Resources Administrator Document Controller

KHAWLA F. SHURRAB

UNITED ARAB EMIRATES SHARJAH (971) 050-******* ************@*****.***

HUMAN RESOURCES ADMINISTRATOR/COORDINATOR/EXECUTIVE/GENERALIST/OFFICE ADMINISTRATOR

BACH LOREDEGREE IN ARTS & HUMAN SCIENCE FROM PALESTINE WITH ADDITIONAL TRAINING CERTIFICATION IN PALESTINE & SHARJAH(UAE) SUPPORTING MY CAREER IN SECRETARY/COMPUTER &TYPIST A/E.

EXTENSIVE BACKGROUND IN HR GENERALIST, INCLUDING EXPERIENCE IN EMPLOYEE RECRUITMENT AND RETENTION, STAFF DEVELOPMENT, MEDIATION, CONFLICT RESOLUTION, BENEFITS AND COMPENSATION, HR RECORDS MANAGEMENT, HR POLICIES DEVELOPMENT AND LEGAL COMPLIANCE.

DEMONSTRATED SUCCESS IN HR TRAINING, DEVELOPING TEAMBUILDING PROGRAMS, AND WRITING PERSONNEL MANUALS, CORPORATE POLICIES, JOB DESCRIPTIONS AND MANAGEMENT REPORTS.

PERSONAL DETAILS

FILE : FEMALE, SINGLE

NATIONALITY : PALESTINE

CURRENT LOCATION : UAE - SHARJAH

COMPANY : DUBAI INTERNATIONAL PRIVATE SCHOOL /DUBAI -LOOTAH GROUP OF

COMPANIES,KUWAITI COMMERCIAL REAL ESTATE CO. –

RADISSON SAS -HOLIDAY INN-NOVA PARK HOTEL-SHARJAH CARLTON HOTEL

(REPORTING TO: GENERAL MANAGER)

DRIVING LICENSE : UAE DRIVING LICENSE.

PREFERRED LOCATIONS : SHARJAH, DUBAI, AJMAN

HR SKILLS

HR DEPARTMENT STARTUP

EMPLOYMENT LAW

UAE LABOUR LAW

HRIS TECHNOLOGIES

STAFF WELFARE

ORION& OR CAL PROGRAM ME

LABOUR OFFICE IMMIGRATION

STAFF RECRUITMENT & RETENTION

EMPLOYEE RELATIONS

BENEFITS ADMINISTRATION

HR PROGRAM/PROJECT MANAGEMENT

HCCAP AUDITOR

PUBLIC RELATION

E-DIRHAMS & DETAL VISA PROCESS

ORIENTATION & ON-BOARDING

TRAINING & DEVELOPMENT

PERFORMANCE MANAGEMENT

ORGANIZATIONAL TRAINING DEVELOPMENT

HR POLICIES & PROCEDURES

EDUCATION & CERTIFICATIONS

GAZA ISLAMIC UNIVERSITY 1981 -1986 PALESTINE-GAZA

BACHELOR OF ARTS IN ARABIC SCIENCE AND HUMAN SEINCE.

OTHER CERTIFICATES

1986 TYPIST A/E COLLEGE, PALESTINE

1986 SECRETARY INSTITUTE, PALESTINE

1990 COMPUTER INSTITUTE, UAE

PROFESSIONAL EXPERIENCE

NOV. 2011- PRESENT DUBAI INTERNATIONAL PRIVATE SCHOOL-ADMINISTRATOR

TASK/JOB SCOPE

-FOLLOWING ALL LEGAL DEPARTMENT DECUMENTS; STAFF INSURANCE; CLEANER MEDICAL; NEW EMPLOEE VISAS; RENEWAL VISA; SEND ALL OFFER LETTER FOR NEW STAFF; FOLLOWING KHDA APPROVAL;HR RECORDS; STAFF LETTERS;TICKTING: STAFF ACCOMMODATION;ORGNIZATION TRAININGFOR STAFF WORK IN CANTEEN;USING GLOBAL HR SYSTEM; FOLLOWING STAFF DUTY (ABSENT- LATENESS–OTHERS); CONDUCT SCHOOL POLICY.

