Wilhelmina Langner

Spring, TX *****

adqmox@r.postjobfree.com

+1-281-***-****

Authorized to work in the US for any employer

Work Experience

Captioning Agent

CaptionCall/Sorensen Communications - Spring, TX

March 2021 to Present

I am in charge of receiving high call volume in back-to-back, fast-paced closed captioning software. Where I maintain and exceed the monthly quality and adherence goals. I do live conversations for the hearing impaired and provide help for families. I'm skilled in using quick words, disfluencies, real-time formatting, and editing of the English language.

Care Adviser / Representative

Pipeline Success Inc - Austin, TX

May 2018 to June 2020

As a Customer Service Representative for an In-Home senior-care service center, I would provide quality phone customer service through real-time web leads, accurate data entry, resources, inbound/outbound calling, and live call transfers. I was eventually offered a Team Lead position. Sales Associate

Hot Topic, Inc. - The Woodlands, TX

August 2017 to January 2018

I helped bring the store together by performing essential duties. I start the shift by organizing and unpacking shipments, greeting guests, mentioning current sales or offers, and attending to in-store orders. When the store got busier than usual, I would simultaneously handle inbound/outbound calling and register duties.

BDC Manager

Next Drive Auto - Houston, TX

November 2016 to June 2017

I would assign leads to and oversee employees, manage our social media, utilize SEO tools, inform web lead follow-ups, and set appointments. There was a generous commission for each on-lot showing, not set appointments. Met and exceeded weekly/monthly statistics. Education

High school or equivalent

Skills

• Mac OS X (10+ years)

• Database Management (1 year)

• Data Entry (4 years)

• Business Development (1 year)

• Social Media Management (1 year)

• Microsoft office (4 years)

• Sales Management (1 year)

• Customer Relations (3 years)

• Marketing (1 year)

• Customer Service

• Call Center

• Customer Care

• CSR

• Administrative Skills (1 year)

• Software troubleshooting

• Typing

• Sales

• Microsoft Outlook

• Microsoft Excel

• English

• Microsoft Windows

• Mobile devices

• Customer support

• Telemarketing

Languages

• English - Expert

Assessments

Data Entry: Attention to Detail — Highly Proficient November 2020

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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