●Resolve Hardware/Software and Network Issues

●Hardware/Software Setup and Installation

●End-User Support

●Connecting Networks

●Backup and Restoration of Data Files and Systems

●Upgrade PC Software and Operating Systems

●Clean and Repair Computer Hardware, Printers, Fax, Scanners

●Remote IT Help Desk Technical Support

●Skilled with Windows Operating System

●Maintain Support Log Documentation

●Provide Technical Support

WORK EXPERIENCE

Bellevue Women’s Center

●Answers all incoming calls and directs calls to appropriate personnel

July 2020—Sept. 2021

●Apply policy and procedures for the efficiency of front office

Patient Access Representative I

●Enters insurance information into (EMR) patients charts

● Serves as liaison between patients, visitors and medical staff

Maximus

Sept. 2017 – January 2020

HSDE QC/LDS Administrator

Schenectady County Community College

Sept. 2014 – May 2017

Level 1 Help Desk/Lab Monitor

●Documenting consumer account demographics

●Data enter, accurately linking, and updating consumer accounts

●Routing documents to correct department

●Utilize resources for document processing

●Provide Help Desk assistance and coverage to the Academic Computing and IT department.

●Troubleshooting and solving printer and PC issues. Assist with network cabling. Communicate next level technical issues to senior technicians

●Assist and train students, faculty and staff with computer, password and software issues. Assist technicians with hardware and software installations and updates. Inventory control. Provide excellent customer service, and performed all task as assigned by senior technicians

Schenectady County Community College

Jan. 2013 – August 2014

Office Assistant

●Referred students to appropriate staff and services on campus to obtain career and tutoring services

●Provided peer assistance to students with office resources and assisted in maintaining online job board

●Perform general office duties; copying, scanning, faxing, customer service, scheduling, special projects, data entry, filing, and reception; perform duties as assigned by office staff

central state hospital

southside training center

October 2006 – November 2011

Office Support Specialist/ Timekeeper

●Maintain timekeeping records for 198 plus Security Officers. Track leave accrual and usage, generate weekly reports, create, log and issue employee ID security badges, assist new hires orientation, and exit procedures

●Established and organized an easy system for accurately reporting and submitting time clock, leave accruals, and usage issues

EDUCATION

Schenectady County Community College

September, 2014 – May, 2017

Associate in Applied Science in Computer Networking and Cyber Security

Schenectady County Community College

September, 2012 – May, 2014

Certificate in Computer Repair and Networking

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