Front Desk Customer Service

Khatra Awil

*** ****** ***

Ottawa, Ontario, K*T 2Y6

Cell Phone: 613-***-****

*******.****@*****.***

Objective:

To obtain a challenging, growth-oriented position in the customer service industry which academic training, work experience, and a commitment to excellence will have valuable application.

Profile Of Skills:

• Excellent team player

•Punctual and efficient in time management.

• Disciplined self-starter; able to work without supervision

•Able to handle busy environments by maintain organization and prioritizing tasks

• Strong communication skills demonstrated by friendly approachable and positive attitude

•Can be counted on to follow through on every detail, until a task is successfully completed

•Excellent customer services skills

Education

Algonquin College

Nursing School Jan 2021-Apr 2024

Pre-nursing certificate Sept 2018-Apr 2020

Ridgemont High School

Highschool diploma Sept2009-Jun2013

Employment History:

Popeyes Louisiana kitchen Oct 2016-Nov 2021

Manager

•Ensure a great customer service

•Supervised the store and its employees

•Completed payroll tasking

•Lead my team professionally to maintain great work environment

•Assessed customers’ needs, created rapport with customers, responded and acted on customers’ requests and complaints

•Ensure that service and operational quality standards are applied, and that compliance and risk management rules are followed

•Performed other administrative support services

Kelseys March 2015-Aug 2017

Server

•Serving customers while providing customer service excellence

•Accurately recorded orders and partnered with other staff to serve food and beverages

•Completed store inventory and orders

•Checking on customers to make sure they are satisfied and enjoying their time at the restaurant

•Packed food and preformed cleaning tasks

Somali Centre for Family Servicer Feb 2014-Oct 2018

Front Desk Employee

•Assisted phone calls and transferred calls to appropriate staff members

•Assisted clients with inquires

•Appointment booking system

•Sorted and distributed incoming communication data, including faxes, letters and emails

•Helped with Daily activities throughout the day

•Served customers on a daily basis

Ymca May 2013-Aug 2015

Front Desk Employee

•Assisted phone calls and bookkeeping

•Created and processed guests for upcoming events

•Developed and implemented presentations for guests

•Assisted the office administrator with office tasks

•Contacted and identified inspirational speakers for youth and adult programs

•Maintained the office database, retrieved and organized information for individual employees and clients

Reference available upon request

Contact this candidate