Administrative Assistant Front Desk
Resume:
Aouda C. Gamez
Greenwood, SC 29649
****.*****@*****.***
Summary of Qualifications:
● Skilled professional with over 20 years of progressive experience in administration, human resources management, customer service, auditing, training, payroll, sales, contracting, dispatching, read & understand maps/drawings/diagrams for project build process, and a licensed medical assistant.
● Effective team leader, conscientious, reliable and hardworking capable to grasp new information quickly and work under pressure for deadline-oriented environments.
● Thrives at conflict resolution and team building.
● Excellent planning and organizational skills.
● Personable, detail and goal oriented, multi-tasker.
● Proficient in the use of Word, Excel, PowerPoint, Vista, Oracle, and possess’ the aptitude to adapt to any computer systems and software.
● AS, Medical Assistant and Cosmetology Certificate.
● Bilingual (Spanish).
Employment History:
Administrative Assistant (09/2021 - Present), MasTec, Winter Garden, FL
● Worked directly for the office manager and staff (Regional Management, project managers, accounting) and assisted with multiple and varied tasks.
● File system management.
● Maintained documentation for existing field conditions of all types, to include: as-builts, drawings and red lined prints.
● Provided real-time support for field operations crews and management.
● Provided accurate and effective document preparation and records management.
● Performed all billing and financial statements for employees and organization.
● Assisted the Construction Department in the day to day administrative and clerical support for the area.
● Worked closely with and backed up the Construction Scheduler with all scheduling activities.
● Prepared, maintained and created reports as needed.
● Processed overflow purchase orders for the construction department. Administrative Assistant (08/2020 - 09/2021), Team Fishel, Groveland FL
● Assisted the Construction Department in the day to day administrative and clerical support for the area.
● Worked closely with and backed up the Construction Scheduler with all scheduling activities.
● Prepared, maintained and created reports as needed.
● Processed overflow purchase orders for the construction department.
● Assisted with map mark-ups and as-built drawings.
● Participated in a wide variety of special projects and compiled a variety of special reports.
Surgery/Medical Biller (10/2019 - 08/2020), Advance OB/GYN of Lake County, Leesburg, FL
● Maintained surgery schedule for all surgeons.
● Acted as receptionist/scheduled regular visits/appointments.
● Maintained filing system.
● Documented and controlled billing of patient services. Administrative Assistant (09/2016 - 08/2019), MasTec, Winter Garden, FL
● Worked directly for the office manager and staff (Regional Management, project managers, accounting) and assisted with multiple and varied tasks.
● File system management.
● Maintained documentation for existing field conditions of all types, to include: as-builts, drawings and red lined prints.
● Provided real-time support for field operations crews and management.
● Provided accurate and effective document preparation and records management.
● Performed all billing and financial statements for employees and organization.
● Assisted the Construction Department in the day to day administrative and clerical support for the area.
● Worked closely with and backed up the Construction Scheduler with all scheduling activities.
● Prepared, maintained and created reports as needed.
● Processed overflow purchase orders for the construction department. Guest Services Representative/Team Leader (05/2009 - 09/2016), Universal Studios Orlando, Orlando, FL
● Supervised team members.
● Sold-upgraded park admissions and provided customer service.
● Assisted guests with elevated issues/concerns for park entry.
● Provided counseling, mentoring, training, and direction to team members.
● Supervised subordinates proper ID handling, cash transactions through a ticket window and reviewing/reporting/resolving guest comments.
● Maintained schedules, inventory of marketing, office materials/tickets/passes/and reports.
Medical Assistant Externship (02/2011 - 09/2011), Dr. Maria Lourdes P. Burgos, MD Pediatric
& Adolescent Medicine, Eustis, FL
● Captured and recorded vital signs.
● Screened/interviewed patients.
● Assisted with computer processing, filing, and maintenance of all clinical documentation and records of patients medical history/information.
● Maintained appointment schedule.
● Managed billing.
● Sterilized and cleaned medical instruments daily; prepared treatment rooms. Front Desk Hostess (07/2007 - 10/2007), Wyndham’s Governors’ Green, Williamsburg, VA
● Vacation Planner.
● Sold and suggested upgraded admissions to parks.
● Provided appropriate level of guest recovery.
● Checked guest ID’s, handled cash transactions through ticket windows and processed guest comments.
Bank Teller (10/2007 - 01/2009), Langley Federal Credit Union, Hayes, VA
● Attended customers at the counter and drive-thru.
● Gave courteous, prompt, and friendly attention.
● Managed personal cash drawer daily.
● Verified cash transactions with customers to include the type of transaction completed.
● Received deposits and payments on loans.
● Processed night and express deposits daily.
● Cashed checks, issued Traveler’s checks, and money orders for purchases.
● Assisted with cash advances and changes to personal information on bank accounts. Group Reservations (12/2006 - 05/2007), Walt Disney World, Orlando, FL
● Booked reservations for multiple corporate conferences at Walt Disney World Resort locations.
● Assisted with heavy volume of guests, cast member calls, and customer services.
● Assisted with daily check-in and check-out of guests.
● Performed audits, operational support, room assignments, and phone room dispatches.
● Provided front desk resolution to guest situations and assisted with guest services.
● Lead cashier responsible for breaks, change, supplies and flow of lobby check-in. Hospitality Hostess/Food & Beverage (06/1995 - 12/2006), Walt Disney World, Orlando, FL
● Customer Service.
● Assisted with cash disbursements at registers.
● Assisted with all food handling.
● Cast member trainer for new cast members.
Education and Training
AS, Medical Assistant, Kaplan University, 2011
Miscellaneous
MS Office, Windows Vista, Oracle
Fluent in Spanish and English
Honors and Rewards
Confirmation of Excellence Recipient
Nominated for Partners in Excellence
Cast Member of the Month (Multiple)
Bankers Club Member
Licenses/Certificates:
Cosmetology License, Lake County Vo-Tech, 1993
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