Office Assistant Manager
Resume:
R
Charlene
Rowe
charlenerowe**@gmail.
com
Philadelphia, PA 19131
Notary Public
SUMMARY
Experienced Office Manager and administration professional with over 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. SKILLS
Office management software
Budgetary Planning
Training and coaching
Accounts payable and receivable
File and data retrieval systems
Scheduling and calendar management
Data entry
Billing
Invoicing and billing
Workforce Management
Microsoft Office
Medisoft
Navinet
EXPERIENCE
Office Manager
Philadelphia, PA
Top Of The Line Auto Service/ Oct 2012 to Current
Increasing office organization by developing filing system and customer database protocols.
Scheduling and manages timely and effective allocation of resources and calendars. Support office needs including taking messages, scanning documents and routing business correspondence.
Liaison between customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care. Automating of office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Oversee office inventory and timely reordering of supplies. Manages inventory and purchase of supplies for office operations and automobile maintenance.
Performs billing, collection and reporting functions for mechanic and autobody office. Tag and Title Clerk
Philadelphia, PA
New Wave Auto Tags/ May 2015 to Current
Investigate and solve accuracy issues on titles, odometer readings, and power of attorney. Maintain current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Process completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems. Assist with new vehicle owners to understand title transfer process and steps required of owners to finish process.
Post and track titling transactions and completed month-end accounting reports. Medical Office Assistant
Cherry Hill, NJ
Comprehensive Pain Management/ May 2009 to Sep 2012 Submitted diagnosis and procedure codes for insurance companies. Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials. Consistently informed patients of financial responsibilities prior to services being rendered. Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Scheduled appointments for patients via phone and in person. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
Registered patients and scheduled appointments.
Called in prescription refills for patients.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs. Supervised office staff of 4 and offered assistance in training externs to promote optimal productivity.
EDUCATION AND TRAINING
High School Diploma
Overbrook Senior High School Jun 1991
Pine Hill, NJ
Some College (No Degree)
Rutgers University
Camden, NJ
Medical Coding And Billing
Chubb Institute Mar 2008
Cherry Hill, NJ
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