Director of Operations & Project Manangement
Resume:
Brian W. McDonough
*********.***@*****.***
Comprehensive and extensive experience in, operations management, P&L management, project management, customer service operations, custom product manufacturing and ERP systems implementation.
TECHNICAL SKILLS
• MicroSoft XP (Word, Excel and Power Point)
• Intuit - QuickBase
• Intuit - QuickBooks
• ACD Systems and Reporter
• APICS Standards
• ECM - Engineering Change Management
• PCM - Product Configuration Management
• ERP – Freidman/Frontier, Infor/Syteline, Crow’s Nest, Solatech systems
• Kan Ban – Work Flow Ticketing and Tracking System
• EFS – Work Flow Tracking
• CRM – MicroSoft Dynamics
PROFESSIONAL
EXPERIENCE
October 2021 – present
Specialized Shading Systems, Inc., Ardsley, NY.
Director of Operations & Manufacturing
• Operations Management - Daily management of Estimating, Customer Service, Project Management, Procurement, Manufacturing, Scheduling, Accounting and HR Depts.
• P & L Management & Responsibility
• HR Management – Implemented online Time and PTO management system. Established formal hire process, onboarding and employee training program. Editing and updated of Employee handbook and Company Policies.
• KPI Reporting – created and implemented departmental management and workflow reporting.
• Executive Dashboad - created and implemented Executive – Ownership Operations Management reporting.
• ERP Systems – Executive team member of Solatech system implementation project.
• Process Improvements and Work Flow Analysis – review of existing practices. Established new workflows and implemented best practices, increased throughput on average 14%
Brian W. McDonough
*********.***@*****.***
October 2018 – September 2021
International Blind Contractor, LTD. NY, NY.
COO – Corporate Operations Officer
• Operations Management - Daily management of Estimating, Customer Service, Project Management, Procurement, Scheduling, Accounting and HR Depts.
• P & L Management & Responsibility
• Project Executive – Manager of special projects
• Account Executive – Lead contact for Top Ten Customer Accounts
• HR Management – Implemented online Time and PTO management system. Established new hire process, onboarding and employee training program. Editing and updated of Employee handbook and Company Policies.
• KPI Reporting – created and implemented departmental management and workflow reporting.
• Executive Dashboad - created and implemented Executive – Ownership Operations Management reporting.
• ERP Systems – Executive team member of ERP – Crow’s Nest system implementation.
• Process Improvements and Work Flow Analysis – review of existing practices. Established new workflows and implemented best practices, increased throughput on average 18%.
March 2018 – September 2018
Independent Consultant – Consultant to Window Treatment Manufacturers and Dealers. Focus On –
• Executive Planning Initiatives – Budgets, Forecasting, KPI’s, CRM and Executive Dashboard reporting.
• Process Improvements and Work Flow Analysis – review of existing practices. Established new workflows and implemented best practices, increased throughput on average 15%-20%.
• Business systems – review of current systems, reduced paper based and proposed ERP.
• Change Management – reviewed, established and documented processes.
• Revenue Channels – explored and establish new market revenue channels. Brian W. McDonough
*********.***@*****.***
January 1999 – February 2018
MechoSystems, Inc. LIC, NY
Director of Customer Operations – (2011 – 2018)
• Managed the Order Entry, Customer Service Call Center, Claims and Account Management teams totaling (45) associates.
• Executive Committee member on Strategic Planning, Forecasting and Budget Planning initiatives.
• Steering Committee member and Functional Department Project Team lead for an Infor – Syteline ERP System discovery and deployment.
• Project Team member in the planning and set up of a new, third manufacturing facility in Reynosa, Mexico.
• Worked in conjunction with the IT Dept. and the project team to build operational system bridges to allow for new order distribution and support this new location’s production capacity.
• Steering Committee member and Functional Department Project team lead for an SWF Frontier FRN ERP System discovery and deployment.
• Debugged this new system and set up of other functional operational and customer facing systems, i.e. order status reports, RA’s and CMR’s.
• Began Re-Organizational planning to consolidate Customer Service and Project Management into 5 Regional based support teams with a projected go live of March 2018. Director of Operations (2007 – 2011)
• Restructured the overall Customer Service support network into work center-based units. Set up work centers for Estimating, Order Entry, Customer Service, Claims, CAD and Project Management Groups using multiple workflow analysis studies.
• Developed a Project Management, project tracking system using Intuit’s Quickbase system.This allowed for Project Management Dept. dashboard and scorecard reporting.
• Expanded our Technical Support Group into two teams, physically located in our East and West facilities. This to support an over revenue growth of over 30% West of the Mississippi. Manager of Customer Service Operation (2004 – 2007)
• Re-organized the Customer Service Dept. into Regional based support teams which provided a one stop service shop for both dealers’ product orders and technical support requirements.
• Installed and setup a new phone system. Organized Regional Team based phone queues and hunts groups and with the use of the ACD monitoring and reporting tool, drastically reduced waiting times and dropped calls and improved the overall SLA’s.
• Assisted in the development and launching of a Web based dealer self-service portal that allowed for order status reporting, serialized packaging/carton information and shipment/pro # tracking.
Brian W. McDonough
*********.***@*****.***
• Steering Committee member and Functional Department. Project Team Lead for a Frontier – FRN ERP System discovery and deployment.
• Project Team Member on the development team working on creating a customized Web based electronic dealer Price Book pricing and ordering system. Production Manager (1999– 2004)
• Instituted “Just in Time” Lean Manufacturing methodologies through multiple levels of workflow analysis that reduced the non-value add steps and lead to a 30% increase in production output and overall improved quality. Assisted in the development and installation of a custom written Web based, serialized barcode order scanning tracking system. This allowed for Just in Time one-piece workflow manufacturing and can-ban resource fulfillment which led to 85% reduction in WIP.
• Assisted in the development and installation of a custom written Web based, serialized barcode order scanning tracking system. This allowed for Just in Time one-piece workflow manufacturing and can-ban resource fulfillment which led to 85% reduction in WIP.
• Developed a (QMS) Quality Management System, that allowed for QC metrics tracking and CAR – corrective action trend reporting. This system also allowed for the issuance, tracking and reporting of RMA’s – Return Materials Authorization.
• Led a team in the planning and setting up of a new, second manufacturing facility in Phoenix, Az. In the first year of operation, this facility production output allowed for a 40% increase sale over previous year.
• Worked in conjunction with the IT Department on the expansion of this serialized barcode system which allowed for new order distribution, to support the new location production capacity.
EDUCATION
• Pace University Bachelor Program in Accounting and Business Management
• Associate Degree in Business Administration and Management, St. John’s University
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