NOV.2010- MAY 2011 LOOTAH GROUP OF COMPANIES DUBAI, UAE

GROUP HR ADMINISTRATOR

RECRUITED AND, GUIDING THE STARTUP AND MANAGEMENT OF A FULL SPECTRUM OF HR OPERATIONS, SYSTEMS AND PROGRAMS. WORKED WITH SENIOR MANAGEMENT TO CREATE HR POLICIES AND PROCEDURES; RECRUIT EMPLOYEES; CREATE GROUP BENEFITS DATABASES; AND DEVELOP ORIENTATION, TRAINING AND INCENTIVE PROGRAMS. MANAGE LEAVE-OF-ABSENCE PROGRAMS AND PERSONNEL RECORDS; ADMINISTER BENEFITS ENROLLMENT AND PROGRAMS; ADMINISTER HR BUDGET; AND HANDLE HR GENERALIST WORKPLACE ISSUES.

TASK/JOB SCOPE

PLAYED A KEY ROLE IN ENSURING THE SUCCESSFUL LAUNCH OF LOOTAH GROUP OF COMPANIES. STRUCTURED AND IMPLEMENTED PROGRAMS AND POLICIES IN THE AREAS OF TRAINING, COMPENSATION STRUCTURES, BENEFITS PACKAGES, INCENTIVES AND NEW-EMPLOYEE ORIENTATION.

FOSTERED A TEAMWORK/OPEN-DOOR ENVIRONMENT CONDUCIVE TO POSITIVE DIALOGUE ACROSS THE ORGANIZATION. PERSONAL EFFORTS WERE CITED AS THE DRIVING FORCE BEHIND BRANCH’S EMPLOYEE-RETENTION RATE WITHIN AN INDUSTRY WHERE HIGH TURNOVER IS THE NORM.

WROTE EMPLOYEE MANUAL COVERING ISSUES INCLUDING DISCIPLINARY PROCEDURES, CODE OF CONDUCT, COMPANY POLICY AND BENEFITS INFORMATION.

INTRODUCED COMPANY’S FIRST FORMAL PERFORMANCE REVIEW PROGRAM, CREATING A FLEXIBLE AND WELL-RECEIVED TOOL THAT WAS LATER ADOPTED COMPANY-WIDE.

REVISED JOB DESCRIPTIONS ACROSS ALL LEVELS AND CATEGORIES AND INTERVIEWED EMPLOYEES TO CONSTRUCT AN ACCURATE PICTURE OF THE DUTIES AND SKILLS REQUIRED FOR EACH POSITION.

IMPLEMENTED ALL HUMAN RESOURCES SYSTEM & FUNCTIONS

GOVERNMENT RELATED MEDICAL, LABOUR OFFICE &IMMIGRATION

IMPLEMENTED COMPANY POLICY & STRATEGY

STAFF WELFARE

FOLLOWING STAFF & MANAGEMENT INSURANCE

DOCUMENT CONTROLLER

NOV.2009-NOV.2010 KUWAITI COMMERCIAL REAL ESTATE CO.(H.O) SHARJAH, UAE

HUMAN RESOURCES ADMINISTRATOR &

REAL ESTATE DOCUMENTS CONTROLLER

TASK/JOB SCOPE

IMPLEMENTED ALL HUMAN RESOURCES SYSTEM & FUNCTIONS.

DOCUMENTS CONTROLLER FOR REAL ESTATE AND DEALING WITH TENANTS PROBLEMS.

APR 2008 – NOV. 2009 SHARJAH CARLTON HOTEL SHARJAH, UAE

HUMAN RESOURCES ADMINISTRATOR

PROMOTED TO FULFILL A BROAD RANGE OF HR FUNCTIONS, INCLUDING RECRUITING AND TRAINING EMPLOYEES, ADMINISTERING BENEFITS, OVERSEEING DISCIPLINARY ACTION AND MANAGING HR RECORDS. CO-CHAIRED ANNUAL FLEX-ENROLLMENT MEETINGS, GOVERNMENT VISA PROCESS, RESOLVED CONFLICTS BETWEEN EMPLOYEES AND INSURANCE CARRIERS, COORDINATED.

