Lead Receptionist Shop Assistant

WANDA CRUZ

Orlando, FL 203-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with dependable experience in providing administrative and client-based services. Strong leader and communicator with a solid reputation for building interpersonal relationships with company leadership and diverse customer groups, in efforts to create satisfied and loyal clientele. Keen ability to exceed high volume demands, while maintaining a positive client experience.

LANGUAGES

Bilingual: English (Fluent) & Spanish (Fluent)

WORK EXPERIENCE

Eye Center of Southern Connecticut, Hamden, CT January 2020 – March 2020 Surgical Consultant

● Served as a key stakeholder in scheduling presurgical appointments and eye examinations for 1 Doctor.

● Communicated surgical packages and prices to customers after initial examinations in order to solidify service options.

● Spearheaded customer relations services by answering phone calls and conducting private meetings for over 25 patients daily to review surgical package details, discuss required documentation, and retrieve consent form signatures. Yale University, New Haven, CT September 2017 – January 2020 Clinical Receptionist

● Contributed to daily operations by completing clinical support functions such as appointment scheduling, demographic verifications, check-ins, medical wristband applications, and registrations for up to 30 patients daily.

● Assisted with ongoing patient engagement by completing confirmation phone calls, analyzing post-visit summaries, and completing follow-up calls to schedule future appointments.

● Verified insurance eligibility to confirm coverage, co-pays, and overall billing information prior to seeing the physician. Yale New Haven Health Systems, Greenwich, CT June 1988 – September 2017 Administrative Assistant 2004 – 2017

● Supported 1 Pediatric Doctor, 2 Advanced Practitioners (APRNs), and 1 Registered Nurse (RN) with guest services logistics for families seeking infant-adolescent medical services.

● Coordinated patient appointment registration, demographic documentation, medical history filing, billing, and insurance verification, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

● Liaised between Spanish speaking patients and medical providers by translating parental concerns, health information, care instructions, and documentation needs both in person or over the phone.

● Provided emotional support to new mothers experiencing post-partum depression by utilizing de-escalation techniques.

● Spearheaded inventory logistics by tracking storage levels to process supply orders and requisitions in a timely manner.

● Assisted with pharmaceutical verification processes to ensure patient prescriptions were received and filled accurately. Human Resource Associate 2001 – 2004

● Performed variant HR functions including posting requisitions, screening resumes, onboarding, processing employment documentation, and maintaining personnel files, without risk of inaccuracy or breach of confidentiality. Patient and Guest Relations Lead Receptionist 1997 – 2001

● Oversaw all administrative services by scheduling and confirming appointments, managing patient check ins, providing service information, and personally assisting disabled, deaf, or Spanish speaking patients to their appointment locations. Insurance Verifier / Batch Clerk 1992 – 1997

● Utilized insurance verification processes to identify patient financial coverage for provided medical services, ensuring all admission protocols were cleared for certification on all accounts. Auxiliary Thrift Shop Assistant 1988 – 1992

● Assisted with processing financial logistics, including sales and donations, while maintaining unit supply storage areas. EDUCATION

American School, Lansing, IL – High School Diploma TECHNICAL SKILLS

● EPIC ● Meditech ● Workday ● Microsoft Word ● Excel ● Outlook

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