Customer Service Store Manager

CRYSTAL JOYCE-CLARKE

***************@*****.*** 847-***-**** Waukegan, IL 60085

Results-driven Management professional with 8 years of experience in retail operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Policies and procedures implementation

Staff training and development

Workforce training

Process improvement strategies

Incidents management

Financial and cash flow analyses

Retail operations management

Operations Assistants Manager Dollar Tree - Northbrook, IL 10/2018 - Current Established organizational vision and developed strategies to achieve sales and customer service goals. Recruited, hired and trained crew members on application of projects, customer relations and customer service. Established work priorities to meet contractual obligations for schedule and installations. Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Enforced security policies and procedures to protect company assets from theft, loss or damage. Resolved issues, including challenges regarding circuits, websites, vendors and telecoms. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Maximized transition efficiency and planned and executed physical relocation, including floor plans, furnishings and wiring placement.

Assistant Store Manager Sanrio Co. Ltd. - Gurnee, IL 03/2005 - 12/2008 Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Recruited and hired individuals demonstrating passion, dedication and added value to team. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.

Achieved or exceeded business plans on consistent basis by engaging employees in key processes. Stocker Associate Target - Gurnee, IL 02/2004 - 07/2004 Assisted customers by locating items and loading heavy purchases in vehicles. Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor. Received incoming product deliveries and relocated to storage shelves, coolers or bins. Updated signage to reflect new pricing or temporary promotional strategies to increase sales. Summary

Skills

Experience

Lifted materials of varied weights on regular basis to transport items to proper warehouse locations. Blocked and faced all products on shelves and displays to meet company policies. Counted and stocked different types of merchandise to comply with inventory control tag requirements. Stocked and rotated products, supplies and paper goods to optimize freshness. Hostess Six Flags Great America - Gurnee, IL 04/2000 - 10/2003 Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

Answered customers' questions about hours, seating, current wait time and other information. Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Waukegan High School Waukegan, IL 05/2002

High School Diploma

College Of Lake County Grayslake, IL

Some College (No Degree): CNA

Boosted customer satisfaction ratings by 10% in under 6 months. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Cooking, Painting, Reading, and traveling to new places. Education and Training

Accomplishments

Hobbies

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