Gosaitse Ntsima

Professional Summary

Innovative, forward-thinking executive offering over 3 years of success in various leadership roles in the areas of Information Technology consulting, customer support, pre-sales engineering, and global business development. Expert in strategic and tactical planning, client relationship management

(CRM), corporate governance, and change management. Employment history

Company Driver, Collection Africa. Gaborone, Botswana Feb. 2020 – Present

Drive the company car safely, obey the traffic laws, and respect the rights of other drivers.

Deliver and submit company confidential information to clients like banks, micro lenders and insurance companies.

Keep the company car clean at all the time.

Transporting officers on field make sure they arrive on time and safe. Run general errands, such as but not limited to, bills payment, bank transactions, pick up and/or deliver packages or documents. Perform collection activities in coordination with Finance. Network Administrator, Collection Africa/Credit Bureau Reference Africa. Gaborone, Botswana

Feb. 2020 – Present

Create, maintain, and enter information into databases MySQL. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Schedule and confirm appointments for clients, customers, or supervisors in a call center.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations like banks, micro lenders on debt collection.

Order and dispense supplies for the organization.

Compile, sort and verify the accuracy of data before it is entered or loaded in the Excalibur call center system.

Giving support to Sage Evolution and Pastel Payroll. Conduct searches to find needed information, tracing debtors using such sources as the Internet.

Develop or maintain internal or external company Web sites. Monitoring and administering a Microsoft server 2016 environment. Providing help desk support in a call center Collection Africa, a debt recovery agency monitoring Excalibur a call center system. Supporting Credit Master systems for Credit Bureau Reference on different banks like Absa, Stanbic, Bank of Baroda etc.

Personal info

Phone:

267********

Email:

adqmwc@r.postjobfree.com

Address:

Gaborone, Phase 4 P.O. Box

404946, Gaborone, Gaborone,

00267 (BW)

Skills

Technical Analysis

Effective Communication

Networking

Cabling

MS Office

Server Support

Database Managent

Cisco ACL

IT Intern, Botswana Tourism Organization. Gaborone, Botswana Oct. 2018 – Feb. 2020

Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Modify and customize commercial programs for internal needs. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

IT Intern, Ministry Of Health (Jwaneng DHMT ). Jwaneng, Botswana

Jul. 2016 – Dec. 2016

Ensuring availability of Patient Information Management System (PIMS) to users.

Training users on PIMS.

Installing and configuring computer hardware, operating systems and applications.

Monitoring and maintaining computer systems and networks. Setting up new user accounts and profiles dealing with passwords issues. Providing GOVERNMENT ACCOUNTING AND BUDGETING SYSTEM (GABS) Support.

Providing support for Integrated Procurement Management System

(IPMS) Lab module at Unit 7 Clinic.

Providing general IT Support.

Monitoring and making daily database backups using SQL Server Management Studio.

Education

Botho University, Gaborone, Botswana

Bachelor of Science, Fuculty of Computing, Specializing in Network Infrastructure Management, Nov. 2017

Goodhope Senior Secondary School, Goodhope, South East BOTSWANA GENERAL CERTIFICATE OF SECONDARY EDUCATION (BGCSE) 40 Points obtained, Tripple Science, Mathematics Paper 3, Maths and Science Fair, Jan. 2010

Awards

Dean's List July-December 2016.

Graduated with 3.29 GPA.

Awarded The Dean Award.

REFERENCES

Network Administrator, Mr. Kagiso Kagiso, Botswana Tourism Organization, Tel:3645034

Network Administrator, Mrs. Mpho Seabo, Collection Africa Limited, Tel: 267-***-****

Operation Manager, Mr Victor Nkane, Collection Africa Limited, Tel: 267-***-****

System Administrator, Mr. Poloko Koontse, Botswana Tourism Organization, Tel:3645034

Accountant Officer, Mrs. M. Moilwanyane, Jwaneng DHMT (Ministry of Health), Tel: 5880777, Jwaneng

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