Catering Coordinator Customer Service

TRACIE COOK, MHRM

**** ****** ***** · Augusta, GA 30906 · **********@*****.*** · 706-***-****

Accomplished Recruiting Manager

Proven track record of effectiveness as a hands-on manager focused on tangible, visible, and measurable results; capably manages all aspects of administrative and operations functions; adept in facilitating projects, processes, and initiatives as well as providing vital assistance to leadership, management, and various departments while elevating profitability.

SUMMARY OF QUALIFICATIONS

Talented Master’s graduate with more than 12 years of professional experience in business administration and operations management reinforced by expertise in human resources, hiring and staffing, performance management, staff training, event planning, and budget management.

Highly motivated and detail-oriented professional with broad experience in supervising employees, implementing effective training programs, establishing incentives, team building, and conducting personnel evaluations to accelerate performance.

Solid background in strategic planning and budgetary responsibilities, facilitated continuous process improvements to advance performance, efficiency, and productivity.

Comprehensive knowledge of human resource management, including qualified experience in employee relations, staff development, mediation, conflict resolution, benefits and compensation, records management, policy development, and legal compliance.

Excellent qualifications in accounting, with comprehensive knowledge of analysis, organizational development, team building, and project execution to enhance budget performance.

Thoroughly understand vital role of the accounting department and its importance in the overall success of organization.

Outstanding leadership and team building strengths that generate optimum productivity and performance, coupled with the vision necessary to develop and implement successful action plans.

Effectively introduced policy improvements, business plans, and staff-development initiatives to drive production goal attainment; ability to resolve staff issues and negotiate productive outcomes.

Solid analytical and quantitative aptitude; capacity to identify potential threats, recognize opportunities, and maximize resources; adept and experienced in problem-solving and providing strategic resolutions.

Exceptional verbal, written, and interpersonal communication skills with strong presentation and negotiation capabilities; interfaces effectively with all levels of staff and management in a manner that promotes team building while developing a sense of cooperation.

Computer skills include proficiency using Microsoft (Word, Excel, and PowerPoint); Kronos; and Lotus Notes.

EDUCATION AND TRAINING

MASTER OF HUMAN RESOURCE MANAGEMENT (MHRM) 2011

KELLER GRADUATE SCHOOL OF MANAGEMENT Duluth Center, GA

BACHELOR OF SCIENCE DEGREE: BUSINESS FINANCE 2006

UNIVERSITY OF PHOENIX Augusta, GA

3.6 G.P.A.

PROFESSIONAL EXPERIENCE

TELEPERFORMANCE USA, Augusta, GA October 2011 to Present

Leading provider of outstanding customer experience at every single opportunity, serving clients worldwide.

LEAD RECRUITER June 2012 to Present

Successfully maintaining and managing all duties and responsibilities as it relates to the acquisition new talent including but not limited to the onboarding process.

Successfully maintaining and managing all duties and responsibilities as it relates to the acquisition new talent including but not limited to the onboarding process.

Arrange and maintained community partnerships, via representing the company in community including but not limited to job fairs and social engagements.

Manage and maintain different means of sourcing in order to fill requisitions with the best-qualified candidates.

Responsible for reporting and speaking to the impact of recruiting methods including but not limited to cold contacting and job fairs.

Coach develop team to successfully utilize recruiting tools and to employ different means of recruiting

Work with other departments to increase morale and to find means of reducing the turnover rate

RECRUITER October 2011 to May 2012

Effectively manage full spectrum of talent acquisition functions to meet organizational and client staffing needs.

Play vital role in all aspects of recruiting, screening and reviewing both on-line and hard copy submissions of resumes and applications to determine qualifications and suitability of each candidate.

Conduct applicant screening, verifying resume details and background checks, as well as interviewing prospective candidates for a wide variety of call center and CSR positions.

Efficiently and accurately process all new hire paperwork and facilitate orientation of new hires.

Instrumental in current hiring project to add an additional 200 qualified staff to our call center operations.

MORRISON MANAGEMENT SPECIALISTS, Atlanta, GA (headquarters) October 1999 to May 2009

The nation’s only food service company exclusively dedicated to providing food, nutrition, and dining services to the healthcare industry serves approximately 460 acute care providers in 41 states, including some of the largest and most prominent integrated healthcare systems in the United States.

DINING SERVICE MANAGER (West Columbia, SC) November 2007 to May 2009

Concurrently delivered comprehensive foodservice operational management while developing and directing more than 40 professional and paraprofessional staff to advance organizational objectives.

Orchestrated daily operations, strategically planning and coordinating workflow to simultaneously enhance profitability, resident care, and customer satisfaction.

Ensured seamless flow of vital information to all levels of management, staff, and customers, engaging and maintaining meaningful communications as central liaison, including coordination of financial reporting for multiple-site dining operations.

Strategically analyzed revenue metrics to determine retail pricing mix for both the Bistro and Bar operations, facilitating the design and implementation of various promotions, including making appropriate register changes to coincide with promotions; developing effective customer service plans; responsively resolving customer complaints or issues; and researching any billing issues.

Accurately and efficiently performed monthly close processes of transaction records and operational analysis as well as routinely submitting accounts payable and posting accounts receivable.

Managed staff performance, providing extensive training and development as well as enforcing disciplinary measures and conducting progressive counseling.

Instrumental in organizational development, coordinating talent management, including recruitment, interviewing, hiring, and staffing to meet operational needs while advancing strategic program objectives within budgetary constraints.

Directed and trained employees, coordinating strengths with job needs, emphasizing and modeling teamwork and effective performance.

Improved teamwork and productivity by conducting team building exercises focused on communication skills, conflict resolution, and customer service to strengthen employee relationships while advancing performance.

Enhanced operations by cross-training 90% of staff, enabling them to perform effectively in various specific functions within the department.

Decreased the number of on-site accidents and incidents by improving and enforcing safety methods developed after thoroughly monitoring and assessing food preparation procedures.

Elevated performance through continuous process improvements in response to operational issues or problems which previously impaired productivity.

Achieved satisfactory survey results through consistent compliance with all applicable state and federal regulatory agencies and industry standards, including the Department of Health and Environmental Control.

CATERING & FINANCE MANAGER (Augusta, GA) October 2002 to November 2007

Managed all facets of operations for catering services, including planning and coordinating functions, directing logistics, and budget management with oversight of order fulfillment and food preparation.

Proficiently managed company vendor accounts through meticulous verification of invoices compared to purchase orders, balancing monthly credit reports, matching receipts to sales, and managing account expenditures.

Managed and maintained vital quantitative data and records, efficiently and accurately compiling operational and accounting records.

Maintained budget through highly effective management, including developing and initiating a P&L specifically for catering combined with accurate and efficient submission of accounts payable and posting of accounts receivables.

Achieved profitable operations objectives by coordinating catering events for 500-bed hospital.

Increased profitability while enhancing public relations through successful planning, organizing, and promotion of community events.

CATERING COORDINATOR CLERK (Augusta, GA) January 2000 to October 2002

Planned, organized, and coordinated all components of catered events and special events, including cost projections and invoicing processes.

Worked directly with diverse customers, including healthcare patients, to manage and deliver comprehensive event planning services, including assigning conference rooms, facilitating menu planning, arranging catering, creating signage, ordering specified linen and flower arrangements.

Managed event logistics and calendar, verifying and scheduling the date and time of each event.

Processed and completed all required paperwork to itemize all applicable charges and invoice customers.

Led team to meet or exceed customers’ expectations, conducting pre-event catering meeting with staff to ensure seamless top-tier service.

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