Spa Manager Operations
Resume:
OBJECTIVE
Date of Birth: ** September Nationality: South African
Marital Status: Single Languages: English, Afrikaans Driver’s License: Yes (Own Vehicle)
PROFESSIONAL EXPERIENCE
**** ******* *****, Marina,
Dubai
************@*****.***
I have gained vast exposure and
experience working in various
business units within the Beauty
Industry and my main objective is
to secure a challenging role within
this field. My cumulative
experience leaves me with the
ability to work under pressure,
within deadlines, within teams,
manage teams, work on my own,
and be flexible with the work I do.
I am keen to learn new things and
will bring my positive attitude and
strong work ethic to a new and
exciting position. I would like to
progress my career in a
professional position within a
company with integrity that suits
my profile which is fair recognition
and rewarding, an exciting place to
work, and prospects for growth.
Thank you for your time and
consideration.
ABOUT ME
My extensive experience makes
me the perfect candidate for this
position as I have the ability to
connect with people from various
Business Units and motivate those
individuals to deliver on project
requirements. I choose excellence
and inspire others to do the same.
I intend to make a success of
every project undertaken and I will
prove to be reliable and an
invaluable asset to your
organization given the opportunity.
I am well organized, self-motivated
and eager to work towards the
attainment of outstanding
performance, leadership and
profitability.
Address Hotel Marina & Boulevard Novemeber 2021- present Spa Operations Manager
Managing 2 Spa locations in Address hotel
- Renovate and set ups spas, design menus, marketing campaigns, recruit staff.
- Handle all aspects of the spas.
Confidential
Spa & Salon Operations Manager April 2020 -November 2021 Salon operations manager managing multiple locations
- Recruitment of staff.
- Developing all salon SOP’s, business plans, quarterly marketing plans, analysis, new services, ongoing analysis.
- Training of staff on client journey, retail, services, upgrading, client retention.
- Handling all social media content and marketing promotions, planning and executing monthly events & collaborations.
- Developing a vision for the company and a brand.
- Handling all aspects of the business and reporting directly to the owner of the company Reason for leaving – not providing visa
The Grooming Company July 2019 – March 2020
Operations Manager
Operations Manager for N.Bar Salons with 15 locations and 250+ staff
- Develop SOPs and implementing and ensuring continual improvement
- Establish a system for monitoring and managing all N Bar salon locations budget.
- Recommendation of services, retail products, and pricing and engage and coordinate with all suppliers.
- Development of operational requirements that will ensure the establishment of effective and smoothly run salons.
- Remain up to date on UAE regulatory requirements, including Labor, Municipality guidelines and regulations on hygiene and other salon related elements.
- Act as main point-of-contact to all suppliers to ensure timely delivery of quality products
- Oversee Salons Upkeep – Ensure the salons is organized, maintained and clean and meet UAE regulatory requirements.
- Financial Management – Help maintain financial records, ensure salon invoices are paid,
- Monitoring quarterly performances and doing analyses to report the board of directors about the business and make strategy for improvement.
- prepare retail and salon service forecasts and monthly reports
- Inventory Management – Maintain / manage inventory, and ensure styling products used by stylists and customer purchase are in stock; complete orders in a timely manner liaising with procurement
- Overall Operations Support – proactively support the team where needed, regardless of the task
- Demonstrating and reinforcing excellent customer service to promote a positive customer orientation in all the N Bar locations.
- Promptly and effectively resolving all customer complaints.
- Promoting and maintaining high standards of technical quality in all locations.
- Guaranteeing the esthetic beauty and tranquility of all Store facilities.
- Provide leadership, direction and supervision of staff in the daily operations of all locations.
- Staff hiring, supervision and performance assessment. Reason for leaving – covid
ZAINAB MOTALA
PROFESSIONAL
STRENGTHS
Demonstrated skill and
willingness in transferring
knowledge to others for the
benefit of the organization
and all stakeholders.
