Youth Coordinator Customer Service

Contact

*** *, ******** ******

Rehoboth

+264********* (Mobile)

************@*****.***

www.linkedin.com/in/jayson-van-

wyk-a33332115 (LinkedIn)

Top Skills

Travel & Tourism

Advertising

YouTube

Languages

Afrikaans (Native or Bilingual)

English (Full Professional)

German (Elementary)

Certifications

Driver's License Code B

Jayson Van Wyk

Night Porter at Plaza Hotel Swakopmund

Windhoek

Summary

Highly-trained and motivated administrative assistant with over 3 years of experience providing clerical support to three executive professionals. I provide executives with a consistently updated calendar of events, schedule all meetings and apply time- management skills to complete executive reports and other clerical tasks. Searching for a company with executives driven to help their employees succeed and improve.

Seeks to join hospitality company to provide a memorable experience for guests, as well as to build customer loyalty by leveraging interpersonal skills and offering top customer service. Friendly and efficient office receptionist with of experience organising and assisting employees at the front office of hotels and resorts. Skills lie in customer service, time management abilities and strong knowledge of office safety procedures. Searching for a company in the hospitality and tourism industry to apply knowledge gained from experience in the administration field to operate a well-run office Experience

Plaza Hotel Swakopmund

Night Porter

April 2021 - Present (8 months)

Swakopmund, Erongo, Namibia

Demonstrated dedication and work ethic through consistent attendance and top-level performance. Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways. Communicated with housekeeping and maintenance staff to address guest issues. Managed end-to-end guest experiences, including resolving complaints and coordinating responses to individual needs. Issued room keys and provided guests with maps or directions to accommodations. Computed total bills, collected payments and issued final paperwork and Page 1 of 5

instructions. Arrange tours, taxis and restaurant reservations for guests. Greeted guests and assigned rooms according to confirmed reservations.

Lake Oanob Resort

Receptionist

November 2020 - February 2021 (4 months)

Rehoboth, Hardap, Namibia

Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct accommodation. Communicated with personnel to route messages, coordinate internal bookings, or direct personnel to various departments. Sorted and distributed incoming walk-in guests for bookings. Developed and maintained hard copy and digital filing systems. Completed key-bags and written reports using advanced Microsoft Office proficiency. Conveyed information to internal and external parties by updating messages on client bookings. Communicated with personnel to route messages, coordinate internal bookings, or direct personnel to various departments. Sorted and distributed incoming walk-in guests for bookings. Conveyed information to internal and external parties by updating messages on client bookings.

Gospel Mission Ministries

Youth Coordinator

January 2012 - December 2020 (9 years)

Rehoboth, Hardap, Namibia

Helped children to develop positive self-esteem and sense of self-worth. Planned and implemented program activities, accounting for cultural relevance, developmental-appropriateness, and consistency with core values. Adhered to program guidelines, including safety and cleanliness standards. Provided quality youth development services at all levels. Worked with school- age children in childcare program. Visited individuals in homes and attended group meetings to provide information on agency services, requirements, and procedures. Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members. Provided one-on-one guidance counseling on broad range of behavioural, emotional and psychological issues, including self-harm, eating disorders, parent-child relationships, identity issues, anxiety and mental health topics. Worked with youth pastors to establish program objectives and devise strategies to achieve outcome goals. Planned and led weekly Bible Page 2 of 5

study meetings and facilitated group activities for teenagers. Recommended improved life choices to enhance client outcomes.

Camp America

Camp Counselor

May 2018 - September 2018 (5 months)

United States

Fostered environment focused on learning and teamwork, demonstrating positive behaviours and ways to accomplish shared goals. Responded swiftly to emergency situations, assessing injuries and administering first aid. Protected campers during water activities such as swimming and kayaking. Helped campers explore new activities and sports at age-appropriate pace. Kept all campers safe and happy by enforcing consistent camp policies. Provided guidance and support for campers with mental and physical limitations. Offered caring emotional and social support to children experiencing difficult events. Promoted sustainability and conservation to illustrate responsible use of outdoor spaces. Managed safety by enforcing rules and regulations of recreational facilities. Enhanced participation and satisfaction with improved outreach and user engagement. Organised, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies. Demonstrated proper use of materials and equipment to recreational users. Protected campers during water activities such as swimming and kayaking. Responded swiftly to emergency situations, assessing injuries and administering first aid. Fostered environment focused on learning and teamwork, demonstrating positive behaviours and ways to accomplish shared goals. Kept all campers safe and happy by enforcing consistent camp policies. Offered caring emotional and social support to children experiencing difficult events. Helped campers explore new activities and sports at age-appropriate pace.

The Rock Lodge

1 year 2 months

Camp Facilitator

February 2017 - March 2018 (1 year 2 months)

Okahanja, Otjozondjupa, Namibia

Managed safety by enforcing rules and regulations of recreational facilities. Assessed needs and interests of individuals and groups and planned activities accordingly. Maintained facilities and recreational areas, overseeing repair work and upgrades. Enhanced participation and satisfaction with improved outreach and user engagement. Enforced rules and regulations of recreational Page 3 of 5

facilities to maintain discipline and ensure safety. Demonstrated proper use of materials and equipment to recreational users. Organised, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies. Kept participants safe with thorough instruction and ongoing monitoring of activities. Managed daily operations of recreational facilities. Took ownership of technical solutions from end to end, including architecting, building, testing, documenting, packaging, and publishing. Established and implemented metrics to optimise team delivery and measure business agility in terms of predictability, reliability, and adaptability. Proposed conceptual technical solutions within agile environment and made changes based on client feedback.

Technical Assistant

February 2017 - March 2018 (1 year 2 months)

Okahanja, Otjozondjupa, Namibia

Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees. Oversaw daily performance of computer systems. Managed system performance by monitoring operations and correcting routine issues. Memorised all menu offerings and ingredients, including seasonal items and daily specials. Recorded guest orders and entered into computer system for timely fulfilment. Engaged with customers to arrange seating, provide menus, and take orders, with focus on creating positive dining experiences. Answered questions about menu selections and ingredients, and provided food recommendations. Completed assigned side tasks such as cleaning and organisation, while maintaining superior service quality. Maintained team productivity with effective training and continuous monitoring. Kairos Radio 97.1 FM

Radio Host

January 2012 - December 2016 (5 years)

Rehoboth, Hardap, Namibia

Offered reliable information by using variety of dependable sources such as Associated Press and local news. Maintained optimal on-air sound with effective use of master control room equipment. Delivered engaging content by writing copy, preparing segments, and interacting with callers and guests. Coordinated smooth program operations by expertly preparing and reviewing materials prior to broadcast. Informed audiences about important events and breaking new stories with polished and professional segments. Managed interesting and engaging interviews by locating top-notch guests and fully preparing for each appearance. Delivered flawless broadcasts with effective operation of control consoles and smooth transitions. Promoted charitable Page 4 of 5

causes as host of special Rehoboth-area events. Connected with audience members via official channels and social media platforms to explore topics and broaden public persona. Created exceptional content, working closely with production staff to align with audience tastes.

Kept programming on track with regular station identifications, routine show closings and introductions, and frequent ad-libbing. Education

Dr. Lemmer High School

National Secondary Senior Certificate, Science · (2012 - 2016) International Training College Lingua

Bachelor of Travel and Tourism, Tourism and Travel Services Management · (February 2019 - June 2022)

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