Food delivery Rider

MONIS ALI MUKARRAM AU

Location: India

Nationality: Indian

Email: **********@*****.***

Mobile Number: +91-992*******

Relocation Anywhere in world

Career Objective:

Dedicated food delivery driver with a strong customer focus and a safe driving record. Skilled at handling fast-paced customer service and delivery requests in a large neighbourhood with complex traffic and routing requirements. Committed to ensuring the highest standards in food safety and quality for a pleasant delivery and outstanding customer experience.

Professional EXPERIENCE:

Cab Driver, Freelance, India (July 2014 to Jan 2017)

Roles and Responsibilities:

Drive people from one place to another in a taxicab.

Figure out where passengers are going.

Ask for directions or determine directions on GPS.

Use knowledge of local streets and traffic patterns to avoid heavy traffic.

Pay tolls.

Vacuum and clean interior of cab.

Turn on and off meter.

Pick up and throw away debris from passengers.

Take payments.

Wax and wash exterior of car.

Service car and determine if repairs are needed.

Get oil changed and fluids checked regularly.

Pick up people at their request.

Operate wheelchair lifts.

Make change and issue receipts.

Determine fares based on distance, number of passengers, or times.

Answer requests to receive vehicle assignments.

Perform errands for customers.

Take passengers to airport or pick them up.

Carry packages and luggage.

Help passengers get in and out of car.

Make minor repairs and adjustments.

Clean walkways.

Wash and dry windows until they shine.

Put air in tires.

Delivery Boy (Food), Jaffar Bhai Delhi Darbar Restaurant, India (Feb 2017 to March 2019)

Roles and Responsibilities:

Provide excellent customer service and build customer loyalty by delivering food in a timely, cordial manner

Ensure orders are delivered accurately and in good condition

Communicate any issues or delays that arise and resolve problems efficiently

Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect

Manage multiple orders, delivery locations, and customers at the same time

Deliver orders within an optimal period, ensuring freshness of food and respecting customer preferences

Safely operate a vehicle in all types of weather conditions

Navigate local streets and highways with ease using a GPS

Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion

Verify orders before each delivery and maintain a detailed, comprehensive delivery log

Delivery Boy (Food), Fasoos Restaurant, India (April 2019 to Ongoing)

Roles and Responsibilities:

Delivering different types of packages like food items

Verifying recipient’s details before handing over the package

Updating delivery status upon completion

Accepting payments and maintaining transaction records

Ensuring proper handling of the company vehicle

Always Adhering to road safety guidelines and traffic rules

Checking for alternate and shorter routes to avoid heavy traffic

Executing all deliveries within the given time frame

Loading and unloading packages carefully

Addressing customer queries and complaints in a timely and professional manner

Checking for any discrepancies or irregularities in the packages

Obtaining the recipient’s signature upon delivery

Reporting to the supervisor in case of any road accidents or traffic violations

Seeking customer feedback on the service provided

Preparing and maintaining logs and reports

Ensuring the safety of products during the delivery process

Prioritizing deliveries as per locations and deliverable items

Reviewing and verifying invoices

Arranging for return shipments when needed

Coordinating with dispatchers and other team members

Keeping track of shipments and inventory stock

Reporting any suspicious or damaged packages to the supervisor Immediately

education qualification:

10th From St. Michael High School, India, in 2012

12th From R.C. Mahim High School & JR. College Commerce, India, in 2014

Skills:

Track record of working in adverse weather conditions

Carrying out vehicle maintenance checks.

Delivering packages to customers in a timely manner.

Picking up office purchases or other administrative needs.

Utilizing navigation apps to find the most optimal route.

Exceptional ability to lift and move heavy objects

Leadership

Effective Time Management

Customer Service

Ability to Work Under Pressure

Communication Skills

Languages:

English (Excellent)

IT SKILLS:

Microsoft Office / Microsoft Word / Microsoft PowerPoint / Microsoft Excel / Google Drive / Zoom /

Instagram / Skype / LinkedIn / social media / Twitter / Facebook / Internet user / Motivated / Good

listener and communicator / Team-work oriented / Creativity / Gmail / Google Docs / Decision-making

/WhatsApp / Responsibility / Written and Verbal skills / Strategic Planning / Presenting

Hobbies & Interests:

Reading book, Bike riding, Sports

reference available upon request

Contact this candidate