Proficient in the preparation
and delivery of reports and
presentations, ability to share
information in a clear, concise
and easily understandable
manner
Strong capacity to accurately
and pro-actively identify and
understand risks and
opportunities as well as a
sound ability to take initiative.
Confident and personable
motivator, positive influencer,
team player and collaborator.
Exceptional ability to observe,
understand and translate the
bigger picture into detailed
and actionable execution.
Applies ethical business
standards. Promotes proper
understanding of, and
encourages conduct in line
with, ethical standards.
Performing detailed business
analysis regarding
performance.
Regular evaluation,
measurement and adjustment
of the operations to support
the strategic unit.
Determining and managing
business requirement
specifications.
Tactical planning and the
confidence to motivate others
towards a desired goal
through shared intent.
Tips and Toes Dec 2018– July 2019
Luxury Spa Manager - Abu Dhabi
Luxury Spa Manager to a team of over 60 staff, focusing on guest service and experience, sales and maximization of revenue and the daily leadership of the spa operations.
- Follows and reinforces proper appearance and apparel standards.
- Facilitates store meetings, presents ideas and information.
- Oversee all inventory and ordering of retail products and services.
- Manages expenses against budget and maintains continual awareness of expense/loss control.
- Recommends/suggests product purchases to customers to maximize product sales and to ensure they are using the right product for their hair type/style.
- Ensure that the store uses effective sales techniques and meets the target every month.
- Devise strategies to enhance the sales of the store by prompting the team.
- Training, motivating, directing and evaluating the staff.
- Evaluating the technicians on POS system, ensuring the bookings are schedules properly, services are completed, and no bad entries and void transactions are entered Reason or leaving – relocated back to Dubai
NSTYLE INTERNATIONAL January 2016 – October 2018
STORE MANAGER - Dubai
Oversee all aspects of the store operations and implement strategies to achieve performance targets. Responsible for operating the store according to NStyle’s SOP and developing an environment where there is a true commitment and focus on providing the best service and quality in the industry.
- Ensuring that NStyle lounges achieve or exceed the goals relating to revenue and cost of operations.
- Demonstrating and reinforcing excellent customer service to promote a positive customer orientation.
- Promptly and effectively resolving customer complaints using the recommended process.
- Promoting and maintaining high standards of technical quality in the store.
- Guaranteeing the esthetic beauty and tranquility of the Store facilities.
- Provide leadership, direction and supervision of staff in the daily operations of the store.
- Enforcing policies and procedures.
- Ensure the store operating procedures & policies manuals are implemented and updates as required.
- Maintain excellent communications within the store. FOSHINI February 2013– November 2015
COUNTER MANAGER / TRAINER / THERAPIST / MAKE-UP ARTIST
- Counter Manager, Facial Therapist, Meeting and exceeding monthly targets.
- Introducing facial treatments in-store and coordinating and hosting monthly events.
- Merchandising, Monthly Stocktaking and Replenishing of Stock
- Multi-tasking around the store and training staff on make-up and facial treatments SERENITY SPA (5 STAR) November 2009– July 2012
MANAGER / HEAD THERAPIST
- Opening and closing of Spa, daily cash up and balancing, daily banking and ordering of stock.
- Scheduling, recruiting and training of staff, client follow-ups.
- Booking and coordinating treatments and building a loyal client base.
