Customer Service Medical Billing
Resume:
Jaidah Sims
Beverly Shores, IN *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Work at Home Customer Service Representative
Concentrix - Beverly Shores, IN
February 2021 to Present
Provide customers with information on their account regarding fraud. Make sure clients are aware that we are protecting their account and putting a stop to any and all FRAUD transactions. Answer calls and make sure customers are getting the help they need. Barista
Starbucks - New Buffalo, MI
June 2021 to October 2021
Make people their drinks . Warm up their food . Also worked as support getting the line organized and stocked up . Worked on cold bar making drinks
Eligibility Assistant
Division of Family Services - Michigan City, IN
May 2021 to August 2021
• Answer applicant's questions about benefits and claim procedures.
• Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
• Compile, record and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
• Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
• Provide applicants with assistance in completing applications forms such as those for jobs referrals or unemployment compensation claims.
• Prepare applicants and forms for applicants for such purposes as school enrollment, employment, and medical services.
Assistant Manager
Lemon Tree Mediterranean Grill - Chesterton, IN
March 2019 to March 2020
• Provide customer services by greeting and assisting customers, and responding to customer inquires and complaints.
• Direct and supervise employees engaged in sale, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specific level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire and train and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Assign employees to specific duties.
• Enforce safety, health and security rules
Department Manager
2 Cute - Merrillville, IN
May 2017 to August 2018
• Provide customer service by greeting and assisting customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods
• Inventory stock and reorder when inventory drops to a specified level
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties
Legal Administrative Assistant
Law Offices of JAW - Chicago, IL
March 2014 to March 2016
• Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persona entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• File and maintain records.
• Collect, sort distribute, or prepare mail, messages or courier deliveries
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars. Education
Bachelor of Criminal Justice
Indiana State University - Terre Haute, IN
August 2014 to May 2018
Skills
• Microsoft Powerpoint
• Case Management
• Writing Skills
• Medical billing
• Office experience
• Assistant Manager Experience
• Medical Terminology
• Office Management
• Administrative Experience
• Medical Records
• Phone Etiquette
• Medical Receptionist
• Restaurant Management
• Human resources
• Typing
• Event planning
• Event marketing
• Google Suite
• Social media management
• Inventory control
• Management
• Property management
• Front Desk
• Cash handling
• Banking
• Live chat
• E-commerce
• Customer support
• Retail sales
• Store management
• Retail sales
• Sales
• Store management
• Customer service
• Employment & labor law
• Food service
• Interviewing
• Qualitative research interviewing
• Property leasing
• Windows
• LAN
• Remote access software
• Negotiation
Assessments
Restaurant manager — Highly Proficient
December 2020
Managing restaurant staff and meeting customer expectations Full results: Highly Proficient
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work
Full results: Proficient
Call center customer service — Highly Proficient
February 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
April 2021
Entering data quickly and accurately
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cashier skills — Highly Proficient
August 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Retail customer service — Proficient
November 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Verbal communication — Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Delivery driver — Proficient
July 2020
Interpreting instructions, reading maps, and solving problems. Full results: Proficient
Customer service fit — Familiar
August 2020
Measures the traits that are important for success for customer service roles Full results: Familiar
Front desk agent (hotel) — Highly Proficient
February 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Medical receptionist skills — Proficient
February 2020
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Dental receptionist skills — Proficient
July 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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