Customer Service Sales Agent

K M

KA R E N M R A N D A

Swieqi, Malta

E D U C A T I O N

Oriented to customer service, corporative events organization, PR and corporate sales. Ease and willingness to learn very quickly and interact with the interest groups of the company. I am responsible, persevering and honest. I’m also able to work effectively as a team and under pressure.

W O R K E X P E R I E N C E

E N G L I S H C O U R S E

Sprachca fe Languages / Pembroke, Malta

2019

D E G R E E C O M M U N I C A T I O N

S C I E N C E S

University of Piura / Piura, Peru

2016

S K I L L S

Customer Service

Database Management

Good Communication

Computer Skills

Problem Solving

Events

Corporative Sales

H O S T E S S

Bee Bar on the Beach / Jul 2019 – jul 2020 / Buggiba, Malta

• Welcome and greet customers as they enter the venue Provide greet customer service.

• Ensured guests were accommodated according to their special needs including child seats.

• Provided customers with information about hours of operation, seating available, current wait times for service, and other information they requested.

• Answered phones in a professional manner and accurately recorded confirmed client reservations.

• Engage with guests to ensure they are happy with the food and service.

• Respond to complain and help resolving them.

• Maintain a clean and tidy reception area.

C O R P O R A T E S A L E S E X E C U T I V E

Aramburu Matriz / Jul 2017 - Mar 2018 / Lima, Peru

• Advises the client regarding product needs.

• Development of projects and sales to the state.

• It fulfills the commitments acquired with the client.

• Specify the sale complying with the budget defined by the company. Implements the sales cycle to ensure customer satisfaction and budget compliance.

• Make the acquisition of new customers and the loyalty of assigned customers. Implement the company's business strategies.

• Plan and meet the schedule of visits according to customer agreements and needs. L A N G U A G E S

• Strengthen your product knowledge by constantly updating the marketing tools available for use.

• Prepare new projects for evaluation and presentation to new clients. Increase and develop the client portfolio.

Spanish

English

S A L E S & E V E N T S A S S I S T A N T

Casa Andina Hoteles / Mar 2016 - Mar 2017 / Piura, Peru

• Organization and supervision the events.

• Quotation, collection and billing of events.

• Coordination with the areas involved to attend events. Customer service and problem solving.

• Monthly goals. Closing of monthly sales. APEC 2016 service.

• Visit to potential clients and VIP clients. Contact with suppliers. F R O N T O F F I C E R E C E P T I O N I S T

General Consulate of Ecuador / May 2012 - Nov 2013 / Piura, Peru

• Customer service.

• Call and answer emails.

• Press notes.

• Organization Events.

• Agenda management.

• Social Networks.

Contact this candidate