TASK/JOB SCOPE

COMMUNICATE WITH THE DPARTMENT EMPLOYEES ON A REQULAR BASIS.

HANDLE DEPARTMENTAL CASH FLOAT AS PER THE HOTEL POLICY.

MAINTAIN AND FOLLOWING OF ALL EMPLOYEES EXPIRY RECORD I.E.,RESIDENTVISA, LABOUR CARD,HEALTH CARD, FOOD HANDLERS, MEDICAL, PASSPORT, ETC.

TYPING OF ALL VISA FORMATS,LEGAL DOCUMENTS,ARABIC FORMATSFOR THE HOTEL PLUS USING E-DIRHMAS FOR LEGAL PROCESS.

RESPONSIBLE FOR MONTHLY PAYROLL WITH RELATED FUNCTIONS.

STAFF JOB DISCRIBTION

ORIENTATION & CONDUCTION FOR NEW STAFF

STAFF EVENTS

RESPONSIBLE FOR ALL INSURANCE LIFE /MEDICAL AND LIFE CLAIM FOR STAFF.

MEET WITH THE DEADLINES FOR PROJECTS GIVEN BY GENERAL MANAGER.

UP TO DATE GRADING EMPLOYEES AND ORGNIZATION CHART FOR HOTEL.

HCCAP AUTITOR TRAINING .

ORGANIZATION COURSES TO STAFF .

ORGANIZATION STAFF ACCOMMODATION ACCORDING GRADING LEVEL.

JUN 2003 - MAR 2008 NOVA PARK HOTEL SHARJAH, UAE

HUMAN RESOURCES ADMINISTRATOR

TASK/JOB SCOPE

COMMUNICATE WITH THE DPARTMENT EMPLOYEES ON A REQULAR BASIS.

HANDLE DEPARTMENTAL CASH FLOAT AS PER THE HOTEL POLICY.

MAINTAIN AND FOLLOWING OF ALL EMPLOYEES EXPIRY RECORD I.E.RESIDENTVISA, LABOUR CARD,HEALTH CARD, FOOD HANDLERSMEDICAL,PASSPORT,ETC.

TYPING OF ALL VISA FORMATS,LEGAL DOCUMENTS,ARABIC FORMATSFOR THE HOTEL PLUS USING E-DIRHMAS FOR LEGAL PROCESS.

RESPONSIBLE FOR MONTHLY PAYROLL WITH RELATED FUNCTIONS.

RESPONSIBLE FOR ALL INSURANCE LIFE /MEDICAL AND LIFE CLAIM FOR STAFF.

MEET WITH THE DEADLINES FOR PROJECTS GIVEN BY GENERAL MANAGER.

UP TO DATE GRADING EMPLOYEES AND ORGNIZATION CHART FOR

ORGANIZATION STAFF ACCOMMODATION ACCORDING GRADING LEVEL.

FEB 2002 - MAR 2003 RADISSION SAS HOTEL SHARJAH, UAE

HUMAN RESOURCES ADMINISTRATOR

TASK/JOB SCOPE

COMMUNICATE WITH THE DPARTMENT EMPLOYEES ON A REQULAR BASIS.

HANDLE DEPARTMENTAL CASH FLOAT AS PER THE HOTEL POLICY.

MAINTAIN AND FOLLOWING OF ALL EMPLOYEES EXPIRY RECORD I.E.RESIDENTVISA, LABOUR CARD,HEALTH CARD, FOOD HANDLERSMEDICAL,PASSPORT,ETC.

TYPING OF ALL VISA FORMATS,LEGAL DOCUMENTS,ARABIC FORMATSFOR THE HOTEL PLUS USING E-DIRHMAS FOR LEGAL PROCESS.

MONTHLY PAYROLL WITH RELATED FUNCTIONS.

RESPONSIBLE FOR ALL INSURANCE LIFE /MEDICAL AND LIFE CLAIM FOR STAFF.

MEET WITH THE DEADLINES FOR PROJECTS GIVEN BY GENERAL MANAGER.

