OBJECTIVE

Date of Birth: ** September Nationality: South African

Marital Status: Single Languages: English, Afrikaans Driver’s License: Yes (Own Vehicle)

PROFESSIONAL EXPERIENCE

**** ******* *****, Marina,

Dubai

+971-*********

adqmkf@r.postjobfree.com

I have gained vast exposure and

experience working in various

business units within the Beauty

Industry and my main objective is

to secure a challenging role within

this field. My cumulative

experience leaves me with the

ability to work under pressure,

within deadlines, within teams,

manage teams, work on my own,

and be flexible with the work I do.

I am keen to learn new things and

will bring my positive attitude and

strong work ethic to a new and

exciting position. I would like to

progress my career in a

professional position within a

company with integrity that suits

my profile which is fair recognition

and rewarding, an exciting place to

work, and prospects for growth.

Thank you for your time and

consideration.

ABOUT ME

My extensive experience makes

me the perfect candidate for this

position as I have the ability to

connect with people from various

Business Units and motivate those

individuals to deliver on project

requirements. I choose excellence

and inspire others to do the same.

I intend to make a success of

every project undertaken and I will

prove to be reliable and an

invaluable asset to your

organization given the opportunity.

I am well organized, self-motivated

and eager to work towards the

attainment of outstanding

performance, leadership and

profitability.

Address Hotel Marina & Boulevard Novemeber 2021- present Spa Operations Manager

Managing 2 Spa locations in Address hotel

- Renovate and set ups spas, design menus, marketing campaigns, recruit staff.

- Handle all aspects of the spas.

Confidential

Spa & Salon Operations Manager April 2020 -November 2021 Salon operations manager managing multiple locations

- Recruitment of staff.

- Developing all salon SOP’s, business plans, quarterly marketing plans, analysis, new services, ongoing analysis.

- Training of staff on client journey, retail, services, upgrading, client retention.

- Handling all social media content and marketing promotions, planning and executing monthly events & collaborations.

- Developing a vision for the company and a brand.

- Handling all aspects of the business and reporting directly to the owner of the company Reason for leaving – not providing visa

The Grooming Company July 2019 – March 2020

Operations Manager

Operations Manager for N.Bar Salons with 15 locations and 250+ staff

- Develop SOPs and implementing and ensuring continual improvement

- Establish a system for monitoring and managing all N Bar salon locations budget.

- Recommendation of services, retail products, and pricing and engage and coordinate with all suppliers.

- Development of operational requirements that will ensure the establishment of effective and smoothly run salons.

- Remain up to date on UAE regulatory requirements, including Labor, Municipality guidelines and regulations on hygiene and other salon related elements.

- Act as main point-of-contact to all suppliers to ensure timely delivery of quality products

- Oversee Salons Upkeep – Ensure the salons is organized, maintained and clean and meet UAE regulatory requirements.

- Financial Management – Help maintain financial records, ensure salon invoices are paid,

- Monitoring quarterly performances and doing analyses to report the board of directors about the business and make strategy for improvement.

- prepare retail and salon service forecasts and monthly reports

- Inventory Management – Maintain / manage inventory, and ensure styling products used by stylists and customer purchase are in stock; complete orders in a timely manner liaising with procurement

- Overall Operations Support – proactively support the team where needed, regardless of the task

- Demonstrating and reinforcing excellent customer service to promote a positive customer orientation in all the N Bar locations.

- Promptly and effectively resolving all customer complaints.

- Promoting and maintaining high standards of technical quality in all locations.

- Guaranteeing the esthetic beauty and tranquility of all Store facilities.

- Provide leadership, direction and supervision of staff in the daily operations of all locations.

- Staff hiring, supervision and performance assessment. Reason for leaving – covid

ZAINAB MOTALA

PROFESSIONAL

STRENGTHS

Demonstrated skill and

willingness in transferring

knowledge to others for the

benefit of the organization

and all stakeholders.

