Service Representative Referral Specialist
Resume:
Kelly Janke Hood
Work Experience:
**/**/****–present
Patient Service Representative •Family Health Care Associates at Central Maine Medical Center
A patient service representative is responsible for performing diversified coordination and participation in various duties associated with the daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management, and patient appointment scheduling. The position also involves customer service, message distribution, ancillary scheduling, preparation, and referrals management. Responsible for patient accounts based on organization standards, policies and procedures, HIPAA, and compliance with regulatory agencies, including pre-registration and registration functions.
1/07/10-present
Independent Consultant• direct sales • Scentsy
10/01/2007–10/19/2008
Medical biller• payment analyst• Anodyne Health
The payment analysts are responsible for researching and processing payments, adjustments, and denials accurately and on time to maintain a positive cash flow for the regional healthcare system.
2004–9/30/2007
Lockbox clerk• data entry • T.D. Banknorth
A lockbox clerk receives, sorts, prepares and processes remittances and invoice data. Opens mail and extracts paper invoices/payments; sorts and prepares batches for processing. Follows established corporate and department policies and procedures.
2003-2004
Member service representative• Credit Union teller • Lewiston Municipal CU
A member service representative receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders and teller checks to members; transfers amounts from member accounts as directed. Provides routine information and directs members to the appropriate department for specific information and services. Verifies and posts transactions to member accounts and maintains member and Credit Union records. Balances cash drawer and daily transactions. Cross-Sell Credit Union services. Performs various tasks, including typing, filing, computer input, and answering the phone.
2002 & 2003
Seasonal sales associate• customer service representative • L.L. Bean
A seasonal sales associate provides customer service and selling through customer engagement. Demonstrates the ability to interact with customers. Upholds company standards for merchandise presentation of the best apparel and equipment brands in sporting goods. Promotes company programs including Mastercard acquisition, Outdoor Discovery Schools, and Diversity, Equity, Inclusion, and sustainability.
12/01/1994-5/01/2002
Member service representative• Credit Union teller• Rainbow FCU
Education:
2016-present
Southern New Hampshire University, Manchester, NH
Bachelor’s in health information management
Introduction to health information technology
Coding and classification systems
Healthcare reimbursement
2001-2003
Central Maine Technical College, Auburn, ME
Medical transcription certificate
Medical transcription formatting and terminology
Medical record laws
Keyboarding and transcription software
Health insurance billing and coding
Healthcare documentation
1994-1996
Edward Little H.S. Auburn, ME
High School diploma
General Studies with interest in the banking field.
References
Luce Rivard
referral specialist• Family Health Care Associates
Kim Sands
debit card specialist • Dirigo FCU previously Rainbow FCU
76 Summer Street
Lisbon Falls, ME 04252
*******@*****.***
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