Customer Service Sales Associate

KIMBERLY JACKSON

Home: 773-***-****

Email: *****************@*****.***

Career Profile

Highly skilled, seasoned professional with a track record of supporting strong organizational performance and goals. Accurately outline and forecast personnel staffing needs through cost / benefit analysis, and budget versus actual analysis. Experienced in Management, Supervision, Merchandizing, and Customer Service that can be collaborated across nine locations to incorporate merchandizing standards, merchandizing manager training, buildouts, strategic planning goals, leverage and synthesize technical, business and payroll acumen to communicate effectively with all levels of the organization. Developed improvements to streamline operations and increase accuracy. Proven ability to operate merchandizing department, manage, supervise, and train to organizational goals and requirements, while building a quality team.

Professional Experience

Merchandizing

●Responsible for the overall merchandising of nine retail locations

●Responsible for buildouts and remodeling of stores

●Daily implementation of company directives

●Communicated down from the owners and buyers of all women’s off price ready to wear

Reporting

●Reviewed financial reports to determine profit analysis

●Analyzed staffing needs based on performance objectives

●Made decisions based on merchandize markdowns

●Verify funds available for new hires

●Provided cash-flow analysis

●Assist with monthly variance analysis

Customer Service

●Daily interaction with employees, customers, owners, and buyers

●Addressed complaints

●Providing key information to all levels of the organization

Work History

Discovery Clothing Company, Chicago, IL

Merchandizing Manager December 1993 – January 2020

Store Manager December 1989 – December 1993

Assistant Manager December 1987 – December 1989

Sales Associate July 1987 – December 1987

Education

Fields Lab School – High School Diploma

Professional Skills

Development Merchandising Training

Communications Confidentiality Customer Service

Organization Employee Relations Visual Displays

Reporting Reconciliations Record Keeping

Risk Management Staff Development Supervision

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