Project Manager Coordinator
Resume:
Billee S. Miller
*********@*****.***
Omaha, NE *8124
SUMMARY
Exceptional organizational skills with proven ability to prioritize daily tasks to meet deadlines, ensure efficient workflow, and handle multiple tasks simultaneously. Professional demeanor along with strong verbal and written communication skills
SKILLS
Microsoft Office/Outlook
Project Management
Bluebeam Revue 2018
Creative Problem Solving
Client-focused
SmartSheet
Autodesk BIM 360 Field Management
Operations Management
OSHA 10 & 30 Certification
Bid Manager
Work Experience
Project Manager: 9/1/2021 – 3/1/2022
AVI-SPL, LaVista, NE
Essential Duties and Responsibilities
Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account
Direct liaison with the customer as the primary owner of all communications related to project
Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction
Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy
Develop and maintain account specific playbook consisting of standard operating procedures to
Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained
Lead team meetings with individual project managers to provide guidance and assemble project updates
Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation
Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable
Provide direct interaction with service management to ensure smooth transition from project completion to service ownership
Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns
Support deployment of regional project needs across multiple offices and engage with multiple resources
Drive project results to satisfy customer requirements and obtain AVI-SPL Net Promoter Score goals
Strong communication skills, both written and oral - along with professional, interpersonal and relationship building skills
Strong ability to multitask, prioritize, manage time and work in a self-directed manner
Demonstrate leadership and management skills in a team-oriented, collaborative environment
Exceptional strategic thinking, structured problem-solving skills, technical aptitude, and self-driven learner
Assistant Project Manager: (Contract position) 01/2021 – 06/2021
Hunt Electric Corporation, Papillion, NE
Responsible for assisting the Project Manager in overall administration, planning, installation and reporting for a large, complex electrical data center construction project in Springfield, NE.
Assist Project Manager in supervising the project through purchasing, engineering, subletting and installation.
Maintain and develop good customer and vendor relations.
Prepare CMOP’s and following process to end result
Assist in preparing, processing, maintaining Commissioning QA/QC reports and troubleshoot issues with the installation before and after client turnover.
Create and manage Hunts’ equipment list, log RFI’s, and document red line drawings.
Responsible for tracking rented and or leased equipment.
Assist the Senior Purchasing Manager in tracking of Purchase Orders and comparing invoices with the location of the equipment and supplies.
SACHS ELECTRIC COMPANY, Council Bluffs, Iowa 02/2019 - 10/2019
Commissioning Project Specialist
Assist the Commissioning Project Manager and job site management on a new data center construction site with all phases and levels of commissioning
Daily updates and review of Commissioning issues with reported updates to Field Operations Set up and complete BIM Checklists for all equipment provided by Sachs.
Create, document, track, and close out commissioning action items in Autodesk BIM 360 Management
Escalate any issue that could delay the installation process or impact project deliverables and budget
Track prefabricated Bus Duct through client's eMOP system and create BIM item for pieces that fail inspection
Review electrical distribution drawings and specifications to add as references for items created from the General QA/QC Field Reports daily.
Participate in Team coordination meetings
Track progress of project schedule daily
Communicate directly with the General Contractor and Client daily
EATON CORPORATION (PSS) - Council Bluffs, Iowa
Site Logistic Information Coordinator 02/2018 - 12/31/2018
Contract position with Eaton Corporation to work at a data center new construction site with project manager(s), superintendents, and vendor partners.
Chosen as the main on-site contact, answering questions and resolving project related issues.
Recognize site needs and requirements regarding revision management, close out documents, change order process and progress reporting.
Participate in multiple daily and weekly site meetings and relay information to off-site project manager.
Provide tracking, receiving, inspection, and coordination for electrical equipment for the build out of the new data center.
Coordinate installation with Eaton site service technicians and to verify correct placement per drawing specifications.
Create new warranty issues in Eaton’s Customer Quality Management (CQM) for the specific type of equipment or parts needed and track issues.
Track, comment, and coordinate Eaton EESS to evaluate and repair all Exitus items created.
Participate in warranty (CQM) calls, prepare or requests for information (RFI), track Change Orders, and RMA's.
Ensure the immediate resolution of issues so that all project deliverables meet key milestones as defined by client.
Utilize WebEx for weekly updates with project manager on issues at the site and collaboration and troubleshoot critical items. Prepare all inspection documentation for all equipment to load in client Commissioning Matrix to meet projected timeline.
