Customer Service Business Owner

F r a n c i s c o V e l a z q u e z

************@*****.*** (818) 923 – 3297 Thousand Oaks, CA

PROFESSIONAL SUMMARY

Friendly and accomplished self-employed business owner with a solid history of achievement in plumbing, electrical, equipment installs, pool automation, and sales. Owned and operated a successful swimming pool servicing company for over 20 years. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include negotiations, sales, and resource management.

SKILLS

Business oriented

Strategic planner

Meticulous, yet efficient

General knowledge of electrical, plumbing, and trouble shooting skills

Exceptional customer service skills with a great ability to build relationships

EXPERIENCE

Dynamic Pools Self-Employed 2000 – Present.

Estimate labor requirements for specific jobs and plan work schedules accordingly.

Negotiate with customers to establish financial requirements and contractual obligations

Acquire and redistribute goods

Obtain and maintain pool maintenance contracts

Visually inspects, diagnoses, and makes necessary repairs on equipment

Ensures customer satisfaction by maintaining high quality of work

Collaborates with employees to meet strict project completion deadlines

Manages periodic financial reporting including tax preparation

Jandy and Pentair certified repair man

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