Customer Service Forklift Operator

Jamison O. Gray

**** ******** **** * Memphis, TN 38125

901-***-**** * ************@*****.***

EDUCATION

Westside High School Graduated May 1989 & Memphis Urban League Graduated September 1999 Computer Operations & Business Communications

Skills

Management, Telecommunication, Communication Skills, Computer MSW, 35 WPM, Data Entry, Microsoft Work, Microsoft Excel, Spreadsheets, Inventory Control, Problem Solving, Certified Forklift Operator, Time Management, Interpersonal Skills, Team Player, Self-motivated, Social Network, Proof Reading, Customer Service, Answering Multiple Phones,

High Attention to Details, Scanning, Faxing, Filing, Organizational Skills & Safety Team Staff.

Professional Experience

Great Dane Trailers, Memphis, TN May 2003 - October 2017 Parts Clerk A

Provided quotes upon request for estimates and parts for shop foremen for trailer repair.

Provided information and follow up to vendors, customers, contractors and employees using verbal and written correspondence via electronics and communication skills.

Provided invoices, spreadsheets and billing information to cooperate office and to customers’ by email, mail or fax.

Provided customer service on knowledge about products and assistance upon purchases.

Provided accurate service with incoming/outgoing shipping activities to ensure inventory, productivity and efficiency.

Provided assist with implementation of plans to ensure accuracy, completeness, compliance and achieve goals.

Provided follow-up reports with customers and employees to ensure customer freight was pulled, delivered and received properly.

Provided accurate invoices, shipping notices, bills of lading, upon orders to be shipped out on a daily bases to other branches or customer through the world.

Participated on the Safety Board as Co-chairman to insure safety guidelines and standards was followed by over 15 employees.

Jamison O. Gray (2)

7543 Easterly Lane * Memphis, TN 38125

901-***-**** * ************@*****.***

R.E.I.L. MINISTRY PRINTING, Memphis, TN January 2003 - Present Owner

Provide screen print and heat press for large and small groups

Process, package, ship and deliver

Graphic arts and designs for business card and more

Maintain a good quality product

Process bills, phone call and taxes

Organize warehouse and office

Provide Embroidery and direct to garment process

Resolve and assist with customer purchases

Lufkin Trailers, Memphis, TN March 2000 – April 2003 Service Clerk

Served as a liaison up to 15 companies, branches, technicians and customers to achieve customer satisfaction.

Maintained customer records by updating account information by using Microsoft Excel Spreadsheets.

Received, reviewed and process inbound documentation for accounts for inventory control for daily stocking.

Maintained a high volume of inbound customer calls with courteous and professional greetings and delivered various products. MCI- World Communication February 1999 - March 2000 Sales Representative

Answered inbound calls addressing customer inquiries, solving problems, provide new product information in a professional call center.

Resolved customer concerns through use of listening, asking probing questions to determine needs of service.

Resolves product or service problems by clarifying the customer’s complaint.

Prepared product of service reports by collecting and analyzing customer information.

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