English Teacher Customer Service

Biographical Details

Full Name: Taahira Luckan

Address: ** ********* ****

Kenwyn

Telephone no: 061-***-****

Email: *********@*****.***

Date of Birth: 27 March 1985

Gender: Female

Health: Excellent

Languages: English & Afrikaans

Drivers Licence: In process of obtaining/ own transport Computer literacy: Yes

Education

B.Admin General UWC - 2003

B.A degree-2009 (Majoring in Anthropology and English) – degree completed 2013 TEFL and TEYL successfully completed

Postgraduate Certificate in Education (PGCE) - Mancosa - 2020 Other courses completed:

• Photography and Advanced photography certificate – Rlabs

• Events management certificate – Rlabs

• Project management and Advanced Project management – Rlabs

• Make – up artistry course completed – Rlabs

• Entrepreneurship

• Small Business management

Who am I?

I am a confident, optimistic, self motivated individual. I accept criticism and am not afraid to get my hands dirty. I am naturally a people’s person and anything that involves education be it learning or teaching is where my passion and strength lies. I can lead a team, work on my own and work as a team player. I believe that every experience is part of learning and look for the positives in every situation, irrespective of the outcome. Work experience (Last 10+ years)

• Promotions and marketing – Isilumko Media (Jan 2008- March 2011)

• Part time promotions, marketing, events and advertising (2008 – 2013)

• English tutor- part time.

• Online English teacher at Pangea for 5 months

• Photography/ sales at Happy Snappy ( Table mountain)- Feb 2012 – 2013

(duties included training, sales, managing staff etc)

• Private tutoring- English, Afrikaans, LO, Biology and Economics (Jan 2013 – March 2014)

• Team manager role from February 2015 - December 2017 – staff capacity of 105 – within a contact centre.(company teaches English to foreigners via Skype), I also taught adults and children of all ages (from November 2014 - December 2015) Duties included interviews, training staff, OKR’s, performance management, coaching and disciplinary action.

• Support Manager at Teachme2 (Tutoring company) - January 2018 - April 2019, maintaining OKR’s, customer service, dealing with client issues and concerns, invoicing etc

• Tutor placement specialist at Teachme2 (Tutoring company) since April 2019

- present. Duties include finding and placing ideal tutors on jobs, researching, doing presentations, research various subjects and curriculums.

• Also doing tutoring in my spare time - grades 1-7 for Teachme2 as well as private tutoring for grades 1 - 7 all subjects.

On the side…

• Worked for a Youth Empowerment Company, Euphoria, which equipped youth with various skills and job opportunities. Treasurer and Secretary

• Voluntary work for 5yrs, working at Old age homes, worked with mentally handicapped, disabled people and youth involvement

• Voluntary tutoring at Orphanages (English, Business, Biology, Afrikaans)

• Involved in various training and workshop programs for both Adults and youth (these included motivational workshops, personal growth, self - confidence etc.)

References:

Viwe Frans (Happy snappy) - 082-*******

Lauren potter (XP2) - 021-***-**** (w) / 081-***-**** (c) Verna Young – 060-******* / 079-*******

Rone (Right Source - HR Manager) - 082-*******

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