Customer Service Assistant Manager

KG

OBJECTIVE

Experienced professional seeking

promising position with well-

established financial company.

QUALIFICATIONS

• Strong work ethic with solid

problem solving skills and

great attention to detail.

• Rapid learner of new

information.

• Exceptional multi-tasking,

clerical, and organizational

skills with the capacity to

increase productivity in fast-

paced business environments.

• Experience dealing with

diverse populations.

SKILLS

MS Office

Faxing

Duplication services

Multiline phone systems

Multiuser calendar systems

Cybersource Software

Paradata System

KIMBERLY L. GRAHAM

EXPERIENCED COLLECTION & CUSTOMER SERVICE MANAGER 1871 HWY 9 BUSINESS EAST, LORIS, SC 29569

EMAIL: **********@*****.***

PHONE: 843-***-****

EXPERIENCE

SENIOR ASSISTANT MANAGER • WORLD FINANCE CORP •

SEPT 2002 - OCT 2017

Key responsibilities included maintaining an effective and efficient office environment, collecting delinquent accounts, and providing outstanding customer service in person and via phone. Typical duties:

• Answering phones

• Processing loan applications

• Posting payments

• Preparing documents

• Completing weekly progress reports

• Assisting and training other associates

• Balances assigned cash drawer daily

• Prepare and complete the daily branch bank deposit

• Transport money to and from the bank

• Pay branch expenses as instruction by Branch Manager

• Update the borrower’s record

• Solicit loans

• Promote all products available including tax preparation EDUCATION

BACHELORS OF SCIENCE – ELECTRICAL ENGINEERING

TECHNOLOGY • DEC 1995 • SOUTH CAROLINA STATE UNIVERSITY DIPLOMA • JUNE 1989 • LORIS HIGH SCHOOL

KIMBERLY L. GRAHAM

ORGANIZATIONS

Member of Sigma Gamma Rho • April 1995

Member of Eastern Star • Feb 1997

REFERENCES

Tara James • President of JA-TA Designers Construction Inc. • 843-***-**** Doris Potter Hickman • Chairman of Kingston Lake Missionary Baptist Association • 843-***-**** Gillis Jones • Senior Assistant Manager World Finances • 843-***-****

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