Proficient in the preparation

and delivery of reports and

presentations, ability to share

information in a clear, concise

and easily understandable

manner

Strong capacity to accurately

and pro-actively identify and

understand risks and

opportunities as well as a

sound ability to take initiative.

Confident and personable

motivator, positive influencer,

team player and collaborator.

Exceptional ability to observe,

understand and translate the

bigger picture into detailed

and actionable execution.

Applies ethical business

standards. Promotes proper

understanding of, and

encourages conduct in line

with, ethical standards.

Performing detailed business

analysis regarding

performance.

Regular evaluation,

measurement and adjustment

of the operations to support

the strategic unit.

Determining and managing

business requirement

specifications.

Tactical planning and the

confidence to motivate others

towards a desired goal

through shared intent.

Tips and Toes Dec 2018– July 2019

Luxury Spa Manager - Abu Dhabi

Luxury Spa Manager to a team of over 60 staff, focusing on guest service and experience, sales and maximization of revenue and the daily leadership of the spa operations.

- Follows and reinforces proper appearance and apparel standards.

- Facilitates store meetings, presents ideas and information.

- Oversee all inventory and ordering of retail products and services.

- Manages expenses against budget and maintains continual awareness of expense/loss control.

- Recommends/suggests product purchases to customers to maximize product sales and to ensure they are using the right product for their hair type/style.

- Ensure that the store uses effective sales techniques and meets the target every month.

- Devise strategies to enhance the sales of the store by prompting the team.

- Training, motivating, directing and evaluating the staff.

- Evaluating the technicians on POS system, ensuring the bookings are schedules properly, services are completed, and no bad entries and void transactions are entered Reason or leaving – relocated back to Dubai

NSTYLE INTERNATIONAL January 2016 – October 2018

STORE MANAGER - Dubai

Oversee all aspects of the store operations and implement strategies to achieve performance targets. Responsible for operating the store according to NStyle’s SOP and developing an environment where there is a true commitment and focus on providing the best service and quality in the industry.

- Ensuring that NStyle lounges achieve or exceed the goals relating to revenue and cost of operations.

- Demonstrating and reinforcing excellent customer service to promote a positive customer orientation.

- Promptly and effectively resolving customer complaints using the recommended process.

- Promoting and maintaining high standards of technical quality in the store.

- Guaranteeing the esthetic beauty and tranquility of the Store facilities.

- Provide leadership, direction and supervision of staff in the daily operations of the store.

- Enforcing policies and procedures.

- Ensure the store operating procedures & policies manuals are implemented and updates as required.

- Maintain excellent communications within the store. FOSHINI February 2013– November 2015

COUNTER MANAGER / TRAINER / THERAPIST / MAKE-UP ARTIST

- Counter Manager, Facial Therapist, Meeting and exceeding monthly targets.

- Introducing facial treatments in-store and coordinating and hosting monthly events.

- Merchandising, Monthly Stocktaking and Replenishing of Stock

- Multi-tasking around the store and training staff on make-up and facial treatments SERENITY SPA (5 STAR) November 2009– July 2012

MANAGER / HEAD THERAPIST

- Opening and closing of Spa, daily cash up and balancing, daily banking and ordering of stock.

- Scheduling, recruiting and training of staff, client follow-ups.

- Booking and coordinating treatments and building a loyal client base.