- Coordinating monthly spa packages and holding weekly meetings. SKILLS PROFESSIONAL AND ACADEMIC QUALIFICATIONS
ü Computer Literacy
ü Monitoring and Evaluation
Skills
ü Effective Communication
Skills
ü Team Management
ü Time Management
ü Commitment and Dedication
ü Comply with Focus
Requirements
ü Display Respect & Ethical
Behavior
ü Attention to Detail
ü Sales and Service Skills
ü Business Writing Skills
ü Effective Listening and
Problem-Solving Skills
ü Reporting Skills and Strategy
ü Strategic Planning
ü Decision Making
ü Presentation Skills
ü Efficiency and Optimization
ü Planning and Organizing
ü Opportunity Identifier /
Creator
ü Business Management
ü Partnership and Business
Networking Skills
ü Relationship Management
ü Results/Achievement Driven
and Self-Motivated
ü Complaints Resolution
ü Problem Solving and Decisive
ü Valuing Diversity
ü Stress Tolerance
ü Interpersonal: Negotiation
Skills, Conflict Handling
ü People Management
ü Conscientious and Adaptable
ü Reliable and Articulate
ü Willing to embark on new
skills and challenges.
ü All Rounder – Operationally,
Strategically and Tactically
ü Leadership Skills (Decision
Making, Managing Change,
ü Performance Management
Knowledge
ü Customer Relationship
Management
ü Operations Management
ü Human Resource
Management
ü Customer Service
ü Business Writing
ü Equipment Operations
ü Staff Scheduling
ü Staff Training
ü Store Management
ü Stock Take Management
ü Cultural Interaction
ü Event Management
v UNIVERSITY OF PRETORIA - Qualification: B. Com Marketing Management Degree (2011 – 2017) Modules Completed: Commercial Law IA, Economics IA, Practicing Workplace English, Financial Accounting Principles, Concepts and Procedures, Introduction to the Economic and Management Environment 1A, Introduction to Economic and Management Environment 1B, Business Management IA, Business Management IB, Commercial Law IB, Psychological Processes in Work Context, Economics IB, Customer Behavior, Introduction to Entrepreneurship and Small Business Management, General Management, Marketing Management, Purchasing Management, Public Relations, Microeconomics, Performance Management Practices, Individual Labor Law, E-Commerce in Business, Software Project Management, Product Management, Promotion Management, Marketing Research, Strategic Planning, Marketing Project, Customer Relationship Management
v DR A D LAZARUS SECONDARY - Qualification: Grade 12 / Matric – National Senior Certificate Subjects: English, Afrikaans, Mathematics, Biology, Geography, Accounting COURSES AND TRAINING
v THE NAIL GURU - Course: Nail Technology 2014
v DAMELIN - Course: Events Management 2009
v FOSHINI - Course: Professional Selling Course 2007 v KAELO SKILLS DEVELOPMENT - Course: Basics of Retail Management 2007 v THE MAKE-UP SCHOOL - Course: Fashion & Photographic Make-Up 2005 v INTERNATIONAL CIDESCO - Course: Skin Care Therapy & Body Health Therapy 2004 v JILL FARQUHARSON INTERNATIONAL COLLEGE OF HEALTH AND BEAUTY THERAPY Course: Hot Stone Massage Therapy 2004
v ITEC INTERNATIONAL - Course: Skin Care Therapy & Body Health Therapy 2004 v JILL FARQUHARSON INTERNATIONAL COLLEGE OF HEALTH AND BEAUTY THERAPY Course: Skin Care Therapy & Body Health Therapy 2004 SYNOPSIS
I am a driven individual, passionate about delivering excellence and engaging with people. I believe in individuals working together to achieve organization goals. I believe that as a collective, the ecosystem of organizations has the ability to empower the society through channeling individuals to achieve personal goals. When the individual succeeds, the business succeeds and in turn the economy at large. I am a self-motivated individual and my ambitions and desire for self-improvement keep me constantly on the lookout for opportunities to excel on a daily basis. I am passionate about people; therefore, I find it easy to learn from and to teach others. I am capable of working with minimal supervision, I am a team player and have the ability to motivate team members at the same time utilizing my own initiative. I believe the key to achieving excellence is to thoroughly understand objectives and apply the correct amount of effort at the required time. My goal is not only to be part of something great but to master the inputs, understand the processes and implement them accordingly. I trust you find my CV suitable for the position at hand. Please do not hesitate to contact me for a formal interview, I will anticipate your response.
Contact this candidate