Support Agent Data Entry
Resume:
Wilhelmina Langner
Spring, TX *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Captioning Agent
CaptionCall/Sorensen Communications - Spring, TX
March 2021 to Present
I am in charge of receiving high call volume in back-to-back, fast-paced closed captioning software. Where I maintain and exceed the monthly quality and adherence goals. I do live conversations for the hearing impaired and provide help for families. I'm skilled in using quick words, disfluencies, real-time formatting, and editing of the English language.
Care Adviser / Representative
Pipeline Success Inc - Austin, TX
May 2018 to June 2020
As a Customer Service Representative for an In-Home senior-care service center, I would provide quality phone customer service through real-time web leads, accurate data entry, resources, inbound/outbound calling, and live call transfers. I was eventually offered a Team Lead position. Sales Associate
Hot Topic, Inc. - The Woodlands, TX
August 2017 to January 2018
I helped bring the store together by performing essential duties. I start the shift by organizing and unpacking shipments, greeting guests, mentioning current sales or offers, and attending to in-store orders. When the store got busier than usual, I would simultaneously handle inbound/outbound calling and register duties.
BDC Manager
Next Drive Auto - Houston, TX
November 2016 to June 2017
I would assign leads to and oversee employees, manage our social media, utilize SEO tools, inform web lead follow-ups, and set appointments. There was a generous commission for each on-lot showing, not set appointments. Met and exceeded weekly/monthly statistics. Education
High school or equivalent
Skills
• Mac OS X (10+ years)
• Database Management (1 year)
• Data Entry (4 years)
• Business Development (1 year)
• Social Media Management (1 year)
• Microsoft office (4 years)
• Sales Management (1 year)
• Customer Relations (3 years)
• Marketing (1 year)
• Customer Service
• Call Center
• Customer Care
• CSR
• Administrative Skills (1 year)
• Software troubleshooting
• Typing
• Sales
• Microsoft Outlook
• Microsoft Excel
• English
• Microsoft Windows
• Mobile devices
• Customer support
• Telemarketing
Languages
• English - Expert
Assessments
Data Entry: Attention to Detail — Highly Proficient November 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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