Customer Service Sales Manager

HAJAR TICHOUT

France (CET / GMT+*) +** * ** ** ** 80 *****.*******@*******.*** linkedin

EDUCATION

BURGUNDY SCHOOL OF BUSINESS DIJON / FRANCE

Master in Business Management October 2019

•Subjects: finance, accountability, marketing, communication, negotiation, strategy analyze PROFESSIONAL EXPERIENCE

Solo Traveler ASIA / CENTRAL AMERICA

•Planned strategy, budgeted and organized a 2 years travel around the world NOV 2019/ OCT 2021

•Managed (Rentals, transport, borders crossing.) / learned new languages, cultures, traditions (19 countries) RELAIS D'OR MIKO SARTROUVILLE / FRANCE

Sales manager of Paris north west zone (apprenticeship - partly remote) Jan 2018 - Sept 2019 Business sales development

•Managed 437 clients (Bakeries, attraction parks, stores) 48,63% new clients (from january-july 2019), Turnover (+39%)

•Negotiated products (Good Humor, Ben&Jerry's, Hellman's, Mc Cain) prices, promotions, merchandising, marketing

•Created and developed business strategies: identifying new opportunities (phone, social media, door to door), developed customers accounts, customer service

•Collaborated with all departments: Accounting, Logistic, Sales Administration, Telesales, Logistic, & Unilever Sales Manager

•Order intake CRM: Proginov, delivery follow-up, solving customers' problems, ensured visibility of products at the point of sale

•Managed a team: 1 trainee & 1 intern: training, setting clear goals with metrics, held weekly, monthly meetings (motivation, guidance)

Digital project

•Co-headed the implementation and launch of the company web store

• Introduced, supported change of customers & sales managers' behaviours for ordering (100% autonomy for clients)

•Created and implemented digital strategy for some clients (Instagram, Snap Chat, Facebook (META)) UNILEVER RUEIL-MALMAISON / FRANCE

sales representative for Supermarkets and convenience stores Intern Aug 2017 - Dec 2017

•Managed 97 stores (Paris north west zone)

•Ensured terms and sales agreements negotiations are respected in stores. (reached 96% of adherence on TOR's CRM)

•Referenced "Food" & "Home Personal Care" products, maximised innovations' visibility, built partnership with stores' directors RELAIS D'OR MIKO SARTROUVILLE / FRANCE

Sales assistant (Out of Home) Ice Cream category Intern Feb 2017 - Aug 2017

•Created and developed a client portfolio by selling Unilever brands (Magnum, Ben&Jerry's): YOY +101,72% new clients and turnover +42,66% (top sales intern among 14 interns)

•Negotiated and referenced new products, ensured installation & visibility of products on POS (marketing, and merchandising) LEADERSHIP EXPERIENCE

ASSOCIATION RAPHAELLE MARIE SAINT OUEN L'AUMONE / FRANCE Volunteer work SEP 2008 – AUG 2015

•Supported children from underprivileged neighbourhoods: homework help, provided cultural activities during the school holidays: training for B.A.F.A (child worker diploma) ADDITIONAL

SKILLS: problem solving, cross-cultural communications, negotiation, leadership, organization, verbal communication (verbal, written), independent, management, self-discipline, teamwork, adaptability LANGUAGES: French (native speaker), English (fluent), Arabic (upper intermediate), Spanish (intermediate beginner), German

(basic), Farsi (beginner)

TECHNICAL SKILLS: CRM TOR, Proginov/ Microsoft office / hangouts, trello, teams, zoom, slack INTERESTS: painting, solo travel, running, Ayurveda's science

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