CREW2, Carter Lake, IA
Production Manager 03/2017 - 01/2018
Service provider for all Home Depot stores in Nebraska and Iowa. Focus on scheduling and installation of all hard surfaces purchased from Home Depot.
Point of contact between customer and installation team.
Set schedules and assign installation team for all hard floors and tile work.
Completed projects on time, on budget and with a high level of accuracy. Established and adjusted work procedures to meet production schedules.
Planned and delegated work efficiently to meet daily, weekly, project goals.
Worked closely with the COS of each store on availability and lead times of the material to be installed.
Reviewed customers Home Depot orders to verify that each order match the types, quantities, variations, specifications and proposed material to complete the install in the time allotted.
Developed and maintained strong and clear communication and rapport with customer and install personnel.
Resolved customer and install team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities.
Handled incoming calls from customers and work escalations to full resolution
NOTE: All Production Manager Positions at the Carter Lake office were eliminated and consolidated to the Kansas City office.
HELD TEMPORARY WORK UNTIL NEXT ROLE
CUPERTINO ELECTRIC INC, (YAHOO DATA CENTER) - La Vista, NE
Field Administrative Project Coordinator (Contract position) 6/2015 - 3/2016
Report directly to the Project Manager and Superintendent.
Provide office support; implement administrative systems, procedures, and policies.
Maintain Project Management database with project information; submittals, change orders, and Request for Information (RFI)Engage all construction files, submittal review and tracking, RFI’s and meeting minutes.
Maintain all hourly employees time for weekly payroll.
Prepare weekly and daily progress reports for distribution to the project team. Track and log all material received for the project for monthly client billing.
AUDIO VISUAL TECHNOLOGIES GROUP, Stafford, Texas
Project Manager 2/2013 - 2/2015
Provide direct support to the sales, engineering, and install technicians for the installation and integration of high-end Audio/Visual equipment from large corporate video walls to small conference rooms and new construction.
Directly involved with the President of AVTG in the day-to-day operations of the company.
Work directly with sales and engineering in all phases of a project – from preparing the initial quote to final documentation and invoicing of the completed project.
Prepare, monitor, and modify daily scheduling for all projects through Outlook and Share calendar.
Liaison for communication between AVTG and all clients and contractors for all phases of a project.
Maintain document control, database management, prepare and coordinate project schedules track project activities, and team communication.
Prepare and present the weekly progress reports for current projects under way for the operations team meeting and the sales team staff meeting.
Created programs for all employees’ safety training, NASAP, certification classes, update certification from manufacturers, and continuing education.
Retrieve special pricing from vendors, prepare purchase orders, track shipment delivery, and allocate equipment for the warehouse to set up for each project.
Manage all shipping and receiving of equipment purchased for each project in coordination with the warehouse manager.
Developed and implemented a monthly Profit and Loss statement for each project by sales person that is submitted to the company president to track and analyze any profit/loss issues.
Responsible for schedule of values, certified payroll and lien releases when working on general contractor projects.
Prepare Preventative Maintenance contracts, schedule inventory surveys, and schedule the service team for preventative maintenance visits.
Prepare, check for discrepancies and verify charges for all client and vendor invoices in order for the bookkeeper to process A/R and A/P. Prepare AIA contract documents, agreement, SOV, and requests for payments, and to make sure all aspects of each project is compliant with the scope of work and contract provisions.
NOSLAR, Houston, TX
Office Manager /Project Coordinator 9/2010 - 2/2013
Provide direct support to the sales, engineering, and install technicians for the installation and integration of high-end Audio/Visual equipment.
Manage daily office operations and project coordination.
Prepared quotes, gathered pricing information, delivered finished quotes to the customer. Performed all accounting duties –A/R, A/P, and General Ledger – QuickBooks.
Prepare AIA contract documents, agreement, SOV, and requests for payments, and to make sure all aspects of each project is compliant with the scope of work and contract provisions for new construction projects.
Responsible for schedule of values, certified payroll and lien releases when working on general contractor projects. Schedule install technicians and service requests.
Research products and pricing for projects.
Perform all purchasing duties for all projects and office supplies - Retrieve special pricing from vendors, prepare purchase orders, track shipment delivery, allocate equipment for the warehouse to set up for each project.
EDUCATION
Bachelor of Science 2008
University of Nebraska
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