Social Services/Admissions Director

CHRISTINA HAYES

*** ********** ***** · 229-***-**** *****************@*****.***·

Client-focused Social Services Director with background in managing social work programs and highly educated in federal and state laws relating to long-term care, welfare, and crisis intervention.

Determined and passionate employee with 13 years of experience leading highly effective and talented teams. Maintains composure, diplomacy, and efficiency in all situations. Adept at managing admissions process and providing customers with information via conversations, written materials, follow-ups, personal facility tours, and addressing concerns. Sound knowledge of medical terminology and insurance procedures with excellent organizational and leadership skills. Astute educator with proven background of meeting and exceeding operational objectives across extensive career.

EXPERIENCE

05/2007 - CURRENT

SOCIAL SERVICES/ADMISSIONS DIRECTOR, SWHR

*Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.

*Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.

*Increased customer satisfaction through prompt issue resolution and dynamic attention to detail.

*Managed delivery of social services for 95 long and short-term clients in need of psychosocial and financial assistance.

*Achieved “0 deficiency” state surveys by holding by maintaining records and training new and existing employees on federal regulations related to resident rights and abuse/neglect.

06/1999– 05/2007

ADMISSIONS COORDINATOR, GREENLEAF CENTER

*Assisted in patient admission process based on federal and state laws.

*Collected, sorted, and reviewed insurance information and verified that each met standards of admission.

*Collaborated with medical and program directors to establish and execute policies and procedures for 40-bed psychiatric facility.

EDUCATION

JUNE 2019

MHA/GER, UNIVERSITY OF PHOENIX

3.98 GPA, Master of Health Administration with a concentration in Gerontology

MAY 199

BS, PSYCHOLOGY

SKILLS

•First Aid/CPR/BLS certified • Geriatric treatment knowledge

•Client needs/psychosocial assessments • Federal and state regulations proficiency

•Medical terminology proficiency • Verbal and written communication

•Team development • Conflict resolution

•Cultural awareness • Customer service

ACTIVITIES

Lean Six Sigma Yellow Belt Certification

Georgia Health Care Association (GHCA)

GHCA Southwest Council Secretary

2

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