Customer Service Care
Resume:
Shantell Forbes
Attention Hiring Managers
Carencro, LA 70520
**************@***********.***
I live in Louisiana as of now.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Packer
AmeriGlobe, LLC - Lafayette, LA
July 2021 to Present
Make sure to get production out on time with Folding and packing bulk bags, getting them ready to be shipped out.
Housekeeping
Pro Top Notch Cleaning Service - Lafayette, LA
June 2021 to June 2021
Cleaning dorms rooms for move-in
Crew Member
Jack In The Box - Houston, TX
June 2020 to October 2020
• Handled customer care
• Prepared food and drinks
• Kept stock of Condiments, napkins, the freezer
• Maintained a positive relationship with coworkers Warehouse Worker
Daikin/Goodman Manufactruing - Wharton, TX
March 2020 to April 2020
Assembly line
Education
High school diploma
Skills
• Food Preparation
• Food Service
• Cooking
• Food Production
• Food Safety
• Kitchen Experience
• Cleaning Experience
• Food Handling
• Busser
• Host/Hostess (6 years)
• Commercial Cleaning
• Home Care
• Guest Services
• Caregiving
• Laundry
• Time management
• English
• Cleaning
• Customer service
Languages
• English - Expert
Assessments
Food service: Customer situations — Completed
June 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Completed
Customer focus & orientation — Completed
June 2021
Responding to customer situations with sensitivity Full results: Completed
Following directions — Familiar
June 2021
Following multi-step instructions
Full results: Familiar
Basic attention to detail — Familiar
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Forklift safety — Completed
March 2022
Best practices and safety hazards in forklift operation Full results: Completed
Scheduling — Completed
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Warehouse shift leader — Familiar
March 2022
Supervising warehouse staff and maintaining safety and security standards Full results: Familiar
Analyzing data — Completed
March 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Bookkeeping — Completed
March 2022
Calculating and determining the accuracy of financial data Full results: Completed
Written communication — Completed
March 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Project timeline management — Completed
March 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Completed
Spreadsheets with Microsoft Excel — Completed
March 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Business math — Completed
March 2022
Using basic math to solve problems in a business context Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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