Customer Service Sales Manager

Chad Stepanian

*** ****** ** ********, ** ***** 248-***-**** ********@****.****.***

Education

Grand Valley State University- Grand Rapids, MI (2013-2016)

Bachelor of Business Administration

Oakland Community College- Waterford, MI (2008-2013)

EMT/Firefighting Certificates

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Product Management (Turbochargers, Filtration) (Mar 2018-Present)

MAHLE

•Product development (product implementation, knowledge, sourcing, packaging, cataloging)

•Management of 10 to 15 million dollars in a product portfolio

•Marketing and product strategy

•Completed and lead a team in relaunching of product lines

•Proficient at SAP, OptiCat, Salesforce and other industry systems.

•Inventory utilization with reduced warranty returns

•Implementing cost saving strategies (Savings of 500k-1 Million a year)

•Training, supporting, instructing, and motivating team members for success

•Establishment and development of partners and contact suppliers

•Setting and accomplishing development targets

•Product development of 500-1000 parts a year

•Expertise and development knowledge for desired product lines while achieving business goals and targets

Parts Sales Manager (Sep 2021- Present)

Autozone

Inventory management

Part Sales for DIY customers

Diagnosing automobile problems and recommending solutions

Customer service

Product knowledge of all automotive parts and solutions and industry solutions

Process returns and reconcile accounts

Maintain and develop customer relationships and sales and manage prospecting sales

Assistant Manager (Aug 2017-Mar 2018)

Marklines North America-Southfield,MI

Maintaining and acquiring new sales

Attended tradeshow for lead generation

Creation of marketing strategies for new business

Interacting with International companies

Researching and maintaining Tier 1 supplier database

Relationship building

Organization and presentation of Marklines

Assisting account holders in daily troubleshooting/researching

Business Development

Concraft-Auburn Hills, MI (Jul 2016-Aug 2017)

Builds and maintains relationships with new and existing clients through Salesforce

Creates sales plans and marketing strategies

Development of pipeline of new clients through direct customer contact and prospecting

Attended industry conferences, seminars, conventions, and trade shows

Proposals and estimates

Hotel Supervisor

Crowne Plaza Airport – Kentwood, MI (Aug 2013 to July 2016)

Managed three shifts of personnel totaling 10 to 15 direct reports

Responsible for interviewing, onboarding, training, and terminating direct reports

Consistently reached and/or exceeded quarterly goals of IHG enrollment increases

Resolved customer complaints and increased customer satisfaction scores by 25%

Organized, prepared, and managed large group events

Created Sales/Marketing plans for potential clients/groups

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