Customer Service Representative
Resume:
Deanna Miller
Hot Springs, AR *****
*********@*****.***
Work Experience
Laundry and Housekeeping
T& maids
April 2021 to December 2021
Wash dry and fold all laundry that was turned in the day before from all the housekeepers and have it ready to be turned in 1pm the following day.
Clean all houses and vacation rentals in a timely manner that are on my schedule for any specific day. Remain on call every single day incase of extra work that needed to be completed per request from the supervisor.
Customer Service Representative
Sykes Enterprises, Incorporated - Hot Springs, AR
January 2021 to October 2021
1. Answer all incoming calls with a upbeat and positive attitude and tone. 2. Provided unforgettable and amazing customer service. 3. Assist each caller and listen to their needs to help identify the reason for the call and the best course of action for their specific concern or needs
4. Document and record on each account the entire interaction between me and the customer. 5. Ensure first call resolution and schedule a call back as needed. Customer Service Representative
STARTEK - Hot Springs, AR
January 2018 to November 2020
1. Answer all incoming calls with a upbeat and positive attitude and tone. 2. Provided unforgettable and amazing customer service. 3. Assist each caller and listen to their needs to help identify the reason for the call and the best course of action for their specific concern or needs.
4. Document and record on each account the entire interaction between me and the customer 5. Ensure first call resolution and schedule a call back as needed. Education
High school diploma
Lakeside High School - Hot Springs, AR
August 2008 to May 2011
Skills
• Upselling
• Cash handling
• Customer service (3 years)
• Customer support (2 years)
• Phone etiquette
• Computer skills
• Organisational skills
• Sales
• Communication skills
• Time management
• English
• Typing
• Laundry
• Residential Cleaning
• Front Desk
Assessments
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Highly Proficient
November 2021
Responding to customer situations in a retail setting Full results: Highly Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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