Flight Attendant Customer Service

Manjit Karmokar

Dubai, United Arab Emirates

******.********@*****.*** +971-*********

Summary

Over 10 years of experience in Aviation, Hospitality and tourism industry with an exceptional communication, interpersonal and team management skills. Passionate about leading people, learning and applying new skills. Experience

UK Pavilion Visitor Guide

ServeU LLC

Sep 2021 - Present (1 month +)

● The purpose of a UK Pavilion Visitor Guide is to assist all visitors to the UK Pavilion and create memorable and exceptional experiences.

● Provide outstanding customer service to all stakeholders including visitors, clients, and colleagues at all times.

● Host and facilitate visitor’s journeys inside the pavilion, as described in the training programme, following pre-existing scripts.

● Manage queues, information, and visitor expectations.

● Proactively monitor visitor numbers, and flow rates inside the Pavilion.

● Escort and manage school groups and VIP through the Pavilion.

● Deal with any public complaints professionally in-line with UK Pavilion protocols.

● Cover duties as required by other team members such as Reception, Co-ordinator and Lounge Staff as required.

● Assist in the opening and closing of the UK Pavilion completing H&S checks as required.

● Assist in emergency procedures for evacuations.

● Work in conjunction with other contractors such as cleaners and maintenance as required to ensure smooth and continuous running of the pavilion.

● Offer additional support to the Team Leaders as required.

● Participate in Pavilion events such as evening events and parades.

● Fully understand the content and wider cultural significance of the Pavilion and the UK

● Cover for Guide Team Leader if required.

● Perform duties whilst adhering to Expo 2020 Covid-19 guidelines and SOPs as instructed during the training and as laid out in the staff handbook.

Property Advisor

Free Lancer

Oct 2020 - Present (1 year +)

• Display sound knowledge of all products

• Working with local and international market

• Assisting Clients to make decisions regarding property investment

• Provided legal, economic and market advice to new and existing clients

• Consulting with the clients regarding their preference and financial concerns Manjit Karmokar - page 1

• Maintaining an extensive database of all properties for sale/rent along with contact lists, photocopies, files & documents as required

• Capturing clients in need of property consultation services through social media advertising,business presentations etc

• Developing strategies to increase the value of properties for clients looking to sell

• Perform duties, such as study property listings, interview prospective clients, accompany clients to property sites, discuss conditions of sale

Premium Class Flight Attendant

Emirates

Aug 2014 - Oct 2020 (6 years 3 months)

• Developed strong global acumen by working with a multitude of people from almost every nationality as well as travelling to and learning from all parts of the world

• Ensuring consistent delivery of Premium Class quality services through continuous performance management of crew in accordance to company standards and procedure

• Ensuring optimum premium class customer service levels with a motive to achieve customer delight

• Adherence to protocols with a focus on safety, cost, punctuality and customer experience to ensure standardization on all routes

• Leveraged interpersonal skills and customer focus to up-sell products and enroll new customers in loyalty programs

• Maintained professionalism under pressure during challenging situations and used problem solving skills to find ways out of conflict situations

• Assisting in scaling up duty-free sales and over seeing in-flight entertainment services

• Creating official reports, and handling documents pertaining to customs and immigration

• Mentored new crew members and managed the continuous performance management of crew in compliance with the company policies and procedures Senior Flight Attendant

Jet Konnect

Apr 2013 - Aug 2014 (1 year 5 months)

•Leading service operations and ensuring exemplary service to all customers with a prime motive to make customer experience memorable by keeping the flight environment friendly and professional at the same time

• Mentored new crew members and managed the continuous performance management of crew in compliance with the company policies and procedures

• Increasing business revenues to higher levels by encouraging crew members to up-sell in-flight services and by promoting duty free sales

• Excelled customer service ratings by ensuring quality service provided at its optimal standards

• Maintained professionalism under pressure during challenging situations and used problem solving skills to find ways out of conflict situations

• Identified areas of enhancement and executed corrective action to upscale service standards

• Management of on-board documentation, sales documentations and voyage reports

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Senior Guest Service Agent

Kingfisher Airlines

Mar 2010 - Aug 2012 (2 years 6 months)

•Airport handling procedures and Guest excellence ensuring optimum standard of service, by continually improving the performance and quality of the service provided to guests and identifying and satisfactorily resolving guests problems and complaints on the spot with the knowledge of

•SABRE-Advanced Version check-in system

•Basic AVSEC (Aviation security) training

•Basic dangerous goods regulations training for passenger handling staff Education

University of Mumbai

Bachelor's degree, Zoology/Animal Biology

2006 - 2009

Thakur College of Science & Commerce

High School Diploma, Biology/Biological Sciences, General 2004 - 2006

Honors & Awards

Key Skills

• Able to identify and qualify potential new clients.

• Experience of and able to communicate effectively with key decision makers

• Ability to recognize buying & closing signals.

• The ability to research potential corporate clients in detail.

• Familiar with risk assessment, asset class analysis, ratings and forecasts and rigorous bench-marking of the business environment.

• Conversant with Microsoft office applications and CRM database systems.

• Identifying cross-selling opportunities.

• Preparation of tenders for new business.

• Knowledge of how to cleanse and maintain prospect and customer records on the database.

• B2B sales exposure.

• Fluent in written and spoken English, with a clear and concise accent

• Ability to work under pressure in a highly competitive environment.

• Punctual, Courteous and Presentable.

Manjit Karmokar - page 3

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