- Coordinating monthly spa packages and holding weekly meetings. SKILLS PROFESSIONAL AND ACADEMIC QUALIFICATIONS

ü Computer Literacy

ü Monitoring and Evaluation

Skills

ü Effective Communication

Skills

ü Team Management

ü Time Management

ü Commitment and Dedication

ü Comply with Focus

Requirements

ü Display Respect & Ethical

Behavior

ü Attention to Detail

ü Sales and Service Skills

ü Business Writing Skills

ü Effective Listening and

Problem-Solving Skills

ü Reporting Skills and Strategy

ü Strategic Planning

ü Decision Making

ü Presentation Skills

ü Efficiency and Optimization

ü Planning and Organizing

ü Opportunity Identifier /

Creator

ü Business Management

ü Partnership and Business

Networking Skills

ü Relationship Management

ü Results/Achievement Driven

and Self-Motivated

ü Complaints Resolution

ü Problem Solving and Decisive

ü Valuing Diversity

ü Stress Tolerance

ü Interpersonal: Negotiation

Skills, Conflict Handling

ü People Management

ü Conscientious and Adaptable

ü Reliable and Articulate

ü Willing to embark on new

skills and challenges.

ü All Rounder – Operationally,

Strategically and Tactically

ü Leadership Skills (Decision

Making, Managing Change,

ü Performance Management

Knowledge

ü Customer Relationship

Management

ü Operations Management

ü Human Resource

Management

ü Customer Service

ü Business Writing

ü Equipment Operations

ü Staff Scheduling

ü Staff Training

ü Store Management

ü Stock Take Management

ü Cultural Interaction

ü Event Management

v UNIVERSITY OF PRETORIA - Qualification: B. Com Marketing Management Degree (2011 – 2017) Modules Completed: Commercial Law IA, Economics IA, Practicing Workplace English, Financial Accounting Principles, Concepts and Procedures, Introduction to the Economic and Management Environment 1A, Introduction to Economic and Management Environment 1B, Business Management IA, Business Management IB, Commercial Law IB, Psychological Processes in Work Context, Economics IB, Customer Behavior, Introduction to Entrepreneurship and Small Business Management, General Management, Marketing Management, Purchasing Management, Public Relations, Microeconomics, Performance Management Practices, Individual Labor Law, E-Commerce in Business, Software Project Management, Product Management, Promotion Management, Marketing Research, Strategic Planning, Marketing Project, Customer Relationship Management

v DR A D LAZARUS SECONDARY - Qualification: Grade 12 / Matric – National Senior Certificate Subjects: English, Afrikaans, Mathematics, Biology, Geography, Accounting COURSES AND TRAINING

v THE NAIL GURU - Course: Nail Technology 2014

v DAMELIN - Course: Events Management 2009

v FOSHINI - Course: Professional Selling Course 2007 v KAELO SKILLS DEVELOPMENT - Course: Basics of Retail Management 2007 v THE MAKE-UP SCHOOL - Course: Fashion & Photographic Make-Up 2005 v INTERNATIONAL CIDESCO - Course: Skin Care Therapy & Body Health Therapy 2004 v JILL FARQUHARSON INTERNATIONAL COLLEGE OF HEALTH AND BEAUTY THERAPY Course: Hot Stone Massage Therapy 2004

v ITEC INTERNATIONAL - Course: Skin Care Therapy & Body Health Therapy 2004 v JILL FARQUHARSON INTERNATIONAL COLLEGE OF HEALTH AND BEAUTY THERAPY Course: Skin Care Therapy & Body Health Therapy 2004 SYNOPSIS

I am a driven individual, passionate about delivering excellence and engaging with people. I believe in individuals working together to achieve organization goals. I believe that as a collective, the ecosystem of organizations has the ability to empower the society through channeling individuals to achieve personal goals. When the individual succeeds, the business succeeds and in turn the economy at large. I am a self-motivated individual and my ambitions and desire for self-improvement keep me constantly on the lookout for opportunities to excel on a daily basis. I am passionate about people; therefore, I find it easy to learn from and to teach others. I am capable of working with minimal supervision, I am a team player and have the ability to motivate team members at the same time utilizing my own initiative. I believe the key to achieving excellence is to thoroughly understand objectives and apply the correct amount of effort at the required time. My goal is not only to be part of something great but to master the inputs, understand the processes and implement them accordingly. I trust you find my CV suitable for the position at hand. Please do not hesitate to contact me for a formal interview, I will anticipate your response.

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