Silver Star Customer Service
Resume:
ASHISH SHARMA
Address: MCB Z-* **** Guru Gobind Singh Nagar
Bathinda 151001
E-Mail: ******************@*****.**
Mob: 987-***-****
PROFESSIONAL SUMMARY
Enhance team performance and maximize customer satisfaction by strategically managing reports and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
AREAS OF EXPERTIZE
Customer Oriented
Maintains Healthy Environment
Quality Assured
Continuous Improvement
Process Improvisor
Microsoft Office Proficient
Self – Directed
Professional and Mature
Problem Solving Skills
Time Management Skills
EXPERIENCE
Worked with IDP Education Pvt ltd since 20th Feb,2019 - 06th March 2022 as Test Sitting Administrator.
Previously, Worked as former Assistant Manager-Operation with Cinepolis India Pvt ltd. From: - (16th Feb 2016 - 10th Feb 2019) at Mittal City Mall, Bathinda
Started my job carrier with entertainment industry by joining Fun Cinema India pvt ltd. at Dhillon Complex as Executive- Operations from (08th July 2013 – 15th Feb 2016.
IDP IELTS EDUCATION INDIA PVT LTD.
Job Responsibilities: -
Position -Test Sitting Administrator
The job involves being part of the operational aspects of an Examination administration, which would involve the following:
1.Pre-exam coordination with vendors / suppliers for furniture / audio-visual, security agency
2.Pre-exam coordination with exam-day temporary staff e.g. invigilators etc.
3.Exam hall set-up as per a defined Standard Operating Procedure (SOP) that would include making the exam hall ready for examination conditions including furniture setup, stationery items, audio visual setup and other similar requirements that are detailed in the SOP document
4.Setting up of pre-exam computer based registration area with adequate seating, computer systems etc.
5.Conduct pre-exam registration including checking of documents and taking candidate’s photograph etc. into the customized registration software. Necessary training will be provided
6.Manage exam material including receiving, counting, documentation etc.
7.Completing documentation / reports linked to the exam using standard forms and tables
8.Checking of exam set up from all aspects as per the SOP
9.Being responsible for handling company material including laptops, camera, mobile phones and other material
10.Any other related matters and activities as required for the completion of the job and as required by Company.
11.be able to make announcements to exam takers using a pre-printed script.
12.provide training to temporary staff and provide
13.be responsible for exam material and its custody, before, during and after the exams
14.be able to perform internal audit and checks as per standardized documents and audit template
15.be able to participate in administrative activities including financial negotiations
16.be able to take independent responsibilities of different aspects of exam management, both on the exam venue and in the office
CINEPOLIS INDIA PVT LTD - FUN MULTIPLEX PVT LTD
Job Responsibilities:
Managing Operations
Daily briefing of Team about the target and details related to whole operational activity
Co-coordinating with the Managers for the smooth operation
Responsible for the daily running of business, ensuring smooth operations and high level of efficiency.
Responsible for PSIS - Product, Service, Image and Safety.
Responsible for implementation of necessary action plan for guest concerns or feedback.
Achieve sales target with emphasis on a creative & aggressive approach to promoting sales with the help of various marketing promotions & planning local marketing strategies.
Customer orientated approach helps in satisfaction of online and other customers.
Ensures the qualitative approach towards customer.
Maintains the high level of hygiene and cleaning standards.
Visualizing my companies mission and vision ideas and restoring core values.
Box Office
To update movie posters displayed and other information regarding running movies.
Making daily reports, weekly distributor’s reports and updating register of various taxes applied on cinemas.
Sending requisitions to stores and taking inventories of the available stock.
Taking briefing and giving training to new trainees.
Concessions:
The snacking needs of the cinema goers are being catered to by an international standard of service. The unique thing about concessions is that patrons won’t have to run from one counter to another to buy snacks and drinks; they are getting everything at one counter accompanied with world’s best Popcorn.
Handling stocks and inventories.
To ensure no unauthorized access to the auditoriums.
Handling every customer complaints or inquiries.
To coordinate with projections and housekeeping to ensure movies are running as per schedule.
To maintain concessions daily sales report.
To send requisitions and bring stores from general stores.
Programming
To keep a track whether the prints are received on time and in proper condition
To communicate & co-ordinate with the distributor in case of any problem regarding the quality and delivery of prints
To check the publicity materials and prints that are to be disposed off, handed over to the distributors after use
EDUCATION
B.SC in Hospitality and Tourism Management from Chitkara University.
6 Months Industrial Exposure with Hotel ISTA in Front Office & Housekeeping.
ACHIEVEMENTS
Was awarded Silver Star badge for clearing Manager Development Program in FMPL.
Awarded Appreciation on Outstanding Performance in ISTA Hotel.
Awarded as winner at Distt. Volleyball Championship.
Achieved “A” Certificate in National Cadet Corps (NCC)
My qualities like flexibility and zeal to learn allow me to adapt to all circumstances quickly and perform my best within a short span of time. Planning abilities and implementation skills allow me to take this next step. If given a chance I can prove to be an asset to any organization.
Ashish Sharma
Date:
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