UP TO DATE GRADING EMPLOYEES AND ORGNIZATION CHART FOR

ORGANIZATION STAFF ACCOMMODATION ACCORDING GRADING LEVEL.

SEP 1996 - FEB 2002 HOLIDAY INN RESORT SHARJAH, UAE

HUMAN RESOURCES ADMINISTRATOR

TASK/JOB SCOPE

COMMUNICATE WITH THE DPARTMENT EMPLOYEES ON A REQULAR BASIS.

HANDLE DEPARTMENTAL CASH FLOAT AS PER THE HOTEL POLICY.

MAINTAIN AND FOLLOWING OF ALL EMPLOYEES EXPIRY RECORD I.E.RESIDENTVISA, LABOUR CARD,HEALTH CARD, FOOD HANDLERSMEDICAL,PASSPORT,ETC.

TYPING OF ALL VISA FORMATS,LEGAL DOCUMENTS,ARABIC FORMATSFOR THE HOTEL PLUS USING E-DIRHMAS FOR LEGAL PROCESS.

RESPONSIBLE FOR MONTHLY PAYROLL WITH RELATED FUNCTIONS.

RESPONSIBLE FOR ALL INSURANCE LIFE /MEDICAL AND LIFE CLAIM FOR STAFF.

MEET WITH THE DEADLINES FOR PROJECTS GIVEN BY GENERAL MANAGER.

UP TO DATE GRADING EMPLOYEES AND ORGNIZATION CHART FOR

MAY 1989 - SEP 1996 SHARJAH CONTINENTAL HOTEL SHARJAH, UAE

ARABIC SECRETARY & PASSPORT OFFICER

TASK/JOB SCOPE

COMMUNICATE WITH THE PARTMENT EMPLOYEES ON A REQULAR BASIS.

RESPONSIBLE FOR SAFE KEEPING OF ALL EMPLOYEES PASSPORT.

HANDLE DEPARTMENTAL CASH FLOAT AS PER THE HOTEL POLICY.

MAINTAIN AND FOLLOWING OF ALL EMPLOYEES EXPIRY RECORD I.E.RESIDENTVISA, LABOUR CARD,HEALTH CARD, FOOD HANDLERSMEDICAL,PASSPORT,ETC.

TYPING OF ALL VISA FORMATS,LEGAL DOCUMENTS,ARABIC FORMATSFOR THEHOTEL PLUS USING E-DIRHMAS FOR LEGAL PROCESS.

RESPONSIBLE FOR MONTHLY PAYROLL WITH RELATED FUNCTIONS.

RESPONSIBLE FOR ALL INSURANCE LIFE /MEDICAL AND CLAIM FOR STAFF.

MEET WITH THE DEADLINES FOR PROJECTS GIVEN BY THE HUMANRESOURCES MANAGER.

UP TO DATE GRADING EMPLOYEES AND ORGNIZATION CHART FORREPORTING LINES.

ORGNIZATION FOR BIRTHDAY PARTY .

OTHER CERTIFICATES

1986 TYPIST A/E COLLEGE, PALESTINE

1986 SECRETARY INSTITUTE, PALESTINE

1990 COMPUTER INSTITUTE, UAE

IT SKILLS

WINDOWS & OFFICE TOOLS

WINDOWS, EXCEL,,POWER POINT, PUBLISHER, PHOTOSHOP ADVANCED

LANGUAGES

ARABIC FLUENT

ENGLISH V. GOOD (WORKING KNOWLEDGE)

TRAINING

1.MANAGEMENT TRAINEE

2.TELEPHONE CALL TRAINEE

3.BODY LANGUAGE TRAINEE

4.WOW TRAINEE

5.INTRODUCTION TRAINEE

6.ORIENTATION TRAINEE

7.INTERMEDIATE ENGLISH LANGUAGE TRAINEE

8.YES I CAN TRAINEE

9.GUEST SATISFACTION TRAINEE

10.CUSTOMER SERVICE TRAINEE

11.GROOMING TRAINEE

12.FOOD HYGIENE TRAINEE

13.HCCAP SYSTEM AWARENESS SEMINAR

14.FIRE SAFETY SEMINAR.

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