Debt Collector Data Entry
Resume:
Marion Hylton
Experienced CSR/Medical Biller/Account Receivables Specialist
Tonawanda, NY 14150
********************@*****.***
Throughout my career I have excelled in all areas of Customer Service. Communication effectively with all I encounter via phone, email or in person.
There are gaps in my employment history as I have been self employed over the years. I definitely have an entrepreneurial personality, and am up to any task. Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Student Loan Servicing Agent TSI - Transworld System, Inc - Amherst, NY
March 2019 to March 2021
• Incoming call center environment. Consumers calling for information concerning their student loans that were funded by Credit Unions.
• Review file for available benefits such as deferral or forbearance..
• Work closely with other departments to update consumer file(s) for accuracy.
• Email communication with consumer once verification/information obtained per their request.
• Set up PPA's and assisted consumers with credit card payments.
• Request for co-signers to be removed from file if criteria was met. Debt Collector/Temp Assignment
RCS Capital Partners - Amherst, NY
February 2018 to February 2018
• Responsibilities included but were not limited to outbound calls to credit card debtors
• Inbound calls from Debtors to arrange debt payment. SIF/PIF or PPA Benefit Writer/Temp Assignment
US Tech Solutions Staffing - Edison, NJ
October 2017 to November 2017
• Responsibilities included but were not limited to writing and formatting Specific Plan Documents according to employer group Benefit Plan utilizing Microsoft Word 10. Debt Collector
Cawley & Bergmann - Cheektowaga, NY
October 2016 to June 2017
• Responsibilities included but were not limited to outbound call center to debtors to collect unpaid credit card debts and accept payments and/or make payment arrangements.
• Mini miranda, FDCPA, and QA priorities.
Customer Service Representative
Sykes Enterprises - Amherst, NY
April 2015 to June 2016
• Responsibilities included but were not limited to coordination of patient support as part of an extended 3-month study on the use of alternative diabetic therapies.
• High volume call center for diabetic supplies. Order department and resolution of patient's issues. Member Service Associate/Temp Assignment
FIdelis Care New York - Getzville, NY
March 2012 to July 2012
• Large call center environment
• Assisted patients with change to PCP's
• Verified authorizations for services and medications Self Employed
Preserve America - Tonawanda, NY
September 2011 to March 2012
responsibilities included but were not limited to all aspects of Shoppe owner for the sale of American made products to include furniture and edibles.
Billing Clerk/Temp Assignment
Medical Management Services - Amherst, NY
September 2009 to December 2009
• Responsibilities included but were not limited to the review of aging report/ accounts and follow up on unpaid medical claims.
• Included rebilling with necessary information such as referrals/authorizations. Accounts Receivable Specialist
InSight Imaging - East Amherst, NY
December 2007 to September 2009
responsibilities included but were not limited to extensive follow up on delinquent/unpaid medical claims. Closely collaborated with B&M in Las Vegas to advise patient's status and if additional information required to properly bill respective accounts/claims such as COB. Reduction of DSO from 73 to 42 days. Education
Technical Business Bchool in Certified Dental Assistant Bryant & Stratton Business Institute - Buffalo, NY September 1972 to May 1973
High school diploma in business
Kenmore West Senior High School - Kenmore, NY
September 1968 to June 1972
Skills
• Skills Include but are not limited to, DATA ENTRY (10+ years), ICD-9 (7 years), Microsoft Word, Excel, Outlook and PowerPoint (10+ years) Efficient in typing 85+ wpm, proficiency in data entry, knowledge base of HCPCS and ICD-9 coding, Healthenet, Infoclique, Skip Tracer and various computer programs such as Medent. Collection software.
• Data entry
• Typing
• Insurance verification
• Medical billing
• Medicare
• Chairside assisting
• Dental assisting
• Anatomy knowledge
• ICD-10
Assessments
Protecting patient privacy — Proficient
August 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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