Jasmin Crockett
*******@*****.***
Mobile: 862-***-****
Professional Profile
Collaborative Administrative Coordinator with 8+ years of experience providing clients with exceptional care by demonstrating clear communication skills, and making critical decisions during challenges. Skilled at meeting and exceeding goals, sales, financial management, and event planning. Passionate about building and leading successful teams that uphold the integrity of the company, ensuring client satisfaction.
Skills: Adobe, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Property Management Systems
Professional Experience
Chicago Marriott O'Hare
Event Manager
March 2018-March 2020
●Maintained records of event aspects, by closely examining email and voicemail correspondence, resulting in the accurate presentation of event details exceeding guest expectations
●Providing and assisting clients with menu selections and itemized pricing by listing current offers and promotions tailored to their company's specific needs, building customer rapport, and repeating sales
●Managed financial accounts for corporate and social groups, by filing and preserving proper billing procedures and documentation, resulting in fast and precise transactions.
● Leading pre-conference meetings to coordinate details in weekly staff meetings, resulting in positive team performance and direct upward impact on guest satisfaction
●Monitor event activities to ensure compliance with the satisfaction of participants, by being readily available, resulting in the resolution of any problems that arise and ensuring customer satisfaction
Event Coordinator
August 2016-March 2018
●Coordinate services for events, (such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event
security), by routing written bulletins containing group details to department heads and staff
●Properly routing lead calls to the appropriate channels, by detecting the exact needs for service, resulting in perfect performance on yearly auditing
●Retained client base, by corresponding with the corporate sales office, recruiting leads, and facilitating property tours, resulting in a direct positive impact on sales goals.
●Collaborating with the Director of Sales in arranging marketing strategies for company promotions and events, resulting in increased quarterly sales.
●Auditing room night revenue, by a cross, referencing documentation to ensure proper revenue return
Front Office Agent
July 2015-August 2016
●Made Decisions and Solved guest issues, by notifying proper departments, communicating with guests to ensure reconciliation of mishaps, resulting in quickly recovered guest experiences.
●Trained new hires by providing information on property details and company policy, resulting in positive team building and retention rate.
●Increased hotel revenue by informing guests of hotel promotions and rewards programs, resulting in a competitive sales strategy
●Met company goals by exhibiting proper check-in procedures, resulting in positive annual audit performances.
●Built company morale by participating in team-building exercises, making for a confident and competitive work environment.
Front Office Agent
Indianapolis Marriott North
Indianapolis, IN
May 2013-July 2015
●Registered, and assigned rooms to guests of the hotel by using arrival reports to guarantee proper accommodations
●Contacted housekeeping or maintenance staff when guests reported problems for fast recovery of the guest experience
●Issued room keys and communicated instructions to bellhops ensuring a positive check-in experience
●Kept records of room availability and guests' accounts, manually or using computers to update property management systems
●Verified customers' credit, and established how the customers would settle balances for accommodations by keeping a record of payment, to ensure proper invoicing
Education
Bachelor's Degree, Psychology
St Joseph's College
Rensselaer, IL
August 2008-May 2012