Medical Billing Customer Service

Duane Thomas

Palatka, FL 904-***-**** ********@*****.***

Objective

Experience professional seeking to a fill a position that utilizes my diversified experience and knowledge in order management, transportation, customer service, digital record keeping and warehouse skills-stocking, inspecting shipments. Knowledgeable about OHSA requirements and general safety practices that will contribute towards the growth of the company. A dedicated person with the willingness to learn and adapt to ever changing needs of the organization.

Education

CERTIFIED NURSING ASSISTANT JUNE 2006 STS TRAINING SERVICES

ASSOCIATE OF APPLIED SCIENCE JUNE 2011 FORTIS ONLINE COLLEGE

·Major: Medical Billing and Coding

Key Qualifications

·Organized and efficient; attention to detail and accuracy

·Strong analytical skills; comprehensive problem-solving abilities

·Ability to work under own initiative or a team, with a commitment to succeed

·Goal Setting and Product Knowledge

·Strong communication skills and interpersonal skills

·Proficient using Microsoft Excel, Word and Outlook

·Dependable and reliable

·Extensive knowledge and skills in warehouse operations; material handling and transport, manual dock chain pulling, pallet jacks, forklifts, inventory replenishment, loading and unloading dock, and safety methods

·Ability to lift and carry 50 lbs. to 100 lbs.

Work Experience

Front Desk Receptionist Salvation Army Orlando ARC DECEMBER 2019 - JANUARY 2022

Answer phones take messages for staff

Make appointments for Staff

Use fax machine and copier

Make spreadsheet using Microsoft Word

SHIFT LEADER KFC DECEMBER 2018- DECEMBER 2019

·Delegated Tasks to employee and monitored activities and task completion

·Counted cash on hand at shift changing and closing to determine shortages/overages

·Prepare bank deposits

·Supervised, motivated and led employees to maintain productivity and enhance customer service skills

·Documented production levels, materials used and special incidents to keep management informed of daily activities

SHIFT SUPERVISOR TACO BELL JANUARY 2017-DECEMBER 2017

·Completed opening and closing duties

·Implemented training with team members to improve performance, coaching

·Inspected work areas/operations to identify concerns and/or corrective actions

·Upheld company standards and compliance requirements for operations and cleanliness

·Reviewed applications and resumes to recommend top candidates for interviews

·Complied with company safety procedures, policies and regulations to promote safe working environment

SHIFT MANAGER KRYSTALS JANUARY 2014 -DECEMBER 2016

·Recorded receipts, inventory movements, handled customer complaints, questions and inquires

·Managed Employee schedules; time off requests, work hours, and ensuring coverage for all shifts

·Optimized department productivity

HOME HEALTH AIDE CNA ABIDANCE HOME HEALTH CARE JANUARY 2006-FEB 2014

·Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate

·Documented information in patient charges and communicated status updates to interdisciplinary care team

·Monitored vitals and maximized patient comfort with compassionate care and communication regarding issues surrounding death

·Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients

FUNERAL ASSISTANT COLEMAN’S MORTUARY JANUARY 1999- JANUARY 2006

·Assisted funeral director in coordination of services

·Organized chapel for visitations and maintained calm and orderly atmosphere

·Communicated with funeral attendees to provide information and facilitate organized services

·Removed deceased from place of death and transported to funeral home

·Led and directed funeral and graveside services

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