Customer Service Security

ALEXANDER JACKSON **** Hillcrest Dr. Los Angeles, CA 90043

323-***-**** **********@*******.***

Education

Master of Arts: Educational Counseling – Azusa Pacific University

Bachelors of Science in Business Administration – University California Riverside

PPS (Pupil Personnel Services) Credential in Counseling

CBEST (California Basic Educational Skills Test)

Qualification Summary

Skilled in communicating (verbally and written) ideas and guidance to diverse work population.

Assist clients in crisis, practicing motivational interviewing and conflict resolution to solve problems.

Experience in delivering intricate paperwork (MS Office), with detailed information in a timely and coherent manner.

Superb customer service skills and experience. Perform assessments with clients, students, and families as well as individual and group counseling.

Achieve outcomes through the interaction and participation of the child, family, and community members.

Identify potential causes of problems, determine, implement, and refine appropriate intervention strategies.

Persuasive communicator and engaging speaker, with a proven ability to mentor staff and direct projects.

Experience

Los Angeles County DPSS Hawthorne Medi-Cal DPSS, Hawthorne, CA

Eligibility Worker II 11/2019-Current

Process Medi-Cal renewals at an above average pace with high accuracy.

Impeccable attendance (never called out sick) and timeliness.

Willingness to go above and beyond when asked by supervisor or deputy to perform work or tasks on special assignments or help fellow employees—especially those that are teleworking.

Explains convoluted Medi-Cal policies to participants and authorized representatives in a manner that is sound, respectable, coherent, and easily understood.

Assist in the training new eligibility workers in learning how to effectively use and navigate LRS and implement Medi-Cal policy appropriate to each individual case.

Review, analyze, and extrapolate essential citizenship, income, and asset information in order to determine eligibility, change in coverage, or the need for the participant to provide additional information

Special Assignments

Assist the ITTSAs, Hawthorne Medi-Cal Staff Assistant, and Hawthorne Medi-Cal Director with the office wide county lap top distribution special project. Used all available resources to help coordinate, contact, and secure eligibility workers to come to the office to pick up and receive training and formatting of their county issued laptop. Served as a key liaison between ITTAs, eligibility workers, and the Hawthorne Medi-Cal Director.

Served as a County Election Worker staff during the 2020 Presidential and local election for five days consecutively.

Job Corps, Long Beach, CA 4/2016 to 7/2017

College Counselor (7/2016 – 7/2017)

Recruit current job corps students to the voluntary college program, help create and facilitate college information night, and participate in the interview panel.

Assist with the creation of the budget for the college program; reconcile lunch voucher allowances, book stipends, and other college program costs.

Guide college students through enrollment, explain importance of FAFSA, and help students register for classes and adjust to college life.

Partner directly with College Education Program (CEP) Coordinator to ensure oversight and implementation of the college program and its students including helping select classes and explaining pre-requisite/co-requisites, helping students meet UC/CSU A-G transfer requirements.

Created worksheet for students to outline their goals, conduct progress check-ins with students every 60 days.

Facilitate workshop to help students understand expectations, requirements, and benefits of the program.

Incorporate technology and social media to establish skills and sustain healthy relationship, build skills (i.e. - YouTube, SnapChat, Gifs, and Memes).

Acknowledge great teamwork among colleagues and students resulting in the best attended focus group amongst all counselors and the highest retention for the program with the least amount of AWOLs.

Convey monetary value of the program to students by calculating approximate dorm and meal costs.

Developed Career Management Team worksheet for students to set goals and be accountable to themselves.

Collaborate with parents, trade instructors, and RAs to ensure students are supported and successful.

Visit campus Resource and Career Centers weekly to obtain relevant information and distribute to students.

Build excellent rapport with all trainees, parents and staff in all departments.

Utilize Michael Dell's 3Cs for organizations: Create Community (like social media), Commerce, and Content.

Earned over 30 “Shouts” from supervisors and coworkers in recognition for doing exceptional work.

Brought in additional resources to students such as John Maxwell books on leadership; emailed 2-3 students each day with a motivational quote, meme, or article relevant to their specific interests.

Member of Trade Graduation Committee.

Career Counselor

Provide professional, personal, and social adjustment counseling to adults ages 18 to 25 years old.

Assist students pursuing various vocations within nursing, pharmacy, cement, painting, and automotive.

Evaluate students every 60 days on career success standards including core skills and knowledge, growth and development, information management and independent living.

Maintain the highest caseload and BEST Retention of the counseling department. Assist instructors and staff with supporting students with special needs.

Lead 5 counselors and superstar senior students in a voluntary focus group to help new students overcome challenges including leading ice breakers and facilitating activities.

Address scheduling concerns and liaise between students and instructors to develop accommodating schedules.

Coordinate scheduling of driver education training and off-center education and training assignments.

Perform safety inspections and partner with Career Transition Specialist to conduct exit interviews.

Provide assistance to students for placement in the military and job trade programs.

Cultivate and maintain a safe and positive environment free of harassment, intimidation and disrespect.

Instill core skills and knowledge in students for their education and career including ethics, strong communication, and multicultural awareness.

Collaborate with the Mental Health Work Interns to support student emotional health.

Hillsides, Pasadena, CA 3/2007 to 4/2016

Wraparound Child and Family Specialist

Provided client-focused, relationship based services to teens in foster care, group homes, and on probation.

Trained and helped hire new staff and led brainstorms with specialists, counselors and staff to develop new program wide strategies, techniques, and best practices.

Assisted clients with the transition to college and the workforce, including living away from home, writing resumes, searching for job opportunities, finding roommates, cooking, budgeting, and grocery shopping.

Prepared students for university and job applications as well as job interviews, financial aid and scholarships.

Toured campuses in order for students to get a better understanding of college; help them develop the mentality that they belong in college and recognize their academic and emotional accomplishments.

Collaborated with teachers and counselors to build alignment proper personnel and supports for the student to achieve goals and evidence based outcomes.

Trained and helped hire new staff and led brainstorms with specialists, counselors and staff to develop new program wide strategies, techniques, and best practices.

Organized group and community service events, completed assessments, and advocated for students’ needs.

Middle and High School Counseling Intern 09/2011 to 06/2012

Los Angeles Center for Enriched Studies - Los Angeles Unified School District, Los Angeles, CA

Partnered with students to identify personal, educational, career, and vocational goals.

Counseled students in order to support them and assist with meeting academic and behavioral standards.

Organized and co-facilitated group focusing on leadership, conflict resolution, and improved interpersonal skills.

Contact this candidate